Reviews

Review Details

• Review fromMel I.

  Date: 05/03/2025

  1 star
  if i could leave 0 stars I would. Im very very disappointed. As soon as i placed an order i looked at the reviews and saw how many people complained about this company and had a gut feeling it was going to be bad. I purchased Mermaid Silhouette i literally looked at the sizing chart that they have i got my order not olny did the shipping took almost a month too. When i got my order i literally followed the rules and put on the **** white undie they have mind you when i tried to put on the faja it didn't even get through my hips nothing jist half my leg bc that thing was way tooo small. the sizing they have on there very inaccurate, it was almost like kids size. no wat that can be a Medium. i automatically put it back. my faja had all the tags on and like i said it didn't go all the way through so no way did it touch any intimate part to it. i wmailed them and had to pay shipping are you even kidding me. i paid and asked if i could get a bigger size. they took forever to reply I checked a while ago. And now the order that i initially made the size Medium is getting shipped back to me. no explanation no nothing jist shipped back to me. I paod shipping just for them to ship me back the same size. No explanation. no nothing. i jist wasted 156$ plus the 15$ shipping that i paid to just have the same item ship back to me. this is a Scam. no way they haven't filed a lawsuit ok that company because you have no choice to get your momey back either. Girls!! save your money please!! this company is a scam they literally make their pieces to not fit you and take your money. now you stuck with a size that don't fit you and no money. but i will not stay like this they will hear from me! This company is a SCAMMMMM! do not buyyyyy here!!! please listen to the reviews im telling you and saving your money!!!!

• Review fromKir C

  Date: 10/28/2024

  1 star

  Kir C

  Date: 10/28/2024

  I was very excited to purchase a faja the ******* model whole faja . IAM 5,3 I felt the faja was pulling my shoulders down and IAM not even tall , . The top was not able to cover my breast implants ,and definitely gave me no shape,I had to pay alterations and the lady ended up making me a whole new better faja.

  Sol Beauty and Care

  Date: 10/29/2024

  Dear Kir,

  
  Thank you for taking the time to share your experience with us. Were truly sorry to hear that the ******* Body didnt meet your expectations and that it caused discomfort due to the fit.
  At SOL, we strive to create products that enhance comfort and provide a flattering fit for a wide range of body types. Its disappointing to hear that this wasnt the case with your purchase, and we apologize for any inconvenience this may have caused. Were also sorry to hear that you had to go through the extra step of alterations to achieve the desired fit.
  We would love the opportunity to make this right. Please feel free to contact us directly at ************************************************ so that we can discuss options to ensure you have a product that youre fully satisfied with.
  Thank you again for your feedback. It helps us improve our products and services to better serve customers like you. We look forward to resolving this for you.

  
  Warm regards,
  ***** *.
  Ops Team

• Review fromGenaro R

  Date: 07/07/2024

  1 star

  Genaro R

  Date: 07/07/2024

  Bought almost $450 on 2 pieces of shapeware and one was rip from shipping and the other one was gonna change size but their policy is no returns only for a other of their products and you also have to pay for the return, quality is 6/10 it got thw wires out after a few uses.

  Sol Beauty and Care

  Date: 07/08/2024

  Hey ******,Thanks for reaching out regarding your most recent interaction with us. I do see that you have an exchange on your most recent order for both pieces this past June. Additionally, we are sorry to hear there have been issues with the metal stays on your shapewear! We'll have our customer service team reach out ASAP so that they can take a closer look at your case and see what we can do. Regardless, if there is anything else missing, please feel free to reach out. We are happy that you are part of our growing communitty and we'll help you as such.Thanks for your support and talk to you soon! Sincerely, Oscar.Ops team.

• Review fromLizbeth C

  Date: 06/05/2024

  1 star

  Lizbeth C

  Date: 06/05/2024

  Very unsatisfied with this company I order a shirt but it was too small I didnt even wear it or nothing requested an exchange for different size and they didnt want to that because they said that supposedly they used uv light to check and they found dead skin on the shirt thats ridiculous thats not even possible the shirt just by looking at it it was super small I didnt even try it on or nothing !

  Sol Beauty and Care

  Date: 06/05/2024

  Dear *******,Thank you for sharing your feedback. I am very sorry to hear about your unsatisfactory experience with our company. Your satisfaction is incredibly important to us, and we regret that our handling of your exchange request did not meet your expectations.We understand your frustration regarding the issue with your shirt and the explanation provided by our team. We want to assure you that our intention is always to ensure that our customers receive products that meet their expectations and to handle returns and exchanges fairly.Based on your feedback, we will review our inspection process to ensure it is both accurate and reasonable. Our goal is to avoid any misunderstandings and ensure that our policies are customer-friendly.We would like to resolve this issue for you as quickly as possible. Please reach out to us directly at ******************************* with your order details so we can assist you in finding a satisfactory solution.Thank you for bringing this matter to our attention. Your feedback helps us improve, and we appreciate the opportunity to address your concerns.Sincerely,**************Ops team

• Review fromIgnacio C

  Date: 06/04/2024

  1 star

  Ignacio C

  Date: 06/04/2024

  Dont buy from this buisness, my wife made an order for a body suit and was exited to use it for for an Army event that Im having for my job since I will soon be deployed, this company didnt want to exchange the item for another size calming that she had try on the item and had dead skin on it when she didnt even attempt or let me me zip it up for her. The item was returned in perfect condition and now she spent her $140 on an item that wont even fit for the event. Dont buy from this s*** company and save your money and time.

  Sol Beauty and Care

  Date: 06/05/2024

  Dear *******,Thank you for sharing your feedback. I am very sorry to hear about the disappointing experience your wife had with our company. Your satisfaction is incredibly important to us, and we deeply regret that we did not meet your expectations, especially during such an important time for your family.We understand the frustration regarding the issue with the bodysuit and the explanation provided by our team. We sincerely apologize for any inconvenience and distress this has caused. We aim to ensure that our customers receive products that fit correctly and that our return and exchange policies are fair and reasonable.Given the circumstances, we would like to review this matter further to see how we can rectify the situation. Please reach out to us directly at ******************************* with your order details so we can work towards a satisfactory resolution. Our goal is to ensure your wife has a fitting and comfortable bodysuit for your event.We appreciate your feedback, as it helps us improve our services. Thank you for bringing this to our attention, and we hope to have the opportunity to make things right.Sincerely,**************Ops team

• Review fromJessica L

  Date: 06/04/2024

  1 star

  Jessica L

  Date: 06/04/2024

  I made a purchase online, on the instructions it says you are allowed to try them on and they even send an extra underwear to try on the body suit, I did not have to make use of the underwear because as soon as I put my hands in to the body suit I noticed there was a big gap in the back so I decided to not even button up the faja since it was to small or to even try on the under part it was pointless, right there and then I placed it in the original box with tags on ect just exactly how they sent it and next day started the return to exchange for a bigger size, to send back I had to pay shipping out of my pocket and then they tell you they will be taking 10 to 20 business days to to check your product under led and magnifying glass????? they took about *********************** they cant exchange my product because they found dead skin on the product, so now Im wondering if its even true since I didnt even button up or nothing and even if it was like that how was I supposed to try on the product? In the instructions it says you are allowed to try on the product and does not say nothing about wearing something extra under so there is no extra skin or to exfoliate before trying on the product. This products are expensive so that they can just come out with some stupid lame excuse not to exchange or return your money. I will be reviewing them in each and everyone of there stores and also on TikTok because this is very unfair. $140 dls without counting shipping has gone to trash just like that for nothing, save your time and dont buy from this company.

  Sol Beauty and Care

  Date: 06/05/2024

  Dear *******,Thank you for sharing your detailed feedback. I am very sorry to hear about the issues you encountered with your recent purchase. Your satisfaction is incredibly important to us, and we regret that your experience did not meet your expectations.We understand your frustration regarding the exchange process and the inspection of the bodysuit. Our policy allows customers to try on items, and we provide extra underwear to facilitate this. However, we sincerely apologize if our communication about the condition requirements for returns and exchanges was unclear.After reviewing your case, we acknowledge that the presence of dead skin and white stains on the item was a factor in our decision. However, we understand your point about the instructions not mentioning specific precautions to take before trying on the garment.Given your concerns, we would like to revisit this matter to find a fair resolution. Please contact us directly at ******************************* so we can discuss your situation further and work towards a satisfactory solution. We value your feedback and want to ensure that you feel heard and respected.Thank you for bringing this matter to our attention. We appreciate the opportunity to address your concerns and improve our services.Sincerely,**************Ops team

• Review fromPerla C

  Date: 03/28/2024

  1 star

  Perla C

  Date: 03/28/2024

  Don't you ever waste your time and money with these people thief . They have ZERO customer service and professionalism. Is the worst online shopping experience ever I hope *** banned these people from selling their horrible and bad quality products here to us

  Sol Beauty and Care

  Date: 06/05/2024

  Dear *****,Thank you for sharing your feedback. I am deeply sorry to hear about your negative experience with our company. Your satisfaction is incredibly important to us, and it is disheartening to learn that we did not meet your expectations.We are committed to providing high-quality products and excellent customer service, and we regret that we fell short in your case. Since your feedback, we have taken significant steps to improve our services and product quality:Customer Service: We have enhanced our customer service training and expanded our team to ensure that all customer inquiries are handled promptly and professionally. We are dedicated to providing the best possible support to our customers.Product Quality: We have implemented stricter quality control measures to ensure that all our products meet the highest standards before they reach our customers. Our goal is to provide products that you can trust and rely on.We understand your frustration and sincerely apologize for any inconvenience and distress this has caused. If there is anything we can do to address your concerns or if you would like to discuss your experience further, please contact us directly at ******************************** We would appreciate the opportunity to make things right for you.Thank you for your feedback, which helps us continually improve our services. We hope to restore your trust in our brand.Sincerely,**************Ops team

• Review frommaria c

  Date: 01/16/2024

  1 star

  maria c

  Date: 01/16/2024

  Horrible the size is not what I asked for, it took double the time it said for shipping.

  Sol Beauty and Care

  Date: 06/05/2024

  Dear *****,We are truly sorry to hear about your recent experience with us. We understand how frustrating it can be when an order does not meet your expectations.Firstly, we apologize for the delay in shipping. We strive to meet our delivery times, and it is clear that we fell short in this instance. We are currently reviewing our shipping processes to ensure that such delays do not occur in the future and I can confidently say that are our shipping times are way better from your last experience. Regarding the sizing issue, we are sorry that the product you received was not as expected. Customer satisfaction is our top priority, and we want to make this right for you. Please contact our customer service team at ******************************* so that we can assist you in any way we can.We appreciate your feedback as it helps us improve our services. Thank you for bringing this to our attention, and we hope to have the opportunity to restore your faith in our brand.Sincerely,**************Ops team.

• Review fromElizabeth B

  Date: 11/13/2023

  1 star

  Elizabeth B

  Date: 11/13/2023

  This brand is depressing the sizes run way to small I usually wear a medium in some things large because i like loose fit i thought this faja would help followed instructions still it was way to small when received item, their customer service is horrendous the lack of service it took over a month to get my garment replaced plus you have to pay for return and pay to get new garment I do not recommend at all because even when you follow the video and check your size the items are still way to small. Horrible! Had to order garment 3 XL that itself is depressing when you just had lipo.

  Sol Beauty and Care

  Date: 06/05/2024

  Dear *********,We sincerely apologize for the experience you had with our product and customer service. We understand how important it is to receive the correct size, especially after a procedure like liposuction.Our sizing is very specific and different from other brands because our garments are designed to provide a precise fit and optimal support. This unique sizing can sometimes result in needing a different size than what you are used to wearing. We encourage all our customers to carefully follow our measurement guidelines and instructional videos, as these steps are crucial in selecting the right size for our products.We are sorry to hear that, despite following the instructions, the garment you received was too small. Please know that our intention is never to cause frustration, but to ensure that you receive the best possible support from our products.Regarding your concern about ordering a 3XL, we want to reassure you that this is just a number and not a reflection of your body or worth. Our sizes are designed to cater to a wide range of body types, and finding the right fit is what truly matters. We aim to make every customer feel comfortable and confident in our garments.We also apologize for the delay and inconvenience you experienced with our customer service. We are actively working to improve our processes to ensure faster and more efficient service in the future.Thank you for your feedback, as it helps us improve. If you have any further concerns or need assistance, please reach out to our customer service team at ******************************** We are here to help.Sincerely,**************Ops team.

• Review fromDamaris L

  Date: 09/26/2023

  3 stars

  Damaris L

  Date: 09/26/2023

  I bought a small size and had to exchange it for a bigger size I didn't like that I spend so much money and had to pay for a return and and shipping + they recommended a xl size which im not completely satisfied cause I had to put it on the last hook which I wanted something that I could put on the first hook and work my shape to a smaller size from this waist trainer I would have to buy another one if I want to adjust my waist to a smaller size. **************** was great but not current on size, decide to keep it cause I don't want to be paying for return and shipping all over again........

  Sol Beauty and Care

  Date: 06/05/2024

  Dear *******,Thank you for your feedback. We apologize for any inconvenience you experienced with the sizing of our waist trainer and the return process.We understand how important it is to find the perfect fit, especially with a garment like a waist trainer. Our sizing is designed to provide optimal support and comfort, but we acknowledge that it may not always align with standard sizes you are accustomed to. We aim to help our customers achieve their desired shape gradually and safely.We offer free shipping on all orders to provide added value to our customers. As a result, we do charge for returns to maintain this benefit. We regret any frustration this may have caused and appreciate your understanding.Regarding the recommendation of the XL size, we apologize if it did not meet your expectations. Our intention is to suggest a size that offers the best support and fit based on the information provided. We understand that you wanted a garment that you could adjust over time by starting at the first hook. While our recommendation aimed to provide immediate comfort and support, we understand your preference for a more adjustable fit.We're glad to hear that you found our customer service helpful, and we appreciate your decision to keep the product despite the inconvenience. Please know that we are here to assist you with any future needs or questions you may have. If you decide to purchase another waist trainer to achieve a more adjustable fit, we are happy to help guide you through the sizing process to ensure it meets your expectations.Thank you again for your valuable feedback. Your satisfaction is important to us, and we hope to have the opportunity to better serve you in the future.Sincerely,************, Ops team.