Complaints
This profile includes complaints for Youngevity International Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 4 total complaints in the last 3 years.
- 2 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/24/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased the product with a 30 day money back guarantee. The product made me incredibly ill. I have been unable to reach customer service to stop my auto pay and refund of product.
Business Response
Date: 07/25/2024
Better Business Bureau
*********************************************************************************************************;
July 25, 2024
Dear Representative of the Better Business Bureau:
Review # ********
We have received correspondence from you regarding ************************* about receiving a refund for their order (33485932).
I have reached out to ******************* regarding their order. We let them know they can return that order, once we receive it, we will be happy to issue a refund back to their card.
Currently, we are waiting to hear back from *******************. If there is anything further that I may assist you with, please feel free to give me a call at **********************.
Thank you,
*****************************
Customer Service ManagerInitial Complaint
Date:11/29/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 11-7-23,I placed an order for pickup in *************. I never recd notification my order was ready. I drive by the address on ***** and there was no signage. I called home office and told open on Monday Wednesday and Friday and got the phone number. Called on ***** told they have boxes and boxes call home office and have it reshipped they cant help me. Called home office asked for a refund. They said no problem Then, recd voicemail order found go on Friday and email the ********* location. Called back for refund and then was told I would be charged$15 to get a refund. It will take **** days. This $15 fee was NOT disclosed. Very dissatisfied. Want full refund. Not willing to pay undisclosed junk fees!!!!Not told I would have to email ********* location. Not told about limited hours for pick up. Not told about $15 refund fee.Business Response
Date: 12/04/2023
Better Business Bureau
***************************************************************************************;
December 4, 2023
Dear Representative of the Better Business Bureau:
Review # ********
We have received correspondence from you regarding *************************** about receiving a refund for their order (********).
I have reached out to *************** regarding their issue and have informed them that we have submitted a refund back to their card for $116.35 which is connected to their order (********). The refund should be back onto their account within 2-5 business days.
If there is anything further that I may assist you with, please feel free to give me a call at **********************.
Thank you,
*****************************
Customer Service ManagerCustomer Answer
Date: 12/07/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*****************
Initial Complaint
Date:11/22/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Have called and purchased vitamins from this company before and were told that they were vegan. Called in on me Monday to clarify the products that I was about to purchase and asked were they all vegan. The lady said that some of the items on my list were in fact vegan but some were not. She said that she would rearrange certain products in my list to make my order vegan. The lady never called back. When I called the phone number back I was hung up on and texted that, she would call me back. I then texted the number back and was texted back an apology and another promise to return my call. The following day I called and spoke with a person named *****. ***** said that, Youngevity does not sell vegan products and has no certification to sell vegan products.Business Response
Date: 12/04/2023
Better Business Bureau
***************************************************************************************;
December 4, 2023
Dear Representative of the Better Business Bureau:
Review # ********
We have received correspondence from you regarding ********************* about receiving a refund for order (33081461).
I have reached out to ************** regarding their refund. I let ************** know if they send that order back, we will issue a Full Refund via check.
At this time, we are waiting to receive the order back, once we do, we will be more than happy to issue the Full refund as promised via check to **************. If there is anything further that I may assist you with, please feel free to give me a call at *********************.
Thank you,
*****************************
Customer Service ManagerCustomer Answer
Date: 12/04/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*********************
Customer Answer
Date: 07/18/2024
Problem:
I contacted Youngevity and was contacted with a representative by the name of *****************, AKA Pastor ****************** At that time I explained to ***************** my desire to become healthy and that I was vegan. ***************** did what they called a health exam over the phone at which time I explained and reminded ***************** that I was vegan. By and through ***************** recommendation of the Youngevity products, I ordered $1,400 worth of products. When the products arrived, I called ***************** and she gave me instructions in regards to taking the products. after 2 days of taking the products I became sick, the products I was told to take had dairy products in them, which made me sick. I returned all of the products that I got, and was given a partial refund. I have talked with the Youngevity company several times and emailed their company office several times and received no return email. I have requested a full refund and explanation from the company. I do not recommend this company to anyone, the people are unprofessional and frauds. Who does this type of stuff to honest customers? I have a dairy allergy and Im vegan I could have been terminally ill. Youngevity needs to be investigated and ***************** is not a licensed doctor, this is fraud. Youngevity owes me a full refund and an apology.Business Response
Date: 07/22/2024
Better Business Bureau
*****************************************************
************************;
July 22, 2024
Dear Representative of the Better Business Bureau:
Review # ********
We have received correspondence from you regarding ********************* about receiving a refund for their order (********).We have confirmed with our accounting department that the check for order ******** in the amount of $212.99 was cashed by ************** back on March 20th,2024.
At this time ************** has been fully refunded for the order he returned back to us. If there is anything further that I may assist you with, please feel free to give me a call at **********************.
Thank you,
*****************************
Customer Service ManagerCustomer Answer
Date: 07/23/2024
I do not accept the response from Youngevity. The check theyre making reference to has nothing to do with the full refund I am owed. Youngevity is still not addressing the issue of ***************** who is not a Dr. and who is charging side money to advertise for her.Initial Complaint
Date:11/11/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On September 7th I purchased one of their packages in order to be a referrer. I talked to them on the phone, and they told me on the phone $700 package was the correct one in order to receive commissions.After a couple of months, I noticed that there was no referrals coming through. I contacted them and they said I purchased the wrong package and would not receive any referrals.I would either like my referral commissions, or a refund for the packages I purchased trying to get the commissions.
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