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Find a Location

Best Appliance Repair Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Best Appliance Repair Inc.

      7925 Old Auburn Rd Citrus Heights, CA 95610-2419

    • Best Appliance Repair Inc.

      9346 Greenback Ln Ste 2 Orangevale, CA 95662-4940

    Business ProfileforBest Appliance Repair Inc.

    Major Appliance Services
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    We specialize in high end appliance repairs and work on Refrigerators, Freezers, Icemakers, Dishwashers, Washers and Dryers, Microwaves, built in Coffee Makers, Ranges and Ovens, BBQ's, Trash Compactors, Wine Coolers.

    Products & Services

    Factory Authorized Servicers for BOSCH, THERMADOR, GAGGENAU, U-LINE, MARVEL, PERLICK,
    FISHER & PAYKEL and DCS. We also provide superior service for most other brands.

    Business Details

    This is a multi-location business.

    Find a Location

    Best Appliance Repair Inc. has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Best Appliance Repair Inc.

        7925 Old Auburn Rd Citrus Heights, CA 95610-2419

      • Best Appliance Repair Inc.

        9346 Greenback Ln Ste 2 Orangevale, CA 95662-4940

      Location of This Business
      7925 Old Auburn Rd, Citrus Heights, CA 95610-2419
      BBB File Opened:
      8/5/1991
      Years in Business:
      15
      Business Started:
      3/23/2009
      Business Started Locally:
      3/23/2009
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of 46485 for this business, issued by Bureau of Electronic and Appliance Repair, Home Furnishings and Thermal Insulation

      These agencies may include:

      Bureau of Electronic and Appliance Repair, Home Furnishings and Thermal Insulation

      4244 S Market Ct Ste D

      Sacramento CA 95834

      (916) 999-2041

      http://www.bhfti.ca.gov/

      Type of Entity:
      Sole Proprietorship
      Alternate Business Name
      • Best Appliance Repair
      Business Management
      • Mr. Craig Coulter, Owner
      Contact Information

      Principal

      • Mr. Craig Coulter, Owner

      Customer Contact

      • Mr. Craig Coulter, Owner
      Additional Contact Information

      Website Addresses

      Customer Complaints

      2 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      09/02/2021

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      I have been attempting to have a part replaced (handle) on a brand new dishwasher.I had an appointment for Best Appliance to come out Tue Sept 7. I received a call today that Best needed to move this appointment to Sept 8 because they were no longer available on the 7. THEN I got a 2nd call today saying that they needed to cancel the new appointment because the part doesn't exist-*******/**** went into a full story about how the part needs to get made & is not available from any retailer & that he has no idea when it will be in stock. I called Bosch (who makes the part)& the gal confirmed they have several in stock now. After confronting ****, he became unbelievably rude & clearly had no interest in helping resolve this situation. I asked to be transferred to a manager. I was connected with ***. ***, too, had no interest in helping, was unwilling to work with us, tried to charge us for shipping a part that they are responsible to fix, took no responsibility for the lie & hung up on me
      Read More

      Customer Reviews

      3 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Frodo F

      1 star

      05/07/2024

      No star at all - just had to give it one so I can leave a review. I felt I got ripped off by this shop. I got charged $399.00 for a repair that *** have not been performed on my 1.5 year old ** refrigerator. The same tech also quoted me for a $1300.00 repair to replace the compressor if the issue comes back and he was kinda recommending/pushing it to be done while he was "fixing" my fridge. The issue indeed - error code - came back 2 days after, and I had to call ****** where I bought the ref and realized that my fridge has a 2-year warranty. ****** setup an appointment for an ** tech to checkout the fridge. The ** tech found out that one of the wirings was not re-attached back causing the same error code to show up on the panel. The ** tech also replaced the same thermostat that the Best(?) appliance repair tech supposedly replaced and also told me that there is nothing wrong with the compressor. I'm suspecting that the Best(?) repair tech purposely did not re-attach one of the wirings so he could come back and replace(?) the compressor which according to the ** tech has no problem - so he could charge me $1300.00. I called the place and the customer service person on the phone was so rude she kept on interrupting me and also hang up on the call. Not the Best appliance shop as they claim to be. I would stay away from this shop.

      Best Appliance Repair Inc. Response

      05/08/2024

      Hello, unfortunately you have the wrong company. We do NOT work on ** refrigerators and it looks like you have us confused with another company. We are located in ************** and certainly dont travel to ******* to do business. If you feel you need to contact us please reach put to ************ to discuss. There are some other companies out there using our business name. We would appreciate you removing this negative review. 

      regards Team Best

      Local BBB

      BBB of Northeast California

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