We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Manufacturer Equipment

Drive NRG

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Manufacturer Equipment.

Complaints

Customer Complaints Summary

  • 10 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/14/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    we purchased this part online from this company for my son 21st birthday present they charged or credit card so they received full payment but failed to send us the product we purchased we have e-mailed them several times and finaly got a response from who knows say that they were at sema show in las vegas and would ship our product next week-well thats been 2 weeks and still no product from them we have tried multiple times to call the phone number on their web sit-rings busy every time we even got a hold of a business next door to supposedly *************-(Drive NRG) we were told that there isnt a unit F as on there websight The phone number on web sight is ************ just want one of the other PART OR OR MONEY BACK

  • Initial Complaint

    Date:10/18/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a steering wheel and a quick release part for the steering wheel from a website called DriveNRG. I paid $277 for the items and got an emailed receipt saying I would get an email when my items have been shipped. That was 7/14/23 and I still havent gotten any updates or emails about these items. I contacted their support team via email, number, and social media and have gotten no response. I then decided to open the comments on their social media and I found out that tons of other people have ordered items from this website and never got their items. DriveNRG is a fake website selling items from the company NRG innovations but they do not ship the items they just take the money. Please help with my situation its been months and I have gotten no support.

  • Initial Complaint

    Date:09/22/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered parts from drivenrg a week ago as soon as I submitted my order something felt off since then 0 communications have been made order was almost ****** customer service phone line is dead doesn't reply to any email or message ill be filling a report with the credit company as I believe this is a complete scam nrg should *** the owner of the drive nrg site.

  • Initial Complaint

    Date:09/11/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on 07/30/23 for a short hub and quick release. The order #is **** and the total paid to Drive NRG was $329.69. I have emailed a dozen times to check order status, and called the only listed phone number a dozen times as well. No one from the company will reply to my emails begging for an update, and the phone number is out of service. I was charged $329.69 for products that were listed as in stock. The fact that 42 days have gone by and no one will reply to my emails, and no tracking information has been provided, I demand a refund for my order. I need Drive NRG to return $329.69 to my credit card used for the purchase of order # **** immediately. After reading the other complaints, I am astonished Drive NRG is still in business.

  • Initial Complaint

    Date:08/28/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Made my purchase on 8/6/23. When entering the website there is a message that pops up stating that due to covid allow 2 weeks for shipping. I assumed it was a message that they just never took down and was willing to wait the 2 weeks if that's what it took. So I purchased my parts for $379.98. On the 11th business day I still hadn't received my parts or any updates on shipping plus I had noticed other people not receiving their purchases on BBB. I sent an email to the support email address they provide on the website on 8/21/23 asking for a full refund being as I had to purchase these parts elsewhere. It is now 8/26/23 and I've still not received any updates in shipping (again I've already ordered and received the parts elsewhere so I'm no longer interested in them fulfilling the order) nor have they responded to my email.

  • Initial Complaint

    Date:06/21/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have read recent reviews of people not receiving emails or anything this is happening to me to i want my money back or someone to actually ship it. ***** has been over for a while not an excuse of poor customer service. Cant call nor receive any emails back. Not happy with the company

  • Initial Complaint

    Date:06/20/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought some steering wheel hubs and a steering wheel, had my credit card charged and order processed but have not received anything. *** wrote numerous emails and never heard back. Ive called customer supportdead line. I just want my order filled or a refund. Its ridiculous they are this unprofessional and ignorant to not even respond to emails. By far the worst customer service Ive ever had to deal with. At this point I just want my money back!!

  • Initial Complaint

    Date:04/20/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order (Order #****) with Drive NRG on March 21, 2023. I bought a Classic Wood Grain Steering Wheel for $169.99 + $22 for shipping. I was informed by a pop-up that, due to COVID, my order could take up to 2 weeks to ship, which is understandable. After over 2 weeks went by, and I still had not received a single update, I emailed the company. Another week went by, still with no update, so I emailed again. I have also called their customer support phone number, but the number is no longer valid and the calls can never be completed. I would love for the company to contact me so that we can resolve this issue, or for my order to be either delivered or refunded.

  • Initial Complaint

    Date:09/14/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Parts ordered, credit card charged, no parts ever received. Left numerous voicemails and sent multiple emails, with no response.

  • Initial Complaint

    Date:08/03/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order on June 14th, 2022 it is now August 3rd, 2022. Emailed the company, called the company several times, finally left final message that was going to report them to the BBB. Finally received a call from the company. A gentleman ******** with ******** and a woman ******* in the *********** he **** up and ***** to text *** Says order was ******** but can clearly see that it was not on the shop app that they send you to to check order status. On the order confirmation email it says: "- If an item or items on your order cannot be fulfilled within the expected time-frame, the item(s) are most likely out of stock at the NRG warehouse. - If your items are not in stock, then we will ask if there is an alternate part that you will accept or if you need a refund." Never received any contact from them when there policy is supposed to be will contact you if out of stock, the fact alone that the company is selling things that they do not even know if NRG has is crazy in itself.

Drive NRG is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.