ComplaintsforCA Auto Parts
Auto Parts
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Complaint Details
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Initial Complaint
01/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I placed an order (******) for a header for my ******* It was very hard to install as the bolt holes did not line up. It looks warped from welding. Also cannot get the surface that mounts to the head to seal as it is twisted. Can you send out a replacement? I would like to send this back as it is defective. It leaks excessively. After an initial email from customer support, all my reply emails were ignored.Business response
01/09/2024
Customer purchased the headers on 10/1/2023 and did not contact us until 11/28/2023. Our return policy is listed on all our site with a 30day return period, and all returns are for refunds only. Extended warranty is not included with any of our orders nor was it listed as included. Unfortunately, the customer used the product for too long and the return period for this order has long expired.
Also, buyer's vehicle was not listed as compatible for this item as well. Since buyer did not use the item for the intented vehicle, any returns are now voided. Thanks
Initial Complaint
10/10/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a pair of headlights for my *** from CA Auto parts. Within 8 months one of the LED running lights no longer works and the housing for the passenger side low beam has become loose and causes the car to give a low beam malfunction light. CA auto parts advertised a 12 month warranty on these headlights but never replied to any of my multiple emails in the last 2 months regarding the issue.Business response
10/20/2023
Our return policy is listed on our website @ caautoparts.com. We offer a 30day return money back guarantee and all returns are for refunds only. Extended warranty is not included with any of our orders nor was it listed as included. For this reason,we're able to offer our parts at the lowest cost possible compared to our competitors. Unfortunately, the customer used the product for too long and the return period for this order has long expired. ThanksInitial Complaint
12/01/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Defective item flex pipe no goodBusiness response
12/07/2022
Business Response /* (1000, 5, 2022/12/02) */ Sure a prepaid return label has been emailed to you. Please proceed and return the whole order back to us and we'll gladly refund your payment to finalize the transaction. Consumer Response /* (-5, 7, 2022/12/05) */ They want me to take the defective part off and return it but it's already been welded on the car they need to pay for removal and reinstall Consumer Response /* (3000, 8, 2022/12/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) They need to pay the mechanic to take it off or just send me a new part Business Response /* (4000, 10, 2022/12/06) */ Installation fees is the customers responsibility. Also the item is a bolt on performance header so welding should not been required. Modifying or installing the performance header would waive the product warranty however we'll help out this time and allow the return. Please proceed to remove the parts and return the header back to us with all original packaging to qualify for a full refund. Consumer Response /* (4200, 12, 2022/12/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) Stop selling garbage you need to be banned from selling ******* garbageInitial Complaint
07/25/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Bought a set of headers and y pipe for a *** **** *** ****** ***** Supposed to be an exact fit but is not even close. Passenger **** primary hits the frame rail and is a solid inch from bolting to the head. Driver side is right in the way of the steering shaft. 2 piece Y pipe is about 9 ****** too wide and 6 ****** too short from bolting to cat back. Has the wrong flange to even connect it. Had to be severely altered just to fit some what and can't be made to even fit decent. There resolution is ** dollars to shut up about it when it's clearly advised as a direct fit. I have installed several sets of headers on ** trucks and never have I seen any like this. They just throw something together and when it gets damaged on install because of fitment they won't ******* False advertising, told them I would take *** back originally and came off to a 100 dollar refund on *** $ useless junk and they say the *** they can offer is **** I got about 12 hours labor into these now. Been better off to build my own set from ******* Pretty much what I did ********Business response
08/16/2022
Business Response /* (1000, 5, 2022/07/26) */ Our return policy is listed on our website. We offer a 30 day FREE return money back guarantee and all orders however we do require the item be returned back to us in unused new condition to qualify for a full refund. Unfortunately the customer damaged the running tubes on the headers before notifying us of the issue. Our product was listed at a extremely low cost compared to our competitors so we have very little room to offer money back. Most customers would have notified us of the issue before modifying and damaging the headers and we would have gladly provided a prepaid return label for the customer to return the whole order back to us for a full refund. However at this point the product has been used and damaged and we cannot issue a $100 partial refund for an order sold at a fraction of the cost compared to our competitors. Consumer Response /* (3000, 7, 2022/07/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) Does matter the cost of it don't fit what it listed to. Just a warning to everyone you can read the reviews, I'm not the only one with the same issues. I wasn't asking for all my money back I did modify them to fit because I had no choice I needed my truck because of converter thieves. I asked for 100 back of 332. If that isn't fair I don't know what is. I had 2 days In labor on top of the cost so it is what it is. Just beware. Business Response /* (4000, 9, 2022/08/01) */ All customers would have notified us of the issue before modifying and damaging the headers and we would have gladly provided a prepaid return label for the customer to return the whole order back to us for a full refund. Once the the item is damaged and modified the item warranty has been voided.Initial Complaint
03/29/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Partial refund was offered for headlights, will not give me information on how to adjust. Will not exchange without sending only headlights on my vehicle. Asking me to drive my only vehicle without headlights. Planning on notifying my lawyer.Business response
04/14/2022
Business Response /* (1000, 5, 2022/03/31) */ A prepaid return label was already provided. Please proceed and use the return label to return the order back to us free of cost to qualify for a full refund. We cannot give you a full refund and allow you to keep the item free of cost. Consumer Response /* (3000, 7, 2022/03/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) Going to attempt to adjust lights with the way that was given if I can't, multiple emails will show they will not send replacements so I can drive my only vehicle safely with headlights. They're asking me to drive my truck with no replacements in the dark until the new ones arrive. I have 3 kids that require to be at school and we leave before the sun even rises. I have to be at work before the sun rises as well. Business Response /* (4000, 9, 2022/04/04) */ You have the option to return the whole order back to us to qualify for a full refund then you can purchase another set from another vendor if needed. Please proceed and use the return label provided to return the order back to us for a refund if your unsatisfied with the parts. Consumer Response /* (4200, 11, 2022/04/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) I cannot get to work or do my kids off without headlights. 307.040. When lights required violation, penalty. 1. No person shall drive, move, park or be in custody of any vehicle or combination of vehicles on any street or highway during the times when lighted lamps are required unless such vehicle or combination of vehicles displays lighted lamps and illuminating devices as hereinafter in this chapter required. No person shall use on any vehicle any approved electric lamp or similar device unless the light source of such lamp or device complies with the conditions of approval as to focus and rated candlepower.Initial Complaint
02/25/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I recently bought a pair of headlights from CA Auto Parts on 2/14/22. Order number #XXXXXX. Supposedly they were supposed to fit my 2006 Camry LE model, but they didn't. I tried calling and emailing for a refund, but there is no response.Business response
03/24/2022
Business Response /* (1000, 5, 2022/02/26) */ We checked and you just sent us a message yesterday 02/25/2022 and we replied requesting photos of the actual fitment issue. We received your photos and have already offered you solutions. Our phone number and email address is listed on the "Contact us" option on the lower portion of our website. We suggest email and allow 24-48 hours for a reply before starting a BBB case. Check your email messages and reply to the solutions we have offered today.Initial Complaint
02/12/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
On September 10, 2021, I placed an order with CA auto parts for a Catalytic converter that advertised in their website as an exact fit for my vehicle. After I received part, repair shop that I took my vehicle to said that part was not designed for my vehicle. Part has been tested on my vehicle and it does not work. I have been trying to contact CA auto parts by email, phone and live chat several times and they have not responded either way. I would like to see if they can either replace part, refund money back so I can buy from somewhere else or see what other options they might have. Order number was XXXXX.Business response
06/30/2022
Business Response /* (1000, 5, 2022/02/15) */ Our return policy is listed on our https://caautoparts.com/ website. We offer a 30 day FREE return money back guarantee and all returns are for refunds only, extended warranty is not included with any of our orders nor was it listed as included. For this reason we're able to offer our parts at the lowest cost possible compared to our competitors. Unfortunately the customer used the product for too long and the return period for this order has long expired. Consumer Response /* (3000, 7, 2022/02/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) If it is impossible to reach business unless it was through here how do they expect this part to be reported before, phone calls are hung up every time, emails are never responded, and live chat is never responded. This part never worked, I had to put back my old catalytic converter.Initial Complaint
02/08/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
This is about ORDER #****** - A pair of ********* ********** for a **** *** ****** *** The assemblies were missing parts required for light contacts and one of the assemblies does not properly function. I am already out labor of install and 265 for this order. The solution offered by the company was "This is a hassle to return. Can we give you 40 dollars and close this out?". It seems insulting and like 'shut up and leave me alone' money. I now cannot reach them via e-mail, their chat does not work and is just a bot to email you (where you cannot reach them) and their phone number hangs up during the hold period, about 5 minutes in. Tried different lines of my own and many times...same methods. I reached out on social media. Radio silence. What I have asked for is 1) The missing parts. 2) A replacement for the defective unit. What they offered was $40. If they do not want to ship, I would want around half back because half the product doesn't work. This is me settling for less because you need to replace headlight related things in pairs for safety and functionality. Regardless of how this ends, I will have to order a new PAIR since I cannot get a matching replacement from this company. Then the labor will have to be done again which is even more money. So I truthfully feel like I am being reasonable and have no idea why they stopped talking. I have sent them adequate troubleshooting steps and photos to explain this. I have been patient. It has just ran out the moment communication stopped.Business response
03/10/2022
Business Response /* (1000, 5, 2022/02/09) */ A ***** prepaid return label has been provided. ***** return tracking number ************. Please use return the order back to us in unused condition and we'll issue your full refund to finalize the transaction.Initial Complaint
10/01/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
On Sept 30th, 2021 at 5:30 pm I placed an order for headlight assembly. At 8:30 pm, same day, I emailed and canceled said purchase. I Tried phoning company 6 times and the numbers provided on this site as well as their web page are non working numbers that push you through t Straight Talk?!? I have contacted credit card company for credit on my account. Hope to hear back from them through this service as they are non responsive. Please reverse charge for items not yet shipped in the of $204.74. Thank you.Business response
10/15/2021
Business Response /* (1000, 5, 2021/10/02) */ Contact Name and Title: Customer Service Contact Phone: (XXX) XXX-XXXX Contact Email: *****@caautoparts.com Feel free to email us *****@caautoparts.com and note your order number on the subject line and we'll reply back to your message within 24 hours. Thanks for your patience.Initial Complaint
09/01/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
Business sent completely unrelated part and said to exchange for right item have to return wrong item. They had no intention of sending right item and are a scam.Business response
08/17/2022
Business Response /* (1000, 5, 2021/09/22) */ Contact Name and Title: Customer Service Contact Phone: (XXX) XXX-XXXX Contact Email: ********************* We sent you a reply and offered you a full refund and there is no need to hassle with the return. Please reply back on that message thread and we'll have the full refund issued for you to finalize this transaction.
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Customer Complaints Summary
12 total complaints in the last 3 years.
3 complaints closed in the last 12 months.