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Business Profile

Auto Parts

CA Auto Parts

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Parts.

Complaints

Customer Complaints Summary

  • 10 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/26/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a rear tailgate from this company, and it did not at all match the description. Just want a return label and refund. Cant contact anyone

    Business Response

    Date: 12/07/2024

    We have already been communicating with the customer and provided a return label for this order.  Thanks

    FEDEX RETURN TRACKING:  7704 2120 6432

  • Initial Complaint

    Date:11/06/2024

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a front bumper from CA Auto Parts for my truck. On arrival the bumper appeared to have been damaged during shipping. The box was ripped open on one end and the bumper was scuffed and exposed. I tried contacting CA Auto Parts by phone but get left on hold day after day with no answer. I emailed them describing the issue and provided photos of the damage. The response was return the bumper in new condition for a refund which is impossible because the bumper is damaged from shipping. They refuse to pay for return shipping which is $250. I have asked multiple times via email to be contacted by phone by a customer service representative. Their response is we are experiencing high call volume. No one has contacted me by phone to date. I want a refund for the bumper and return shipping to be paid by CA Auto Parts.

    Business Response

    Date: 11/06/2024

    Return shipping would be the responsibility of the buyer.  Thanks

    Customer Answer

    Date: 11/06/2024

     
    Complaint: 22520710

    I am rejecting this response because:

    The bumper was delivered DAMAGED.  CA Auto Parts needs to take accountability for that and cover return shipping as well as a full refund.  I was delivered a DAMAGED bumper!!!!  I provided photos of the damage via email.  Do the right thing!!!
    Sincerely,

    ******* ********

  • Initial Complaint

    Date:01/09/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order (******) for a header for my ******* It was very hard to install as the bolt holes did not line up. It looks warped from welding. Also cannot get the surface that mounts to the head to seal as it is twisted. Can you send out a replacement? I would like to send this back as it is defective. It leaks excessively. After an initial email from customer support, all my reply emails were ignored.

    Business Response

    Date: 01/09/2024

    Customer purchased the headers on 10/1/2023 and did not contact us until 11/28/2023.  Our return policy is listed on all our site with a 30day return period, and all returns are for refunds only. Extended warranty is not included with any of our orders nor was it listed as included. Unfortunately, the customer used the product for too long and the return period for this order has long expired.

    Also, buyer's vehicle was not listed as compatible for this item as well.  Since buyer did not use the item for the intented vehicle, any returns are now voided.  Thanks

  • Initial Complaint

    Date:10/10/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a pair of headlights for my *** from CA Auto parts. Within 8 months one of the LED running lights no longer works and the housing for the passenger side low beam has become loose and causes the car to give a low beam malfunction light. CA auto parts advertised a 12 month warranty on these headlights but never replied to any of my multiple emails in the last 2 months regarding the issue.

    Business Response

    Date: 10/20/2023

    Our return policy is listed on our website @ caautoparts.com. We offer a 30day return money back guarantee and all returns are for refunds only.  Extended warranty is not included with any of our orders nor was it listed as included. For this reason,we're able to offer our parts at the lowest cost possible compared to our competitors. Unfortunately, the customer used the product for too long and the return period for this order has long expired.  Thanks

  • Initial Complaint

    Date:12/01/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Defective item flex pipe no good

    Business Response

    Date: 12/07/2022

    Business Response /* (1000, 5, 2022/12/02) */ Sure a prepaid return label has been emailed to you. Please proceed and return the whole order back to us and we'll gladly refund your payment to finalize the transaction. Consumer Response /* (-5, 7, 2022/12/05) */ They want me to take the defective part off and return it but it's already been welded on the car they need to pay for removal and reinstall Consumer Response /* (3000, 8, 2022/12/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) They need to pay the mechanic to take it off or just send me a new part Business Response /* (4000, 10, 2022/12/06) */ Installation fees is the customers responsibility. Also the item is a bolt on performance header so welding should not been required. Modifying or installing the performance header would waive the product warranty however we'll help out this time and allow the return. Please proceed to remove the parts and return the header back to us with all original packaging to qualify for a full refund. Consumer Response /* (4200, 12, 2022/12/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) Stop selling garbage you need to be banned from selling ******* garbage

  • Initial Complaint

    Date:07/25/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a set of headers and y pipe for a *** **** *** ****** ***** Supposed to be an exact fit but is not even close. Passenger **** primary hits the frame rail and is a solid inch from bolting to the head. Driver side is right in the way of the steering shaft. 2 piece Y pipe is about 9 ****** too wide and 6 ****** too short from bolting to cat back. Has the wrong flange to even connect it. Had to be severely altered just to fit some what and can't be made to even fit decent. There resolution is ** dollars to shut up about it when it's clearly advised as a direct fit. I have installed several sets of headers on ** trucks and never have I seen any like this. They just throw something together and when it gets damaged on install because of fitment they won't ******* False advertising, told them I would take *** back originally and came off to a 100 dollar refund on *** $ useless junk and they say the *** they can offer is **** I got about 12 hours labor into these now. Been better off to build my own set from ******* Pretty much what I did ********

    Business Response

    Date: 08/16/2022

    Business Response /* (1000, 5, 2022/07/26) */ Our return policy is listed on our website. We offer a 30 day FREE return money back guarantee and all orders however we do require the item be returned back to us in unused new condition to qualify for a full refund. Unfortunately the customer damaged the running tubes on the headers before notifying us of the issue. Our product was listed at a extremely low cost compared to our competitors so we have very little room to offer money back. Most customers would have notified us of the issue before modifying and damaging the headers and we would have gladly provided a prepaid return label for the customer to return the whole order back to us for a full refund. However at this point the product has been used and damaged and we cannot issue a $100 partial refund for an order sold at a fraction of the cost compared to our competitors. Consumer Response /* (3000, 7, 2022/07/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) Does matter the cost of it don't fit what it listed to. Just a warning to everyone you can read the reviews, I'm not the only one with the same issues. I wasn't asking for all my money back I did modify them to fit because I had no choice I needed my truck because of converter thieves. I asked for 100 back of 332. If that isn't fair I don't know what is. I had 2 days In labor on top of the cost so it is what it is. Just beware. Business Response /* (4000, 9, 2022/08/01) */ All customers would have notified us of the issue before modifying and damaging the headers and we would have gladly provided a prepaid return label for the customer to return the whole order back to us for a full refund. Once the the item is damaged and modified the item warranty has been voided.

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