Reviews

Review Details

• Review fromChristopher G

  Date: 02/22/2025

  1 star
  ********* company. I've had a few horrible experiences with them. Their employees practice bad business ethics and even personal ethics. I wouldn't suggest spending thousands of dollars with a company that absolutely cannot be trusted. Plain and simple. Look elsewhere.

• Review fromMike J

  Date: 02/22/2025

  1 star
  They stank. Don't train their emloyees well so s*** is hooked up wrong. cut corners on parts. Employees are rude and dont care. Stuff doesn't get done unless you bring it up on reddit and it goes viral. Other than that good luck.

• Review fromAndrew W

  Date: 12/30/2024

  1 star
  Bad customer service, installs faulty or used power supplies that fail right after the warranty is up. Do not trust.

• Review fromMichael K

  Date: 12/16/2024

  1 star
  Not an honest Company very deceiving and terrible customer service. Stay away from them at all cost.

• Review fromYumi Y

  Date: 12/12/2024

  1 star
  Entirely shady company that has a culture that resides, resonates with the "bro anti woke" culture. Their discord is ran like a cesspool. Support is little to none, and if you cannot get an answer you go unanswered. Paid $4K for a system but as a whole the company lacks basic computer quality. The fans provided on a $4K system are no different nor more performance than their base model. Other than a decent deal on the 4090, when it just sky rocketed is the only benefit to my situation. *** shouldn't be bought buy anybody that doesnt understand computer to a level. Again the support you get afterwards is little to none. Had early problems that I'm sure if I didn't have my computer science background, a less informed person would have struggled with the setup. Granted Jaytwocents video was great, but I'm sure there was a little paid sponsorship to that video, because they offer a unrealistic solutions to lots of customers. I'm sure soon if I do have a major problem, all finger are to pointing to telling me oh well. No boxes for warranty on the **** MOBO, or CPU - hope the "professionals" put it together properly.

• Review fromSam B

  Date: 10/08/2024

  1 star
  I have been a faithful customer of ibuypower since 2005 when a bad experience with ***** sent me looking for someone else. I guess I've been lucky until this year. I've purchased over 10 high powered gaming computers in this time for myself and family. This year, for school I purchased a laptop from them, and right away it had battery issues. Being that I'm in the middle of the semester and work full time, I was just accepting the issue as it got progressively worse. I finally contacted customer support only to be told by the support supervisor, I should not have bought a laptop from them. He said he would never buy a laptop, only PCs, even though I explained I'm going to school. They are made by *****, and I have to send it to them, and they send it to *****, who takes 1 month to repair, and send back to me. They told me I should have googled the computer before buying it on their site. Unreal! I will never buy a machine from them again! I recommend that everyone who has had this experience contact their biggest distributors: ****** and *******, and let them know your experience. Even if you did not buy from those distributors, by selling their brand, they are representing a certain quality level that this company lacks. This is how customers find out about this company, and so it's like a bad referral from a good company. They need to know.

• Review fromAlexander N

  Date: 08/18/2024

  1 star
  I have bought 2 desktop computers from this company. Both have lasted less than 2 years. The first one had mysterious software issues that repair techs couldn't replicate. Then the liquid cooler broke. When I got the second one, I hoped it would be better. ****. Within a year or so, the lighting of every single fan they installed no longer works. Now the *** is failing. They also sent me RAM that doesn't work correctly, requiring learning about and digging through the **** to fix.2 separate computers, both full of defective parts. ********* is by far the worst company to buy a computer from.

• Review fromAlex B

  Date: 06/10/2024

  1 star
  Hate to do this, but I would definitely recommend you don't buy from iBuyPower. My experience was terrible and I will never buy form them again. The whole experience started off great. I purchased my computer, got it delivered fast and it worked well for a couple of months. Then, I started having issues with my cooling system and my RGB. That's when I realized that the great customer service, product support and great buyer experience they bragged about was all talk. They would not try to help me fix it or figure out what the issue was. All they offered to do is for me to ship it back to them, at my expense, and they told me if anything was damaged during the process, I would be responsible. I ended up taking it to my computer repair guy and he discovered that one of the parts they used was defective. Turns out, the part they used was known for having issues and it was not a good part. When I called and asked if they were able to issue some sort of credit if I sent them the repair order invoice, they told me there was nothing they could do. I spent over $4,000 with them, had the product for 2 months and it already had issues. They offered a very unrealistic solution (shipping alone would've cost me double what the repair cost me) and told me to kick rocks when I told them I would not buy from them again. Shop somewhere else.

• Review fromJoe G

  Date: 05/01/2024

  1 star
  Also bought a PC from them spent $2300. It worked one month I paid $120 there after to send it in for repair to them which they immediately denied my repair then went on to let my computer sit there warehouse for over a week before they sent it back to me untouched and still broken, Ive since replace the power supply in it because theres was junk and its currently sitting at ************ being repaired by actual professionals who know what theyre doing. Ive tried contacting the company numerous times and they are very rude and give zero help or any sort of customer service it is pointless to buy anything from them if it works thats fine but if it dont, they will not honor the repair.

• Review fromJeffrey C

  Date: 03/08/2024

  1 star
  I purchased a pre build from IBP on 2/28/24. It said it would be delivered on 3/6. I called on 2/5 to follow up and they told me it hasnt left the warehouse and they dont know why it didnt ship out. They promised it would still arrive on 2/6 because I was in the same state.I took the day off to sign for it. It did not arrive so I was forced to take off the next day. The pc came but there was a plethora of issues.Liquid cooling radiator covered in thick dust.Fans all covered in dust Motherboard missing s**** Ram slot broken missing the lock in mechanism.Motherboard had sticky goo on it.Gpu fan made ticking noises I plugged in monitor and keyboard and mouse and it didnt work.I didnt get the paperwork it was supposed to come with it.The packaging was awful and they clearly didnt check the system to make sure if worked properly.This company IBP is a pile.Customer support is quick to give you your money back and unwilling to apologize and take responsibility and fix the issue. This company has no accountability and 99% of their reviews on ****** are bots they paid for.That should be illegal.I will not ever buy from them again.