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          Find a Location

          Hot Topic, Inc. has 68 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Hot Topic, Inc.

              18305 San Jose Ave City of Industry, CA 91748-1237

            • Hot Topic

              4330 Blackhorse Pike Mays Landing, NJ 08330

            • Hot Topic, Inc.

              11700 Princeton Pike Unit B217 Cincinnati, OH 45246-2538

            • Torrid

              2028 Florence Mall Florence, KY 41042

            • Hot Topic

              4601 Eastgate Blvd # 634 Cincinnati, OH 45245

            Business ProfileHot Topic, Inc.

            General Merchandise
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            18305 San Jose Ave

            City of Industry, CA 91748-1237

            Get Directions
            Visit Website
            (800) 892-8674

            Customer Reviews

            1.13/5

            Average of 32 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            137 complaints closed in last 3 years

            34 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            C

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 35

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            This is a multi-location business.

            Find a Location

            Hot Topic, Inc. has 68 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Hot Topic, Inc.

                18305 San Jose Ave City of Industry, CA 91748-1237

              • Hot Topic

                4330 Blackhorse Pike Mays Landing, NJ 08330

              • Hot Topic, Inc.

                11700 Princeton Pike Unit B217 Cincinnati, OH 45246-2538

              • Torrid

                2028 Florence Mall Florence, KY 41042

              • Hot Topic

                4601 Eastgate Blvd # 634 Cincinnati, OH 45245

              Headquarters
              18305 San Jose Ave, City of Industry, CA 91748-1237
              Years in Business:
              35
              Business Started:
              9/15/1988
              Business Incorporated:
              9/15/1988
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Business Management
              • Steve Vranes, CEO
              • Ms. Monica Mena, Customer Service Supervis
              Contact Information

              Principal

              • Ms. Monica Mena, Customer Service Supervis

              Customer Contact

              • Steve Vranes, CEO
              • Chris Bennett
              • Ms. Monica Mena, Customer Service Supervis
              Additional Contact Information

              Fax Numbers

              • (626) 709-1194
                Primary Fax
              Read More Business Details and See Alerts

              Customer Complaints

              137 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              07/08/2024

              Complaint Type:
              Product Issues
              Status:
              Answered
              On June 29, 2024, I went to the Hot Topic, located at the ************* in ********, **********. I purchased two Funko pops, same price, except one was a regular version and one was a chase variant, which is signified by a sticker. A few days later I decided that I did not want either of these and contacted that same Hot Topic to know what their return policy was. I was told by the representative that Funko pops can only be returned seven days from the date of purchase. On July 4th, 2024, I went to the same Hot Topic and even spoke to ******, the same representative who was working there June 29th. However she then informed me that I can only return one of these items as they do not accept Chase pops regardless of when they were purchased. So despite the fact that I bought two of the same item, from the same company, for the same price, and within the seven day return window, I can only return one of them because of a sticker. These are NOT valuable items despite the sticker or their supposed value in the secondary market. I am now stuck with an item that I do not want and cannot return because of a policy that no other retailer has.
              Read More
              Read 136 More Complaints

              Customer Reviews

              32 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Lee S

              06/30/2024

              They will lie to you and tell you oh well. They lied about shipping three times and then lied about the website being broken. Bottom of the barrel business with even worse customer service. This company and employees are 100% garbage. -5 stars if I could
              Read 31 More Customer Reviews

              Local BBB

              BBB of Los Angeles & Silicon Valley

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