ComplaintsforDacor
Major Appliance Dealers
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Complaint Details
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Initial Complaint
04/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Where to begin --- Purchased a high end Dacor fridge in 2023 (manufactured 2022). Dacor is owned by *******.Fridge/******* initially was working great. Then the fridge compartment stopped cooling.******* initally was very helpful sending out a repair guy from atlanta appliance angels. However this process literally took months of back and forth. Setting up appointments and ordering parts. Not showing up and rescheduling throughout the process. Literally every excuse under the moon. Covid, Vehicle breaks down etc. The entire library of excuses. Finally get the first repair and I am told that it was not the issue. Okay so we start the cycle of order a different part and reschedule for repair after weeks of waiting again. So the 2nd part get replaced and also does not fix it. Repeat this process again. Third part comes in and finally it fixes all the issues! ****** works again. Then comes the scary part. The next day I see a puddle of clear fluid like an oil under the fridge and a strange smell inside the fridge (like a chemical). I call to let them know and I am told by the person on the phone that sounds normal and to call back if the fridge develops an issue. Guess what the fridge compartment stopped working again! I am at my wits end here with ******* and Dacor in general. This is pathetic. Now when I reach out to them they (dacor) are running me around wanting the original receipt from the purchase back in early 2023! Guess what I dont have that anymore from the storefront. Ridiculous! The unit even says on the website the warranty expires in ********* of 2024! What a complete nightmare and a joke. I am not sure who to be most mad at - Dacor for wasting my time or Atlanta Appliance Angels for being a fraud and not repairing the fridge correctly!Initial Complaint
04/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Hello My builder installed Dacor kitchen appliances as part of the custom build of my house and included the Gas cooktop and Wall mounted oven and microwave. Thew ************** has nothing but a source of mental anguish and frustration due to multiple breakdowns and inefficient service quality. Most recently I have 2 burners not working on the cooktop and the oven not heating. I am staring at possibly no repairs due to the fact that Dacor since been acquired by ******* has gone down the drain with absolutely no customer service. This is unacceptable as these are not small replacements. I expect Dacor to get my appliances inspected and repaired at the earliest. Thanks.PankajInitial Complaint
11/02/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Hello I purchase this product and it has warranty like they guaranteed on they website,and I want them to pay for the repair, at least half of it but they refuse because I dont have the receipt, it doesnt say anything on they website about the receipt.Full Size Refrigeration:Six (6) year Sealed System Warranty ********************* (12) year Sealed System Warranty (Parts Only)Fifteen (15) year Compressor Warranty (Compressor Only) for purchases that were made after 01/01/2018 Column Refrigeration:Six (6) year Sealed System Warranty ********************* (12) year Sealed System Warranty (Parts Only)Fifteen (15) year Compressor Warranty (Compressor Only)Initial Complaint
09/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We purchased 6 Dacor appliances in February 2023 for our new home. When installing our wine refrigerator we found there was no handle in the box. I reached our to Dacor and they advised they would send one and apologized. Later that day they emailed me again and advised they would not be sending one as the handle was considered an accessory. This made no sense to me as the product has predrilled holes that are visible on the outside front facing door. How could a handle not come with it? If handles are an accessory then there should not be holes in the product. They do have a disclaimer buried in their product specs. I am filing a complaint because the photos and advertisement are very misleading and almost like bait and switch. The product is not advertised with no handle. To me this is like selling a car and after it is paid for advising the fine print says it does not have door handles to get in to the car and you have to pay extra.Initial Complaint
09/21/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Bought our new oven in March 2020. Had a problem. Not heating 2022 one month out of warranty. Paid $1000 to have a simple problem fixed. Now we have a new problem. Gas smells through the house. *********** and plumbers her with it being an oven problem. Bottom line. Not even 3 years later need a new oven for another 6k.Initial Complaint
08/22/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a new Dacor Refrigerator/Freezer which was delivered in late October '22. My freezer stopped working. On June 6, I called to request service. I was told there were only two companies that were certified to repair my Dacor. I got a service number and call the first name which was VSA Repairs Tkt *********** . They came and serviced my Ref/Freezer on June 6, June 19, and June 26. I was told on a recorded line with Dacor ****. Serv that my appliance would be repaired after 3 tries. After the 3rd service I requested a refund. I was told the other repair service needed to see it before that could happen. Service Quick Tkt 417-194-7997 came on July 14. They said they needed a part. They returned on June 19. It didn't work when they left. The service manager was adamant that they needed to keep trying. I had a appointment on the 31st. My unit does not work. I was told over 10 days ago that Dacor decided to fully refund my money and I would receive an email from them. I haven't received anything even though I have written multiple times. Dacor said three times and they would replace recorded lineInitial Complaint
07/25/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a Dacor refrigerator from applianceconnection.com on May 8th ($12235.55) and then realized I need to purchased the door panels separately. I placed an order for panels ($1777.41) again on applianceconnection.com for the panels on 5/31/23. The panels are delivered by white gloves service on 6/16/23. We went out of country on 6/16/23 and came back to US on 7/3/23. We hired a ** to install the panels on 7/18/23 and the ** told us the below two panels are defective and cannot be installed. I contacted applianceconnection.com and they said it past 30 days after delivery and then I contacted Dacor. Dacor sent a techinian to come in today and told us they won't replace the panels because 1 it's cosmectic issue and 2 it past 30 days. I cannot accept their reasons because we cannot install the panels now and use the freezer properly, so I don't think it's only a cosmetic issue as they said. Also they need to replace the defective items because it's their quality issue.Initial Complaint
05/30/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I moved into my home in 2020 which came with a newer Dacor refrigerator. The ice maker stopped working and leaks all over my refrigerator and wont make ice as the ice is all in one big chunk due to the leaking water and wont get chopped and dispensed. I cannot even remove it from the ice tray.Initial Complaint
01/31/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased a refrigerator from Dacor in May 2022 it was delivered faulty. They had an engineer all that said it could not be fixed. They agreed to refund me 10,786.93.I've been calling and calling I cannot get any answers. They're holding my money. I have a refrigerator that leaks all over the floor. They said they agreed to give me my refund but now they're saying they have added protection being put on my refund. I want my money. Ive tried everything.Initial Complaint
01/11/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased Dacor - Professional 24 Cu. Ft. Side-by-Side Built-In Refrigerator - Stainless steel Model:DYF42SBIWR for ******** dollars in kitchen appliance. Refrigerator compressor started making buzzing noise. As per the warranty document, the compressor has a 15-year warranty.The digital compressor that powers every Dacor refrigerator is a testament to endurance. Built to last, we stand behind it with our compressor warranty. THE ONLY 15-YEAR COMPRESSOR WARRANTY IN THE INDUSTRY.Complaint registered to Dacor service by Makeitha (Dacor) on Nov 22, 2022, 15:05 CST. Service ticket number is **********. Service Type:In-Home Warranty:Labor (07/31/2023)Part (07/31/2023)Model Number:DYF42SBIWR Serial ********************** Product Symptoms:Noise/Vibrations/Hissing noise/Hissing noise Services were scheduled with All American Appliance at ************ TV UNLIMITED *** ************ Service appointment Dates 12/1/2022 12/5/2022 12/7/2022 12/14/2022 12/28/2022 1/2/2023 1/3/2023 1/5/2023 1/10/2023 **************** technicians visiting house, providing no resolution. Escalated ticket to ******************* of ************* ****** was of no help, basically playing tricks and asking me to open 3 different tickets for same issue before they can refund. Basically Dacor and ******* are unable to fix the refrigerator issue, but instead of replacement/refund they keep scheduling more service appointments. Spent so many hours with technicians, ******* service connect, Dacor support and ******. The noise is so frustrating that we cannot stay in kitchen and whole family is loosing mental peace. This is seriously testing patience and affecting family health. Not looking forward to get any Dacor product in future and expecting refund from Dacor.
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Customer Complaints Summary
44 total complaints in the last 3 years.
8 complaints closed in the last 12 months.