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Business Profile

Online Retailer

US Pride Furniture

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/05/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Twin Sleeper Convertible Sofa Bed with Tapered Legs from this company and it came without the legs. I emailed them and asked for the legs, they asked me for the model number etc and the same day I sent them the information and never heard from them again. I emailed them a total of 3 times and have still not received another response. Now I have a useless couch with no legs and it's too late to return it because I waited for them to make it right!

    Business Response

    Date: 07/11/2022

    Business Response /* (1000, 5, 2022/06/22) */ Hi This is *******, from US Pride Furniture, I'm in charge of *** platform. Sorry to hear about this compliance, but after we check our email, we didn't see any parts request from this customer. Can u please send us the PO number, and then we can ship out the replacement leg ASAP.

US Pride Furniture is NOT a BBB Accredited Business.

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