Reviews

Review Details

• Review fromFe M

  Date: 03/27/2025

  1 star

  Fe M

  Date: 03/27/2025

  LUXEDRESS DO NOT BUY from them The item was returned for a larger jacket then sent a smaller size I tried to contact them it takes two weeks to reply to send the **** trying to send this item back again because its still the wrong size now LUXEDRESS says its already been exchanged once . ***** BUY POOR CUSTOMER SERVICE!

  Luxedress

  Date: 03/28/2025

  Dear *******,We apologize for not meeting your expectations and hope you will respect our return and exchange policy.We have received your request for an exchange to a larger size and have already confirmed the details with you, along with providing the necessary exchange instructions. Additionally, a detailed size chart is available on the product page for your reference. Please note that our exchange instructions clearly state that each order can only be exchanged or returned once. If you do not want to see our policy, we encourage you to review the exchange instructions we sent via email. These include not only the return address and RMA code but also other important details.We kindly ask that you review our policy before proceeding with any exchanges. As outlined in our policy, we offer one return and one exchange per order to ensure fairness for all customers.Thank you for your understanding.Warm Regards, Luxedress Team

• Review fromJenny C

  Date: 12/19/2024

  1 star

  Jenny C

  Date: 12/19/2024

  I dont recommend this company at all. Please dont buy from them unless youre prepared for a wildly inconvenient return process. If you live in *****************, be aware that Lux Dress is based in *****, and returning an item will likely cost you around $100 or more in shipping fees.Their customer service is terrible and unhelpful. I followed their exact instructions for a return, only to be told by my local post office that the address was too long to even process. When I reported this to Lux Dress, their response was frustratingthey suggested using first-class shipping, which is unrealistic for international returns.On top of that, they required photos and additional proof to move forward with the return. It felt like a never-ending process, and with how busy most of our lives are, this level of inconvenience is just unacceptable.While they technically have a return policy, its far from what youd expect. If youre considering buying from them, just know that returning an item will be an uphill battle. Save yourself the stress and shop elsewhere.

  Luxedress

  Date: 12/19/2024

  Dear *****,Greetings, and we are sorry that our customer service did not meet your expectations. Our factory is located in ***** and the **, while our shipping warehouse is based in the **. We have reviewed the entire email thread between you and our customer service ******** contacted our customer service for a return, and our staff provided you with the return address. When you mentioned that you were unsure how to proceed with the return, they informed you of the process in detail. Later, you mentioned that it was inconvenient, so our customer service team mentioend to offer another convenient return address and asked you to take some photos before returning the item. This request was made because the item is of high value, and taking photos helps us confirm whether any damage occurred before or after shipping.However, you continued to look for reasons not to return the item, and you are requesting a direct refund without returning our item. Please note that our company cannot accept this. The product must be in its original packing, unused, and unworn. We kindly ask for your cooperation in returning the item as soon as possible before your vacation.Thank you for your understanding.Luxedress

• Review fromLynda H

  Date: 12/03/2024

  1 star

  Lynda H

  Date: 12/03/2024

  I ordered two jackets that were very well made but were too small. I asked to return them for a larger size. Now I have to mail them back to ***** and spend $175. The mailing address on their package was from *******, **. If you look up on internet it shows **********. This is a way not to get any returns. Order at least one size larger. I wish we were told when things are from *****!!!

  Luxedress

  Date: 12/05/2024

  Dear *****,Thank you for your kind words regarding the quality of our jackets. Were sorry to hear that the two jackets didnt fit you *********** ensure that our customers have a clear understanding of our products, we make an effort to post real images whenever possible. Additionally, even for jackets, there are various styles, including oversized and slim fit options. To help avoid sizing issues, we have our warehouse measure each item before its listed, and we strongly recommend double-checking the size chart before purchasing items.We apologize for any confusion. Our products are designed with a light luxury and party style in mind. Many of our items feature intricate decorations, such as rhinestones, feathers, and sequins. Any returns are processed, the items need to go through inspection, repair, or destroy, and only our Chinese factory can handle this at the moment.Could you please confirm if you have already returned the items? If not, would it be possible for you to use ***** which is a more economical option compared to express shipping? We are actively working to find a better solution for this issue.Once again, we sincerely apologize for the ****************** regards,Luxedress *******

• Review fromJudy D

  Date: 10/29/2024

  1 star

  Judy D

  Date: 10/29/2024

  If I could rate zero stars, I would.I ordered a dress for a special occasion. It was too small and didn't look much like the picture. Per their instructions, I submitted a request to return. It took many tries to get them to respond but they finally did, after offering a percentage to keep it, which was worthless. Although I thought this company was in the ***, it is not. Returns must be sent to ***** at my cost. Since the dealings with them are sketchy at best, I was afraid I would be out even more money and probably not receive a refund. I will just donate the dress and hope someone can get some use out of it.

  Luxedress

  Date: 10/30/2024

  Dear ****, Thank you for reaching out. Firstly, wed like to clarify that the dress is designed in an oversized cover-up style, featuring front buttons and a drawstring tie at the waist for a customizable fit. Given this design, we wanted to confirm if you would consider keeping it instead of returning it. Additionally, the size chart is available on the product page to assist you in selecting the best size. Secondly, we can confirm that the return address is provided. We recommend returning the item using **** First Class for tracking purposes. Please verify the return address with your shipping agency to avoid any issues beforehand if you have concerns about the return. We will forward your feedback to our team for improvement. Thank you in advance for your understanding!

• Review fromA H P

  Date: 10/17/2024

  1 star
  WARNING their size chart is inaccurate!!!I ordered an XXXL because I measure 41 around my bust. Their XXXL jacket is 6 too short and not 41 as they proclaim in their size chart:-(((I requested the *** number and return address, but they have sent me nothing. I am their for reporting you to the BBB.Very unfortunate for me to have bought from this company!

• Review fromDorothy C

  Date: 07/27/2024

  1 star

  Dorothy C

  Date: 07/27/2024

  I ordered two pant suits from Luxedress, I am a size 8 and the website mentioned items run small and recommend ordering a size larger. I ordered a XL and when then items arrived and I tried them on they fitted like a size 6. When I contacted Luxedress to return the items, they offered me a discount in an attempt for me to keep the suits but if they dont fit and sizing is completely wrong, what good are they. I had to send several emails and in response they gave me an address in ***** to return and said the customer has to pay the shipping fee, which is completely wrong when their size chart is way off. I would not recommend anyone to buy from this company. The suits are low quality material and their size chart is completely off. They should provide a return shipping label at no cost to the customer.

  Luxedress

  Date: 07/28/2024

  Sorry to learn about your dissatisfaction with your recent purchase. We understand how important it is to get the right fit, and we appreciate your feedback.Our size chart is available on the product page, and we recommend referring to it when choosing the size. If you receive an item that doesn't match the size chart, please let us know with more details, and we'll work to find a suitable solution for you.Regarding returns, our return policy states that the return shipping cost is the responsibility of the customer. Since our warehouse is located in *****, returns should be shipped there. To help minimize any inconvenience, we offer free shipping on orders, and you can always contact us for the return address before or after placing your order.If you have any further questions or need assistance, please dont hesitate to reach out. Were here to help!

• Review fromJas M

  Date: 05/14/2024

  1 star

  Jas M

  Date: 05/14/2024

  Bought a dress from Luxedress. The dress I received is totally not what the website was showcasing. It is absolutely poor quality. Missing sequin ornaments at V-cut neckline and front slit. Not matching the description. The skin color lining is poorly attached to the shoulder straps. It is a total rip-off. After I reported the issue and rated the dress they removed the dress/page from their website. The seller's website gives the impression that they are from **********. They are misleading the consumers. They are pretending to be selling designer fashion from **********. When I requested a return authorization to return the dress and a refund, they gave me an address in ***** to return the dress at my expense.

  Luxedress

  Date: 05/15/2024

  We're sorry that this dress didn't meet your expectations. It's sold out now, so it's been removed from the shelves. We'll also gather customer feedback to improve our products. We apologize again for any unhappiness this may have caused. Regarding the address, the location you mentioned is a transit hub only; the package didn't originate from there. We've provided a solution in the email; please take a look and respond. Thank you.