ComplaintsforBrazilian Bikini Swimsuits

• Initial Complaint

  07/19/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Return process is very bad they keep changing the window for the return and the return address is incomplete and the return phone number is not in service. One gets the impression they are US based because they give their address as **********. This address is only a shipping company called patron star which has numerous complaints about it as well. Had i known I would have to return to *****, at my expense, $30 thru ***** I never would have bought from Brazilianbikiniswimsuits.com

  Business response

  07/31/2023

  We truly value our customers, and we want to assure you that our return policy is designed with your convenience in mind. As always, you have a fixed window of 20 days from the date of receipt to initiate a return.
  
  We understand that our return address in ***** may appear unfamiliar, but rest assured that it is accurate and fully functional, with precise street and unit information. Additionally, the contact phone number for the return address is available for your convenience. Remember to include the ******* country code when dialing the international number.
  
  Regarding the ********** address that customer mentioned, we'd like to clarify that it serves as a transit point and not our warehouse. Therefore, refunds cannot be processed if items are returned there. To ensure a smooth return process, we recommend using **** first class, as it offers a cost-effective option.
  
  Please be reassured that your return is currently in transit, and as soon as we receive it, we will promptly process your refund. Your satisfaction is of utmost importance to us, and we want to ensure your experience with us is positive and hassle-free.
  
  Thank you for your understanding and trust in our services. If you have any further questions or concerns, please don't hesitate to reach out. We are here to assist you every step of the way.

• Initial Complaint

  03/01/2023

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  I placed an online order on 2/08/23, Order #**** in the amount of $97.67. I paid through PayPal. I have yet to receive any actual shipping and tracking info. When I reached out via email (two times) I got a very jumbled and hard to understand response both times. There is not a phone number listed for me to call.I would like the shipping and tracking information and my purchase delivered or my money back.

• Initial Complaint

  12/05/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I placed an order on 11/18/22 prior to the Black Friday/Holiday sales to by 12/1/2022 for a trip. On 11/23/22 it was confirmed via email from the company the order was on the way to ***** However, by 11/26/22 the tracking update has yet to update in which **** indicated they were still waiting to receive order from shipper so I sent an email regarding status. On 11/27/22 company emailed me back stating, " Please kindly note that your package is in transit and heading to **** sorting center now". **** didn't receive the item until 11/29/22 and then the company sent an email on 11/30/22 regarding the status update. The package was finally delivered on 12/3/22, however by then I was gone for my trip so as a result I don't need the items anymore. The company delayed the shipping by 6 days even though they said, it was in **** hand when it wasn't. As a result, I feel like they need to pay for shipping return. However, they are refusing to do so even though the delay was on their end of poor customer service.

  Business response

  12/13/2022

  Dear *****, thanks for contacting us.
  
  After receiving your feedback, we have confirmed with our warehouse right away that your order was processed and delivered as scheduled without any delayed situations.
  
  Kindly note that the shipping details: **** business days (not including the processing time of about 3-5 days). As we stated online, we offer free Standard Shipping for All Orders but we can't offer rush shipping so we list our processing time and shipping time clearly. We did not know you needed it urgently and shipped the order as scheduled. Reference Link :*****************************************************************
  
  We understand your return needs and would like to offer the *** code and return address. At the same time, please pay the return fee. We had paid the shipping fee of your whole order. If you disagree with our shipping and return policies, we hope you can contact us about it before the shipment.
  
  Up to now we not only applied an *** for your return request but also provided the return address to you. Please let us know the return tracking number so that we can track your returned package. We will send a refund notification when we receive the items. Thank you.

• Initial Complaint

  11/30/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Same complaint as all the previous complaints I am now reading about. The company states easy returns on the website, but when you try and email company to start the process for a return they lag on the respond time and ask the same question different ways numerous times and takes more than 24 hours to do so knowing there is only a 20 days window for returns. I have yet to receive a shipping label or address from the company as to where I ship the return to. I have inquired 4 times about the return and have not received a response. It says to check spam which is funny because their other emails do not end up in the spam folder. Again, deflecting about their dishonest business they are conducting. It seems more like they are trying to buy time so that it becomes to late to ship back for a refund. Frauds! A company who is not transparent about returns has something to hide. Will not be purchasing or recommending this company.

  Business response

  12/08/2022

  We wanted to know return reasons at first so we emailed with some questions. The buyer could have contacted us earlier if she knows the return time frame is 20 days.
  
  We responded every message from the buyer and provided the return address at the very beginning. What's more, we never asked the buyer to check spam.
  
  The buyer refused to follow our return policies and requested for a prepaid label. Please note that we offer free shipping on all orders, only the return cost will be on clients.
  
  So far, the buyer has returned the items, and we have issued a full refund. The buyer will receive a notification from PayPal in the coming days. Thank you.

• Initial Complaint

  10/25/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Just wont post the refund even after item is returned. Had to file claim with credit card company. Huge pain in the butt. Big waste of time.

  Business response

  12/01/2022

  Business Response /* (1000, 5, 2022/11/14) */ Dear customer, good day. Is it possible to confirm the refund status again? The return packages need to be cleaned and disinfected and it takes longer than ever in recent years. Thus, we sent the follow-up email to you as we haven't yet received the feedback of our warehouse. But we did not receive any feedback from you via email until November. We can't understand why you did not provide the return tracking number or other return information until you opened the case. After confirming with the local facility, we had informed the financial department that they had refunded via the case you opened. Thanks in advance for your understanding. Have a nice day.

• Initial Complaint

  08/16/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I received the products on 8/8, I have messaged the company twice asking for a return mailing address. The company has yet to respond with an address where I can return the merchandise. The products do not fit and I want a refund. order #*********** tracking #XXXXXXXXXXXXXXXXXXXXXX

  Business response

  09/09/2022

  Business Response /* (1000, 5, 2022/08/25) */ Hi Customer, Hope this email finds you well. We did not realize you failed to receive our return instructions. We had resent it. Please double check your spam folder as well. If you can't find it, would you please let us know via email at your earliest convenience. Thank you.

• Initial Complaint

  06/13/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  i purchased swimsuit that was 2 wks late, i want to return it as they give a 20 days to get it back to them, but do not give you an address to return it too. they do not return correspondence to give you an address...i have emailed 8 times, and there is no phone number to contact them, and haven't responded yet to any email.

  Business response

  06/29/2022

  Business Response /* (1000, 5, 2022/06/22) */ Hi Customer, Sorry for our late response. This email confirms that refund for the return order *********** has been processed through original payment method, please check it. Thanks for your time. Please feel free to contact us if you have any further questions! Thanks & regards, Brazilian Bikini Swimsuits Store Consumer Response /* (2000, 7, 2022/06/28) */ (The consumer indicated he/she ACCEPTED the response from the business.) item returned and funds returned..thank you

• Initial Complaint

  06/03/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Order date - 05/19/2022 Date of first delivery of items (partial shipment) - ********* Date of last delivery (remaining balance) - ******** Amount Paid to Brazilian Bikini Swimwear - ******* *** The business was to provide me with 7 swimsuits and 1 coverup. They sent these items but they are awful and I am trying to return. Per their return policy "We are passionate about ensuring that you are 100% satisfied with your purchase. If you change your mind about an item purchased on ****************************, you are entitled to a return or an exchange within 20 days of receipt should it meet the below requirements". Nature of the dispute: Business has on website that you must contact them to begin a return. I have been trying to contact since ********* with no response. I am getting close to the deadline to accept returns but I cannot do anything on my side as I have to wait for further instructions. Product quality is truly awful and I will be very upset if I cannot get my money back. Business has not followed up on my response. Order Number ***********

  Business response

  07/11/2022

  Business Response /* (1000, 5, 2022/06/22) */ Hi Customer, Sorry for our late respose. This email confirms that refund for the return order *********** has been processed through original payment method, please check it. Thanks for your time. Please feel free to contact us if you have any further questions! Thanks & regards, Brazilian Bikini Swimsuits Store

• Initial Complaint

  05/09/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I made a purchase on **** for ***** with Brazilian Bikini Store for a Ribbed String Slide Triangle Brazilian Two Piece Bikini Swimsuit. Date of arrival I contacted them to request return information because the product shipped was nowhere near the explanation on the online site. Cheap material, no elastic to keep the suit together. After several attempts, I disputed the charge with paypal and than they finally replied. I returned the item to them, sent them proof of tracking, proof of delivery back to them and they still have yet to reply and acknowledge the return and issue a refund. I sent them an email asking for instructions how to return because it was not included in the package on 4-5, again 4-11, and again on 4-13. They have a time period you have to return it back but if they do not reply timely there isn't anything a consumer can do. Finally on 4-16 they replied and I shipped it back immediately and sent them proof of tracking on 4-25. Tracking number is XXXXXXXXXXXXXXXXXXXXXX

  Business response

  06/07/2022

  Business Response /* (1000, 5, 2022/05/24) */ Dear ********, We are sorry you had such an unpleasant shopping experience with us, we know how frustration this might be. Your emails needed and deserved a timely response. Please note that the refund for the return order has been processed through original payment method weeks ago, it should have been credited to your account already. We have forwarded your complaint to our store management team as well as our customer service team. We will do everything we can to make sure this doesn't happen again. Our gold is to make our customers' shopping experience easy and enjoyable, we apologize for our failure to serve you well. For inconveniencing you not once, but twice and three times, we would like to offer you a 10% discount on your next purchase. Once again, we apologize for the inconveniece. Your feedback is valuable to us. We will continue to do everything we can to speed up and improve our customer service. Please let us know how else we can help.

• Initial Complaint

  05/09/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I don't know if this business is legitimate or not, but when customers contact them for whatever reason they give the customer my phone number, XXX-XXX-XXXX. I get countless calls and complaints about issues customers are having. And to make it worse, you (BBB) are showing my phone number on their listed page. I have filed a complaint with the BBB 2 years ago for the same issue. At the least, please remove my phone number from your website. And please do whatever you can to get Brazilian Bikini Swimsuit company to stop issuing my phone number to their customers. Thank you!

  Business response

  06/21/2022

  Consumer Response /* (-5, 12, 2022/06/21) */ I'm not surprised. Their website has no phone number, Google their address & it's a little house. The voice mails I get are regarding the status of returns/refunds/exchanges. I also occasionally receive flurries of DHL text messages regarding shipments from Hong Kong. I don't know if it's Brazilian Bikini, or just coincidence.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩