ComplaintsforBrazilian Bikini Swimsuits
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Complaint Details
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Initial Complaint
04/26/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased two swimming suits through Brazilianswimmingsuits online store. It's been Sunday ******* when I contacted the company first time for a return because due to my disappointment the items were not as advertised and fitted poorly and quite impossible to even wear one bra according to the picture on the website. The quality of both items do not match the pictures appearance either. Today ******* and I have still haven't heard from them. After reading other reviews I am convinced that I won't get my money back if I don't make extra steps. I appreciate your help. Respectfully *********Business response
06/07/2022
Business Response /* (1000, 5, 2022/05/24) */ Hi Customer, Thanks for your information and sorry for our late response. Kindly note that the refund for the return order has been processed through original payment method weeks ago, it should have be credited back to your account. Please feel free to double confirm. Thanks for your time. Please feel free to contact us if you have any further questions! Thanks & regards!Initial Complaint
04/14/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I had ordered two bikinis at two different times. The first one didn't fit well and looked much different than what we expected. We contacted them to return and the eh gave us the information. A month after we sent it to them we have yet to receive the refund or a response not the return. The second item broke within minutes of use and when we tried contacting them for a refund they have yet to respond.Business response
05/04/2022
Business Response /* (1000, 5, 2022/05/01) */ Hi ****, Kindly note that the refund has been processed on April 16th, we believe that you should have received it already, please find the details in attached. If you need any further assistance, do let us know. Regards! Consumer Response /* (2000, 7, 2022/05/02) */ The company ended up responding to my inquiries and refunding me for the broken bathing suit and the other returns I made.Initial Complaint
04/07/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
On ******* I ordered a bathing suit from Brazilian Bikini Bathing Suits. It did not fit and I attempted to return. Their policy is to return within 7 days of receipt. I contacted the email for customer service for a return authorization per the instructions in policy. There was no response and no customer service phone number on the website to call. I just want to return it and get my $42.50 back.Business response
05/12/2022
Business Response /* (1000, 5, 2022/04/21) */ Dear Customer, Sorry for our late response on your return request for order ***********. The return instruction has been sent to your email address, please do remember to inform the tracking number after you send back the items, we will follow it up and process the refund for your returns. Thanks for your cooperation. We look forward to hearing from you soon. Best regards.Initial Complaint
04/07/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I placed an order on ***** *** **** for two swimwear items. The website says it takes 7-10 business days to arrive however, I have yet to see the items ship. Based on the policy, it should be delivered to me tomorrow ***** **** I've tried to email and call this business and have not heard back from anyone. I would like to have these items expedited to my shipping address soonest possible.Business response
05/12/2022
Business Response /* (1000, 5, 2022/04/21) */ Dear Customer, Thanks for your message. Kindly note that your order *********** was delivered on April 9th, please find more status by clicking the link as below. ******************************************************************************* Thanks for your time. Please no hesitate to contact us if you need any further info. Regards.Initial Complaint
02/03/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Ordered two swimsuits on ******* but was charged for and received three. One that I ordered was not the size that I ordered and is too small and the other one I didn't even order so I have been trying to return those two (and keep the other one). Their return policy on the website says you can return within 15 days but have to pay postage. There is no phone number listed but the address on their website is in **********. I have emailed them twice directly and three times through their website but I have not heard back from them. I found their phone number here on the BBB and have called them multiple times but they do not answer. I have also found many reviews that say they do not respond to emails so people are unable to do returns and even if they do respond, they ask you to mail the swimsuits back to ***** or you mail them and never get your money refunded.Business response
03/03/2022
Business Response /* (1000, 8, 2022/03/03) */ Dear customer, Thanks for your order ***********. Regarding claims above we apologize again for the inconvenience it may have caused during this special time. we did reponsed with email and refunded two items returned back with ** address, all questions have been resolved. If we let you down on some points, we are sorry for our late response during busy period. we hope we can be cool on this matter because there is nothing problem left to resolve. Best wishes and take care as always Brazilian bikini shop Consumer Response /* (3000, 15, 2022/04/19) */ I sent back the swimsuits but my money wasn't ever refunded. It has been almost two months at this point and they do not respond to communication via the website. Business Response /* (4000, 17, 2022/04/21) */ Hi Customer, Thanks for your message. Kindly note that the refund for the 2 returned items ($70) had been issued after the case was closed. Please find the case details and refund details in attached, the funds should be credited back to your account on Feb 15th, please double check your bank statement or contact Paypal to confirm the refund. Thanks for your time. Please no hesitate to contact us if you need any further info. Thanks & regards.
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Customer Complaints Summary
17 total complaints in the last 3 years.
2 complaints closed in the last 12 months.