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Business Profile

Wigs

Luvme Hair

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wigs.

Complaints

Customer Complaints Summary

  • 98 total complaints in the last 3 years.
  • 34 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/05/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with Luvme Hair on March 9, 2025, for 20 and 24 straight hair bundles, totaling $347.51. The package arrived on March 14. I purchased this hair specifically for an important event on April 4, but when I opened it that day, I was extremely disappointed. The hair was overly processed, too straight, did not match my texture, was very thin, and began shedding immediately out of the box. It was completely unusable.I attempted to contact the company multiple times via email and through their website, but they do not provide a phone number and have not responded. I am devastated and feel scammed out of $347.51. Im requesting a full refund and am willing to return the hair.Desired Resolution:Full refund of $347.51.Order: #*********

  • Initial Complaint

    Date:04/05/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchase. Returned it. Still dont have back my refund of $1500

    Customer Answer

    Date: 04/15/2025

    I received the refund today. Thank you

    Sent from ******* ********* (

    **********************************************************************************************************************************************************************************************************************
    )

     


  • Initial Complaint

    Date:03/29/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered merchandise and never received it. No phone number to contact business on email and they are not responding to my request.

  • Initial Complaint

    Date:03/14/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    LuvMe hair and I have had a relationship for quite some time now. There have really been no issues within the last year. However, I have ordered a total of FOUR "human hair wigs" from them in the last 2 months totaling over ***** dollars. Each and every one of them were sent to me damaged, hair is FRIED from them coloring it, they look like synthetic hair and NOTHING like what is advertised. I took all necessary routes in terms of products to bring them back to life and so far, NOTHING. They're all terrible units and they were for sure rushed in the production process. LuvMe has gotten over 7 emails from me regarding these issues and they have completely ignored me. I am 1000 dollars in the hole and they will not rectify their mistakes whatsoever. If this is NOT handled within the next 5 business days, I will be hiring a lawyer and suing the company. This is absolutely absurd. I don't want gift cards or any in store credit. They owe me money for ALL UNITS I listed in my emails or this will go further. PLEASE seek immediate attention to this matter. Thank you so much.

    Business Response

    Date: 03/22/2025

    Dear customer,

    First and foremost, we would like to sincerely apologize for the frustration youve experienced. We understand how disappointing this situation has been, and we truly regret that your recent purchases did not meet your expectations.

    Please allow us to clarify that we did not intentionally ignore your emails. Due to an unforeseen technical issue with our VIP mailbox, emails from that particular week were not correctly processed, including yours. This resulted in a delay in our ability to address your concerns. We deeply regret this error and fully understand how you feel.

    Once we became aware of the issue, our VIP team immediately took action to resolve it, including escalating your case to senior management to expedite the process. From what we understand, your concerns have been largely addressed by our team, and we hope that a satisfactory resolution has been reached.

    We want to reassure you that our goal has always been to provide exceptional service, and this incident was an unfortunate, isolated event. We value your trust in us and hope that we can earn it back. If there is anything further that requires our attention, please dont hesitate to reach out directly. We are here to assist in any way we can.

    Thank you for your understanding.

    Warm regards,
    Customer Care Team
    ********************** 

  • Initial Complaint

    Date:01/20/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction was : January 2 2025 I placed a order on luvme hair website . I havent received it and they have not issued me a refund

  • Initial Complaint

    Date:01/20/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a return customer to ******************** I have several wigs by them but the last two times I purchased the wigs were shedding over bleached and the wig caps were very small with no option on the site for a larger wig cap size. Over all this was a disappointing experience and will likely never purchase from them again.

  • Initial Complaint

    Date:01/08/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company Luvme is scamming people out they money I purchased 8 wigs and not yet received any of them I've emailed them several times with no resolution. The tracking website is called track17 it says my items were delivered I've received no packages

  • Initial Complaint

    Date:12/19/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company should not be in his business!! I ordered a wig at the beginning of December, its been in transit since December 11th and its now December 19th. It was supposed to be here a week ago and the company refuses to refund me or send a new wig. They keep telling me to wait a few more days, or they dont answer at all

  • Initial Complaint

    Date:12/13/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with this company on December *******. Order # ************ arrived at my home on 12/11/2024. I opened the package and found the contents were damaged. I immediately took photos and contacted the consumer at the email address listed. **************************************** I have only received one response from the company. The hair is damaged and unusable. I provided photos and also contacted on ******** and they have not responded.

  • Initial Complaint

    Date:12/07/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    November 21, 2024, I purchased one wig and two wig grips from Luvme Hair. I never tried on the wig until December 5, 2024 and found out that the wig they advertised Airfit all day wig is extremely to big even though it states that the wig fits smaller heads. I contacted company by online chat and multiple emails. The online representative never responded , I was the only one chatting, I sent emails to **** and ******, only response was from **** @ 346AM stating I have to pay a restock fee of $10, Im at the point, I really dont care, I just want a return address and, I have an address which it's the address above to send item back, but I do feel a label of return should be provided to me, but no one will respond because after 12/21/24 the 30days of return is over

Luvme Hair is NOT a BBB Accredited Business.

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