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Find a Location

Fitness 19 has 1 locations, listed below.

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    • Fitness 19

      364 S Indian Hill Blvd Claremont, CA 91711-5223

    Business ProfileforFitness 19

    Fitness Center

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    364 S Indian Hill Blvd, Claremont, CA 91711-5223
    BBB File Opened:
    11/29/2021

    Industry Tip

    BBB Tip: Need to get in shape? BBB has tips for joining a gym

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/09/2024

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    The very first time i went to join the wellness center i told them that I will not take a yearly membership because i soon will be moving to a different location and will not be able to commute from that location so I want a 2 month or three month program in which I can utilize the services as long as i am in that area. After that I joined their 3 month program fir which i paid 119 dollars upfront. After that I hired PT and I told them that I wont be doing the PT session for very long and will be moving to a different place. The last session I took for PT was on August 19 and I never went there after that.They have been deducting 140 dollars every month untill December (Total of $ ******) since then and when i noticed this transaction from them, I called them and told if in case you can refund me the money back, atleast transfer the money to other location of Chatsworth, ** Fitness 19. They first told me that they can not refund the money and can not even transfer the money after that they told we can check and let you know after New Year if we can do that or not.It is very unprofessional of them by saying no to even transfer that money so that I can utilize that money here at at different location nearby to me.

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Margaret R.

    1 star

    07/29/2022

    Fitness 19 did not charge me in my regular monthly fee monthly fee they charge me $69 I don't understand their ripping me off don't trust these people and it just take your money and don't care I want my money refunded now

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