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Find a Location

Claremont Toyota has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforClaremont Toyota

    New Car Dealers
    BBB accredited business

    Additional business information

    Additional Info:
    Claremont Toyota is part of a dealership group with a history dating back to 1985. David Wilson is the owner and president of seventeen automobile dealerships - employing nearly 2000 people.

    At-a-glance

    Customer Reviews

    2.6/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    16 complaints closed in last 3 years

    7 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 6/26/2020

    Years in Business: 4

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    601 Auto Center Dr, Claremont, CA 91711-5470
    BBB File Opened:
    6/25/2020
    Years in Business:
    4
    Business Started:
    5/18/2020
    Business Incorporated:
    3/27/2020
    Accredited Since:
    6/26/2020
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 202009311261 for this business, issued by Secretary of State-Corporations

    These agencies may include:

    Secretary of State-Corporations

    1500 11th Street

    Sacramento CA 95814

    (916) 653-6814

    https://businesssearch.sos.ca.gov/

    BBB records show a license number of 297266 for this business, issued by 6-B.A.R. Automotive

    These agencies may include:

    6-B.A.R. Automotive

    1361 S Winchester Blvd #206

    San Jose CA 95128

    (408) 277-1860

    http://www.autorepair.ca.gov

    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • DWWCT, LLC
    Business Management
    • Mr. David Wilson, President
    • Mr. Ivica 'Zupe' Zupic, Customer Contact
    • Mr. Brad Pringle, General Manager
    • Mr. Jay Francis, Dealer Principal
    Contact Information

    Principal

    • Mr. David Wilson, President

    Customer Contact

    • Mr. David Wilson, President
    • Mr. Ivica 'Zupe' Zupic, Customer Contact
    • Mr. Brad Pringle, General Manager
    • Mr. Jay Francis, Dealer Principal
    • Mrs. Marisela Guzman, Customer Contact
    • Ms. Janeth Mestas, Customer Contact
    Additional Contact Information

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    16 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/07/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I just recently purchased a used 2023 vehicle from Claremont Toyota. We ended up walking out that day, probably the fastest purchase with the car in under 2hrs. I do recall signing the credit application to run my credit, but felt pressured to as this was the only way to talk to the finance when I told them I would be financing through my credit union as I was pre-approved. It was a behind the back I felt like, but moving on. I walked away from the finance department under the impression that I would be financing through *********** Auto Finance as they were able to beat the interest rate compared to my ************* So the hard inquiry didn't bother me much, and we walked away with the vehicle.A week later I get another alert that there was another hard inquiry on credit report for another auto financing company called Upgrade. I immediately called them, and they said yes we have your auto loan from Claremont Toyota, I said but we financed through ***********. So then I immediately called Claremont Toyota to see what was going on here. I told them the situation and the guy mentioned *********** didn't approve the interest rate and they had to find another finance company. He mentioned that we didn't need to notify you of this and that they were able to pull my credit again with my approval. That this was in the small type when I signed the credit application. I could not verify this as I don't have a copy of that application and I said yes but without my approval and no call or nothing to let me know. You guys just go behind my back and do this. This caused another hard inquiry on my credit report. This seemed very shady on their part and they should of at least communicated what was going on here. I did not give them any permission to do so. So I'm trying to dispute the hard inquiry on my report.
    Read More

    Customer Reviews

    5 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Ace W

    2 stars

    11/25/2023

    My daughter bought her car from Claremont Toyota. During the process they told her that she can purchase with an option, i.e. if she can get financed at a lower rate within a week, they will accept that, otherwise Toyota's financing agreement stands. The final APR they gave her is ****% for a person with an 817-credit rating. and told her she won't find anything lower so they will be financing her. Now she's finding it impossible to change financing institutions because of the cost.The window lining (rubber) for the drivers front window has flipped out and my daughter took the car back to Claremont Toyota to get it fixed. They asked her if she got the window tinted there and she told them no, the service manager explained to her that if there are signs that the rubber was cut by a blade, she would have to stand the cost she insisted that the bubble of the rubber was there before she took the car to get tinted. She took the car to other body shops and ask them for their opinion if the rubber was cut by a blade and everyone told her that this was a manufacturing problem. She took the car back to get the rubber fixed, they told her she that the tint was not done at Claremont Toyota and tinting the window was the reason the rubber bubbled and flipped out and the cost to fix it is ****** dollars. Added to that she'll have to make another appointment to bring the car back because they just ordered the part, and it will be arriving on 11/28/23. Why do they have to replace a part if the car has a defective part after three weeks of ownership, why should she have to pay for the part or the fix. I will not spend my money nor recommend anyone to support this establishment.

    Claremont Toyota Response

    12/07/2023

    I'm so sorry to hear about your concern. I did speak with the Service Director, and he tells me that he was able to get your concern resolved with no charge to you. Thank you for letting us make it right. We will be happy to assist you anytime in the future. You can contact Customer Relations and we will make sure you are taken care of. Thank You for being a valued customer of **********************.

    Local BBB

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