We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share
          Business Profile

          Vehicle Wraps

          Defined Auto Design

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Vehicle Wraps.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

          Filter by

          Complaint Status
          Complaint Type

          • Initial Complaint

            09/18/2023

            Complaint Type:
            Product Issues
            Status:
            Resolved
            On March 8th 2023, I contacted Defined Auto Designs for a paid partnership. I was invited to the the business on March 10th 2023, where we discussed getting my car wrapped, and selected the design for my car. The business required $629 as a deposit for the partial paid partnership car wrap. I Zelled the company $629 on March 13th 2023. The business would set dates on when to bring in my car to get ir wrapped, but when the dates arrived, the business would cancel and reschedule. Thus occurred several times for five months. On August 20th 2023, I requested to have my deposit returned since the service was never provided. The company agreed to return the money via Zelle with in 3 to 5 business days. This did not happen. I contacted the business again after the 5 business days to inquire about the return of deposit. The business advised me that since they purchased the wrap, they would return the wrap to their vendor, and once the business received their money back, they would return my deposit. Again they stated 3 to 5 business days. On September 7th 2023, I contacted them once again, and let 3 to 5 business days pass. On September 14th 2023, I have not received my deposit back. On September 15th 2023, I have sent out a Demand Letter. All of our contact was through Instagram, and conversations were saved for legal purposes.

            Business response

            10/01/2023

            Defined Auto Design issued *********************************** a refund via zelle September 24, 2023. Our policy states all sales are final and no refunds will be issued per our deposit contract. Due to ********* not having work performed on his vehicle we have decided to issue him the one time refund. The refund was requested in August 2023 and we contacted the distributor for product return request. ********* was notified of the return process as we received updates from the products distributor. We received funds from the refund on September 23 and processed ********** refund on September 24, 2023 via zelle. I have attached the zelle receipt as proof of refund. 

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 2

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          Contact Information

          491 Wildrose Ave Ste G

          Colton, CA 92324

          Visit Website
          (951) 452-4333

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.