Reviews

We bought our sectional because our children have one and it is very comfortable. However, since our space is smaller, we bought the mini version. As luck would have it, an overheated battery burned a small hole in one of our cushions just days after it was delivered. When I called for a replacement I was told it was covered under the Life Happens warranty we had purchased with the sectional, which covers anything in life that happens, including small burn holes. However, after waiting 2 weeks, our warranty claim was denied because, as it turns out, burns from batteries are not on the very short list of the types of burns that are covered under the warranty. If it was a really hot plate Id be fine, but not so much with a really hot battery. So I buy a new cushion for $200. Not a huge deal except for the time I wasted going through the warranty process. In the interim, we decided that the mini version of the sectional was not as comfortable as the regular version our kids have so we decided to return it. Their 90 day return policy is also pretty terrible. They charge a 50% restocking fee plus we have to pay for shipping, but at least they will take the thing away and we will get at least some money back. But no. As it turns out, the sectional must be in original condition and to them that means it must have the original, undamaged cushion. The fact that the cushion it currently has was purchased from them and is identical to the one that it shipped with is irrelevant. It is no longer original. Were still getting rid of the sectional. Weve already ordered a new couch (obviously not Joybird) and it will be here in a few weeks. Fortunately for us, we can afford to lose the $3k we spend on this thing, but Im sure not everyone can. They are a deceptive company with a deceptive warranty and a truly horrible return policy. Stay far, far away from them.

We're sorry to hear that you feel this way. We disclaim our cancelation fees at time of checkout so that our customers are fully aware of our policies. At this time we are not able to waive any fees as there are no defects on the product. Please connect with our support team directly if you have any further questions. Thank you.

Great pricing. Looks beautiful in the pic, just waiting on delivery in a few weeks.

Hi ****, Thank you for taking the time to share your experience, we are so happy to hear that you enjoyed your time with us! Thank you for welcoming us into your home, if there is anything else that we can do for you please do not hesitate to reach out.

Tre at the ******** location was incredibly helpful in showroom. He answered all my questions, and made my purchase a really easy and enjoyable experience.

We are so happy to hear that Tre was able to assist you with your purchase. Thank you for taking the time to share your experience with us and allowing us to be a part of your home.

******* ***** at the ************ Showroom was incredibly helpful and patient with us selecting fabrics for our ****** Sleeper. So rate to get this amazing customer service.

We are so glad to hear that ******* was able to assist you and create a wonderful experience. Let us know if we can be of further assistance, we can't wait to be a part of your home!

5-Stars to selection on website information. I cannot wait to get the U-sectional. 2-Stars for website and mobile functionality while you're deciding.

We are very sorry to hear that you had some issues with our site and thank you for your feedback as this will help us improve our services. Please let us know if there is anything we can do to help while you wait for your sectional. Thank you for giving us a chance to be a part of your home.

Everyone at the store was super helpful and attentive. It was great to to see the sofas in the showroom, and to get info on delivery estimates and such. I purchased a floor model lamp, and the store manager was super helpful getting me info about the lamp and getting it wrapped and safe for me to take home. I'll definitely be back for future furniture needs.

Hi, ********* We are so happy to hear that you had a great experience with us, we hope you are loving your new Joybird lamp! Let us know if you have any questions, we're happy to help.

Easy to use website. Once i got the swatches it was so easy to choose my new couch

Thanks for the great review! We are so happy to hear that you had a wonderful experience with us. Let us know if you have any other questions, we're happy to help.

**** ****** was awesome and she showed us the couch we were interested in and even let us try the pull out sleeper. **** had all the information we needed on warranty for pets, fabric, and more. We had a great experience at the Joybird store.

We are so happy to hear that **** was able to assist you with your purchase. Thank you for taking the time to share your experience with us and allowing us to be a part of your home.

The staff were great. They helped me pick out styles and even helped with pillow choices. They explain option very clearly.

Thank you for taking the time to leave such a kind review! We're thrilled to hear that our staff was able to assist you in finding exactly what you were looking for. Your satisfaction is our top priority, and we're so grateful for your support.

It is pricey, will see the value once it arrives. Worth the investment if we love it. *******, my **** was totally upbeat respectful and kind.

Thank you so much for your fantastic review! We are thrilled to hear that you had an excellent experience with our customer service. Your satisfaction is our top priority, and we are grateful for your kind words. It's customers like you that make our job so rewarding. Thank you again for choosing Joybird!