Reviews

Review Details

• Review fromjoseph m

  Date: 04/26/2025

  1 star
  Didn't even receive product yet and nothing but issues. First, website states free shipping, but me being in the **** I had to pay *** $61.00 brokerage fee for customs. When trying to contact company about this nothing but crickets. I had no choice but to pay for it being a custom brace there are no returns or I would have just cancelled order. Was supposed to receive product about 3 days ago but nothing still.

• Review fromjanet g

  Date: 04/16/2025

  1 star

  janet g

  Date: 04/16/2025

  Please don't waste your money with this company. They state there is a 30 day refund policy, but there definitely is NOT. They are preying on people who are desperate to help their dogs who are in pain. I tried on the brace, it didn't fit, so I took tape to it and made sure there were no dog hairs on it, and sent it back along with another UNOPENED package with a different, more expensive brace in it. They sent back an email stating that they couldn't refund due to a dog hair on the original brace. So, I disputed through Amex. They told **** they never received the items back.I sent them all back in one package so if they got the one with the 'dog hair' on it (didn't even look like my dogs hair, tbh) then they received the other brace as well. I WILL get my money back and I WILL make sure that anyone/everyone who asks me about this company knows that they are not honest brokers. I don't know how they sleep at night, tbh. Just a sham of a company.

  Tailwind Pets

  Date: 04/17/2025

  Hi *****,I just came across your review and wanted to personally reach out so we can clear up the situation and work toward a fair resolution.I completely understand how upsetting it can be when things dont go as expectedespecially when it involves something as important as your dogs comfort and health. That said, I do want to clarify that we have detailed records showing the condition and contents of the return, and weve followed our standard return process.That being said, Im more than happy to speak with you directly and sort everything out properly. I truly care about our customers and their pets, and I dont want this to leave a bad impression.Please feel free to email me personally at ******************************* so we can resolve this as quickly and smoothly as possible.Looking forward to hearing from you and getting this settled.Warm regards,****

• Review fromRima B

  Date: 11/27/2024

  1 star

  Rima B

  Date: 11/27/2024

  ***** is useless they refuse to refund money. I have repeatedly sent emails for return label they will not honor 30 day money back guarantee.

  Tailwind Pets

  Date: 03/31/2025

  Hey there! ??We just wanted to share a little context: the BBB can be surprisingly selective (and at times a bit inconsistent) when it comes to publishing reviews. Many of our happy customers have left positive feedback in the past, but unfortunately, those reviews never made it onto the sitestrange, right? If you'd like to compare, our Trustpilot page shows a much clearer picture of our customers' experiences.That said, we really want to make things right for you and your situation. For a long time, we werent even given an account on ******************** to respond to comments, but now that we can, we're reaching out.Please send your message, (IMPORTANT) your Order Nr and your Full Name directly to ******************************** only then we can confirm this complaint is real and then work on it. We have created this Email specifically to handle BBB-related issues. Well work with you personally to find a fair and helpful solution that leaves everyone satisfied.Lastly, for anyone else readingjust a quick note: were a tiny team of five dog lovers, and everything we do is focused on helping dogs feel better. Custom items are made 1:1 for each pup, and we do our best to make sure buyers know theyre non-returnable due to the production and shipping costs involved. When someone doesnt read those details and then posts something harsh online, it can really stingespecially for a small, passionate team like ours.We appreciate your time and hope we can sort this out together. ????

  Tailwind Pets

  Date: 03/31/2025

  Hey there! ??We just wanted to share a little context: the BBB can be surprisingly selective (and at times a bit inconsistent) when it comes to publishing reviews. Many of our happy customers have left positive feedback in the past, but unfortunately, those reviews never made it onto the sitestrange, right? If you'd like to compare, other Review Websites show a much clearer picture of our customers' experiences.We have also reached out to the BBB about customers leaving positive responses and our customers are telling us they have not showed up since on this website, no response yet from the BBB . That said, we really want to make things right for you and your situation. For a long time, we werent even given an account on ******************** to respond to comments, but now that we can, we're reaching out.Please send your message, (IMPORTANT) your Order Nr and your Full Name directly to ******************************** only then we can confirm this complaint is real and then work on it. We have created this Email specifically to handle BBB-related issues. Well work with you personally to find a fair and helpful solution that leaves everyone satisfied.Lastly, for anyone else readingjust a quick note: were a tiny team of five dog lovers, and everything we do is focused on helping dogs feel better. Custom items are made 1:1 for each pup, and we do our best to make sure buyers know theyre non-returnable due to the production and shipping costs involved. When someone doesnt read those details and then posts something harsh online, it can really stingespecially for a small, passionate team like ours.We appreciate your time and hope we can sort this out together. ????

  Tailwind Pets

  Date: 03/31/2025

  Hey there! ??We just wanted to share a little context: the BBB can be surprisingly selective (and at times a bit inconsistent) when it comes to publishing reviews. Many of our happy customers have left positive feedback in the past, but unfortunately, those reviews never made it onto the sitestrange, right? If you'd like to compare, other Review Websites show a much clearer picture of our customers' experiences.We have also reached out to the BBB about customers leaving positive responses and our customers are telling us they have not showed up since on this website, no response yet from the BBB . That said, we really want to make things right for you and your situation. For a long time, we werent even given an account on ******************** to respond to comments, but now that we can, we're reaching out.Please send your message, (IMPORTANT) your Order Nr and your Full Name directly to ******************************** only then we can confirm this complaint is real and then work on it. We have created this Email specifically to handle BBB-related issues. Well work with you personally to find a fair and helpful solution that leaves everyone satisfied.Lastly, for anyone else readingjust a quick note: were a tiny team of five dog lovers, and everything we do is focused on helping dogs feel better. Custom items are made 1:1 for each pup, and we do our best to make sure buyers know theyre non-returnable due to the production and shipping costs involved. When someone doesnt read those details and then posts something harsh online, it can really stingespecially for a small, passionate team like ours.We appreciate your time and hope we can sort this out together. ????

  Tailwind Pets

  Date: 03/31/2025

  Hey there! ??We just wanted to share a little context: the BBB can be surprisingly selective (and at times a bit inconsistent) when it comes to publishing reviews. Many of our happy customers have left positive feedback in the past, but unfortunately, those reviews never made it onto the sitestrange, right? If you'd like to compare, other Review Websites show a much clearer picture of our customers' experiences.We have also reached out to the BBB about customers leaving positive responses and our customers are telling us they have not showed up since on this website, no response yet from the BBB . That said, we really want to make things right for you and your situation. For a long time, we werent even given an account on ******************** to respond to comments, but now that we can, we're reaching out.Please send your message, (IMPORTANT) your Order Nr and your Full Name directly to ******************************** only then we can confirm this complaint is real and then work on it. We have created this Email specifically to handle BBB-related issues. Well work with you personally to find a fair and helpful solution that leaves everyone satisfied.Lastly, for anyone else readingjust a quick note: were a tiny team of five dog lovers, and everything we do is focused on helping dogs feel better. Custom items are made 1:1 for each pup, and we do our best to make sure buyers know theyre non-returnable due to the production and shipping costs involved. When someone doesnt read those details and then posts something harsh online, it can really stingespecially for a small, passionate team like ours.We appreciate your time and hope we can sort this out together. ????

  Tailwind Pets

  Date: 03/31/2025

  Hey there! ??We just wanted to share a little context: the BBB can be surprisingly selective (and at times a bit inconsistent) when it comes to publishing reviews. Many of our happy customers have left positive feedback in the past, but unfortunately, those reviews never made it onto the sitestrange, right? If you'd like to compare, our Trustpilot page shows a much clearer picture of our customers' experiences.That said, we really want to make things right for you and your situation. For a long time, we werent even given an account on ******************** to respond to comments, but now that we can, we're reaching out.Please send your message, (IMPORTANT) your Order Nr and your Full Name directly to ******************************** only then we can confirm this complaint is real and then work on it. We have created this Email specifically to handle BBB-related issues. Well work with you personally to find a fair and helpful solution that leaves everyone satisfied.Lastly, for anyone else readingjust a quick note: were a tiny team of five dog lovers, and everything we do is focused on helping dogs feel better. Custom items are made 1:1 for each pup, and we do our best to make sure buyers know theyre non-returnable due to the production and shipping costs involved. When someone doesnt read those details and then posts something harsh online, it can really stingespecially for a small, passionate team like ours.We appreciate your time and hope we can sort this out together. ????

• Review fromMark Z

  Date: 11/19/2024

  1 star

  Mark Z

  Date: 11/19/2024

  Terrible customer service when returning product!! Had 5 people look at the return product with a magnifying glass and returned the dog knee brace and they stated they found 1 hair on it and would not return or refund my $100.00 purchase price!! This is after tailwinds having it for over 2 months with no contact until I asked them where it was since it was delivered 2 months ago.

  Tailwind Pets

  Date: 03/31/2025

  Hey there! ??We just wanted to share a little context: the BBB can be surprisingly selective (and at times a bit inconsistent) when it comes to publishing reviews. Many of our happy customers have left positive feedback in the past, but unfortunately, those reviews never made it onto the sitestrange, right? If you'd like to compare, other Review Websites show a much clearer picture of our customers' experiences.We have also reached out to the BBB about customers leaving positive responses and our customers are telling us they have not showed up since on this website, no response yet from the BBB . That said, we really want to make things right for you and your situation. For a long time, we werent even given an account on ******************** to respond to comments, but now that we can, we're reaching out.Please send your message, (IMPORTANT) your Order Nr and your Full Name directly to ******************************** only then we can confirm this complaint is real and then work on it. We have created this Email specifically to handle BBB-related issues. Well work with you personally to find a fair and helpful solution that leaves everyone satisfied.Lastly, for anyone else readingjust a quick note: were a tiny team of five dog lovers, and everything we do is focused on helping dogs feel better. Custom items are made 1:1 for each pup, and we do our best to make sure buyers know theyre non-returnable due to the production and shipping costs involved. When someone doesnt read those details and then posts something harsh online, it can really stingespecially for a small, passionate team like ours.We appreciate your time and hope we can sort this out together. ????

• Review fromKurt T

  Date: 09/12/2024

  1 star

  Kurt T

  Date: 09/12/2024

  Do not buy from this company you will not get a refund if you return the item!! Have to dispute with my credit card company!!

  Tailwind Pets

  Date: 03/31/2025

  Hey there! ??We just wanted to share a little context: the BBB can be surprisingly selective (and at times a bit inconsistent) when it comes to publishing reviews. Many of our happy customers have left positive feedback in the past, but unfortunately, those reviews never made it onto the sitestrange, right? If you'd like to compare, other Review Websites show a much clearer picture of our customers' experiences.We have also reached out to the BBB about customers leaving positive responses and our customers are telling us they have not showed up since on this website, no response yet from the BBB . That said, we really want to make things right for you and your situation. For a long time, we werent even given an account on ******************** to respond to comments, but now that we can, we're reaching out.Please send your message, (IMPORTANT) your Order Nr and your Full Name directly to ******************************** only then we can confirm this complaint is real and then work on it. We have created this Email specifically to handle BBB-related issues. Well work with you personally to find a fair and helpful solution that leaves everyone satisfied.Lastly, for anyone else readingjust a quick note: were a tiny team of five dog lovers, and everything we do is focused on helping dogs feel better. Custom items are made 1:1 for each pup, and we do our best to make sure buyers know theyre non-returnable due to the production and shipping costs involved. When someone doesnt read those details and then posts something harsh online, it can really stingespecially for a small, passionate team like ours.We appreciate your time and hope we can sort this out together. ????

• Review fromstanley e

  Date: 08/09/2024

  5 stars

  stanley e

  Date: 08/09/2024

  My dog had a cruciated ligament tear. The second we walked in my dog loved these workers so much all the way to the very end. She didnt want leave them whatsoever that she cried. These guys were loving and very sensitive to my dog. The workers got from my dog a special caring in her heart, that when I brought my dog back in just for a visit with them i did. My dog gave them an automatic attention I dont even get from her.

  Tailwind Pets

  Date: 03/31/2025

  Hey there! ??We just wanted to share a little context: the BBB can be surprisingly selective (and at times a bit inconsistent) when it comes to publishing reviews. Many of our happy customers have left positive feedback in the past, but unfortunately, those reviews never made it onto the sitestrange, right? If you'd like to compare, other Review Websites show a much clearer picture of our customers' experiences.We have also reached out to the BBB about customers leaving positive responses and our customers are telling us they have not showed up since on this website, no response yet from the BBB . That said, we really want to make things right for you and your situation. For a long time, we werent even given an account on ******************** to respond to comments, but now that we can, we're reaching out.Please send your message, (IMPORTANT) your Order Nr and your Full Name directly to ******************************** only then we can confirm this complaint is real and then work on it. We have created this Email specifically to handle BBB-related issues. Well work with you personally to find a fair and helpful solution that leaves everyone satisfied.Lastly, for anyone else readingjust a quick note: were a tiny team of five dog lovers, and everything we do is focused on helping dogs feel better. Custom items are made 1:1 for each pup, and we do our best to make sure buyers know theyre non-returnable due to the production and shipping costs involved. When someone doesnt read those details and then posts something harsh online, it can really stingespecially for a small, passionate team like ours.We appreciate your time and hope we can sort this out together. ????

• Review fromMichael V

  Date: 08/05/2024

  1 star

  Michael V

  Date: 08/05/2024

  This company has the worst customer service I have ever seen. I ordered a $100 brace for my GSD. I got it and it was a pathetic piece of nylon and velcro straps. It was pathetic I put it on and instantly removed it in disgust. What a joke. Their return policy states that it cannot have any hair or odor. Being a German Shepherd they have unbelievably fine hair for an undercoat. I removed all that I could whilst trying not to destroy the instantly unraveling velcro. After 3 weeks they have denied my return and are keeping my money? What? There was a second item that was not even opened, no mention of even refunding that. I have never seen anything like this in my 54 years. I am not done with them and I seriously want to warn anyone thinking of purchasing through them. ******************* I will be reporting them in writing, phone , letter , lawyer . Whatever it takes. They also are not returning it. I told them to return it and I will take a magnifying glass and a microscope to remove any hair and return it for my refund. This is long from over

  Tailwind Pets

  Date: 03/31/2025

  Hey there! ??We just wanted to share a little context: the BBB can be surprisingly selective (and at times a bit inconsistent) when it comes to publishing reviews. Many of our happy customers have left positive feedback in the past, but unfortunately, those reviews never made it onto the sitestrange, right? If you'd like to compare, other Review Websites show a much clearer picture of our customers' experiences.We have also reached out to the BBB about customers leaving positive responses and our customers are telling us they have not showed up since on this website, no response yet from the BBB . That said, we really want to make things right for you and your situation. For a long time, we werent even given an account on ******************** to respond to comments, but now that we can, we're reaching out.Please send your message, (IMPORTANT) your Order Nr and your Full Name directly to ******************************** only then we can confirm this complaint is real and then work on it. We have created this Email specifically to handle BBB-related issues. Well work with you personally to find a fair and helpful solution that leaves everyone satisfied.Lastly, for anyone else readingjust a quick note: were a tiny team of five dog lovers, and everything we do is focused on helping dogs feel better. Custom items are made 1:1 for each pup, and we do our best to make sure buyers know theyre non-returnable due to the production and shipping costs involved. When someone doesnt read those details and then posts something harsh online, it can really stingespecially for a small, passionate team like ours.We appreciate your time and hope we can sort this out together. ????

• Review fromLisa D

  Date: 07/09/2024

  1 star

  Lisa D

  Date: 07/09/2024

  I purchased a $170.00 leg brace for my Pit w a Torn ACL. She ended up getting urgent surgery so I cancelled the brace. I was told by ***** in customer service to refuse the package which I did. They offered me a $70. refund and $100.00 credit. I don't need a brace. I never opened the package and it was sent back in their original packaging. It has been extremely difficult dealing w this company. They only communication is thru email I have also contacted my CC Company to file a claime. They have taken advantage of me and are a scam of a company.Shame of them!!!! Stay away!!!

  Tailwind Pets

  Date: 03/31/2025

  Hey there! ??We just wanted to share a little context: the BBB can be surprisingly selective (and at times a bit inconsistent) when it comes to publishing reviews. Many of our happy customers have left positive feedback in the past, but unfortunately, those reviews never made it onto the sitestrange, right? If you'd like to compare, other Review Websites show a much clearer picture of our customers' experiences.We have also reached out to the BBB about customers leaving positive responses and our customers are telling us they have not showed up since on this website, no response yet from the BBB . That said, we really want to make things right for you and your situation. For a long time, we werent even given an account on ******************** to respond to comments, but now that we can, we're reaching out.Please send your message, (IMPORTANT) your Order Nr and your Full Name directly to ******************************** only then we can confirm this complaint is real and then work on it. We have created this Email specifically to handle BBB-related issues. Well work with you personally to find a fair and helpful solution that leaves everyone satisfied.Lastly, for anyone else readingjust a quick note: were a tiny team of five dog lovers, and everything we do is focused on helping dogs feel better. Custom items are made 1:1 for each pup, and we do our best to make sure buyers know theyre non-returnable due to the production and shipping costs involved. When someone doesnt read those details and then posts something harsh online, it can really stingespecially for a small, passionate team like ours.We appreciate your time and hope we can sort this out together. ????

• Review fromCheryl D

  Date: 07/06/2024

  1 star

  Cheryl D

  Date: 07/06/2024

  Refund policy is unacceptable they are ripping people off for something ***** sent a picture of what they stated was an item they could not resell when the product still had tag on it and was never used only tried on

  Tailwind Pets

  Date: 03/31/2025

  Hey there! ??We just wanted to share a little context: the BBB can be surprisingly selective (and at times a bit inconsistent) when it comes to publishing reviews. Many of our happy customers have left positive feedback in the past, but unfortunately, those reviews never made it onto the sitestrange, right? If you'd like to compare, other Review Websites show a much clearer picture of our customers' experiences.We have also reached out to the BBB about customers leaving positive responses and our customers are telling us they have not showed up since on this website, no response yet from the BBB . That said, we really want to make things right for you and your situation. For a long time, we werent even given an account on ******************** to respond to comments, but now that we can, we're reaching out.Please send your message, (IMPORTANT) your Order Nr and your Full Name directly to ******************************** only then we can confirm this complaint is real and then work on it. We have created this Email specifically to handle BBB-related issues. Well work with you personally to find a fair and helpful solution that leaves everyone satisfied.Lastly, for anyone else readingjust a quick note: were a tiny team of five dog lovers, and everything we do is focused on helping dogs feel better. Custom items are made 1:1 for each pup, and we do our best to make sure buyers know theyre non-returnable due to the production and shipping costs involved. When someone doesnt read those details and then posts something harsh online, it can really stingespecially for a small, passionate team like ours.We appreciate your time and hope we can sort this out together. ????

  Tailwind Pets

  Date: 03/31/2025

  Hey there! ??We just wanted to share a little context: the BBB can be surprisingly selective (and at times a bit inconsistent) when it comes to publishing reviews. Many of our happy customers have left positive feedback in the past, but unfortunately, those reviews never made it onto the sitestrange, right? If you'd like to compare, other Review Websites show a much clearer picture of our customers' experiences.We have also reached out to the BBB about customers leaving positive responses and our customers are telling us they have not showed up since on this website, no response yet from the BBB . That said, we really want to make things right for you and your situation. For a long time, we werent even given an account on ******************** to respond to comments, but now that we can, we're reaching out.Please send your message, (IMPORTANT) your Order Nr and your Full Name directly to ******************************** only then we can confirm this complaint is real and then work on it. We have created this Email specifically to handle BBB-related issues. Well work with you personally to find a fair and helpful solution that leaves everyone satisfied.Lastly, for anyone else readingjust a quick note: were a tiny team of five dog lovers, and everything we do is focused on helping dogs feel better. Custom items are made 1:1 for each pup, and we do our best to make sure buyers know theyre non-returnable due to the production and shipping costs involved. When someone doesnt read those details and then posts something harsh online, it can really stingespecially for a small, passionate team like ours.We appreciate your time and hope we can sort this out together. ????

• Review fromGlenn G

  Date: 06/15/2024

  1 star

  Glenn G

  Date: 06/15/2024

  I have found this company to be very difficult to deal with. Their sizes do not seem to match. Had to send back items multiple times and then a mix and match between small and medium for my dog a miniature Australian shepherd.When I return items for refund after trying it on my dog and finding it doesnt fit, if one strand of hair for my dog is on the item they immediately charge you a 50% fee and dont give you the full refund. Also the metal price if you send that back because it didnt fit, they dont give you a full refund they give you only 50%. additionally when I sent them an item and the tracking information says that they received the item signed for and went to the warehouse for refund they tell me they cant find the item and therefore they wont offer me a full refund but theyll offer me a 50% refund . So I agree this company is a scam and I would not deal with them. Id look for more reputable company. To date, I have yet to receive a full refund for the item that was returned to them and signed as received by their

  Tailwind Pets

  Date: 03/31/2025

  Hey there! ??We just wanted to share a little context: the BBB can be surprisingly selective (and at times a bit inconsistent) when it comes to publishing reviews. Many of our happy customers have left positive feedback in the past, but unfortunately, those reviews never made it onto the sitestrange, right? If you'd like to compare, our Trustpilot page shows a much clearer picture of our customers' experiences.That said, we really want to make things right for you and your situation. For a long time, we werent even given an account on ******************** to respond to comments, but now that we can, we're reaching out.Please send your message, (IMPORTANT) your Order Nr and your Full Name directly to ******************************** only then we can confirm this complaint is real and then work on it. We have created this Email specifically to handle BBB-related issues. Well work with you personally to find a fair and helpful solution that leaves everyone satisfied.Lastly, for anyone else readingjust a quick note: were a tiny team of five dog lovers, and everything we do is focused on helping dogs feel better. Custom items are made 1:1 for each pup, and we do our best to make sure buyers know theyre non-returnable due to the production and shipping costs involved. When someone doesnt read those details and then posts something harsh online, it can really stingespecially for a small, passionate team like ours.We appreciate your time and hope we can sort this out together. ????