Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Bay Alarm Company has 17 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Bay Alarm Company

      5130 Commercial Cir Concord, CA 94520-8522

      BBB Accredited Business
    • Bay Alarm Company

      9836 Kitty Ln Oakland, CA 94603-1070

      BBB Accredited Business
    • Bay Alarm Company

      1016 Clegg Ct Petaluma, CA 94954-1152

      BBB Accredited Business
    • Bay Alarm Company

      1728 Standard Ave Glendale, CA 91201-2010

    • Bay Alarm Company

      17111 S Broadway Gardena, CA 90248-3115

    Business ProfileforBay Alarm Company

    Burglar Alarm Systems
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 10 Customer Reviews

    Customer Complaints

    16 complaints closed in last 3 years

    5 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 5/1/1968

    Years in Business: 78

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Bay Alarm provides alarm services.

    Products & Services

    Bay Alarm offers alarms, monitoring, and security system services.

    Business Details

    This is a multi-location business.

    Find a Location

    Bay Alarm Company has 17 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Bay Alarm Company

        5130 Commercial Cir Concord, CA 94520-8522

        BBB Accredited Business
      • Bay Alarm Company

        9836 Kitty Ln Oakland, CA 94603-1070

        BBB Accredited Business
      • Bay Alarm Company

        1016 Clegg Ct Petaluma, CA 94954-1152

        BBB Accredited Business
      • Bay Alarm Company

        1728 Standard Ave Glendale, CA 91201-2010

      • Bay Alarm Company

        17111 S Broadway Gardena, CA 90248-3115

      Headquarters
      5130 Commercial Cir, Concord, CA 94520-8522
      BBB File Opened:
      1/1/1962
      Years in Business:
      78
      Business Started:
      1/1/1946
      Business Started Locally:
      1/1/1946
      Business Incorporated:
      10/20/2000
      Accredited Since:
      5/1/1968
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of 880138 for this business, issued by Contractors State License Board

      These agencies may include:

      Contractors State License Board

      9821 Business Park Dr

      Sacramento CA 95827

      (800) 321-2752

      http://www.cslb.ca.gov

      BBB records show a license number of 903821 for this business, issued by Contractors State License Board. The expiration date of this license is 9/30/2025.

      These agencies may include:

      Contractors State License Board

      9821 Business Park Dr

      Sacramento CA 95827

      (800) 321-2752

      http://www.cslb.ca.gov

      BBB records show a license number of 28 for this business, issued by The Speech-Language Pathology and Audiology and Hearing Aid Dispensers Board. The expiration date of this license is 9/30/2025.

      These agencies may include:

      The Speech-Language Pathology and Audiology and Hearing Aid Dispensers Board

      2005 Evergreen St, Suite 2100

      Sacramento CA 95815

      (916) 263-2666

      Fax: (916) 2632668

      http://www.speechandhearing.ca.gov/consumers/index.shtml

      Type of Entity:
      Corporation
      Number of Employees:
      1100
      Business Management
      • Customer Care Center, Manager
      • Ms. Maureen Edwards, Marketing Coordinator
      Contact Information

      Customer Contact

      • Ms. Maureen Edwards, Marketing Coordinator
      Additional Contact Information

      Phone Numbers

      Email Addresses

      Customer Complaints

      16 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/23/2024

      Complaint Type:
      Customer Service Issues
      Status:
      Answered
      When I originally contracted Bay Alarm for our 40k job, I expected to receive ******************** I soon realized this company does not provide White ***** but sub-standard service.I initially worked with a sales **** *************** who consistently made futile promises. See Attachment
      Read More

      Customer Reviews

      10 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Pamela F

      1 star

      06/22/2024

      I was a long time customer. At the end of May I scheduled an appointment for someone to come change the battery in my system. The appointment was to be between 10am-2pm. I called at 2:15 and was told it might be 3pm-no one notified me of the delay. Since I waited 4 hours already I decided to cancel the appointment and Bay Alarm. Today I received a final notice of overdue payment of $301.00. My payments have always been automatic on my credit card. When I called I was told my credit card payment was declined last October. All my other auto payments on my card were processed fine with other accounts. I asked why I was not notified and was told that many letters were sent. I live alone and I did NOT receive any notices until today. And why was I not told when I scheduled the appointment for the battery change or cancelled the service? . I have a very high FICO score and always pay my bills. This could affect my credit score as well as having to pay a $301 chunk of cash all at once.

      Local BBB

      BBB serving the San Francisco Bay Area and Northern Coastal California

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.