Business ProfileforFidelity National Home Warranty

We have been having issues with our garage door since May so I paid our $90 fee and scheduled a service call through our home warranty in May on 2024. They sent out a person who made some repairs that did not improve our issue.I notified the home warranty that the garage door was still not working properly so I called and asked for the repair person to come out and look at it again. The repair person told us that we need to purchase a WiFi extender for our garage door opener but reported to the home warranty that no failure was found. We should not have to purchase something additional for our opener to work especially when the opener is covered under our contract. The home warranty is now saying we owe them another $90 and has placed our contract on hold since there was no failure. That means we would have paid for our year contract plus $180 for our garage door to still be broken and we will have to call someone out and pay out of pocket for the repair. We havent been able to park in our garage for months and the warranty company maintains there is no failure when there clearly is. It seems to me a shady way to not have to pay for repairs. I have reached out multiple times with no resolution.