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Business Profile

Motorcycle Supplies

Bevel Heaven
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/09/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Called and spoke to the man that runs this place, I ordered on 2/4 gentleman said yes I was sick in bed for two days. Understandable. I paid for priority shipping because I needed this in a rush. Called today to on 2/9 and the guy is very rude said he didnt care if I paid for shipping or not that he wasnt going to refund me my money and hung up on me, very unprofessional

    Business Response

    Date: 02/09/2024

    Customer called to day asking about his order placed on sunday. I explained that monday am I got a stomach virus and spent 3 days at home in bed, but came in yesterday packing the week's orders and shipped his stuff out today. He got rude about him paying for 3 day ************ not giving a hoot about me being sick and at home. We never discussed refunding anything but as a courtesy I refunded $10 of his $14 shipping charge after getting off the phone with this guy. He will have it Monday. Whats the issue here?

     

    ********************* - owner BEVEL HEAVEN

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