Complaints

• Initial Complaint

  11/13/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Concord *** replaced motor in my salvaged titled *** ****** in 2023 under a recall/warranty. The motor is no good. I contacted Concord *** and was advised to have the vehicle towed to you to see what was going on. I then received a call from a service advisor advising they will not look at the vehicle or do and maintenance due to the vehicle has a salvaged title, although they replaced the motor with a salvaged title. They also told me that the motor should not have ever been replaced because it had a salvaged title. They are now not honoring the warranty on the bad motor they put in my vehicle and i am constantly receiving calls threatening to charge $100 storage fees, while I am trying to get this resolved with *** motors and the dealership to honor the warranty because they put a bad motor in my car. This has caused me so much stress and no transportation. They also advised me that if i wanted them to diagnostic the vehicle i would have to pay $230, which i had no choice to do and the results were that the engine needs to be replaced. This is bad business. They should honor and own up to what they did and fix what they put in my vehicle.

  

  Business response

  11/26/2024

  Customer came in on 10/30/23 with ******* miles and the engine was replaced under the warranty extension at no charge.  The vehicle came back in on 10/28/24 with ******* miles, and we performed a diagnostic and found head gasket blown.  This repair does not qualify under the warranty extension PI1803.  The vehicle has gone ****** miles since the engine was replaced.  It is out of warranty.  The parts warranty is 12 months or ****** miles (whichever comes first).  Customer declined repairs and the vehicle was towed out.  The vehicle also has a branded title.

• Initial Complaint

  08/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchase a new vehicle from the dealership and have yet to receive my license plates. After several times calling and having to complete duplicate forms, I have not received my plates. My date of purchase was April 1, 2024 it is now August 15, 2024. My temporary plates expired on June *******. The state of California allow up to 4 months for license plates to be issue. I now am being pulled over for expired plates and having to indure traumatic experiences. Please help with a resolution.

  

  Business response

  08/16/2024

  We appreciate the frustrations with the customer's situation.  Unfortunately, due to a clerical error, the *** paperwork was delayed.  The clerical error has been corrected and *** will issue the registrations and other required items in the normal course of business.  We have addressed this situation directly with the customer and have remedied the situation.

  Customer response

  08/16/2024

   
  Complaint: 22147915
  
  I am rejecting this response because:the company has given several reasons for their delay. As recent as 8/15/24 my finance company was told the delay was due to an employee, who handle the paperwork retirment. I also was contacted on the same date and asked about my plates from my trade in. This was the second time that this was addressed. 
  

  I also reached out to the *** in July and was told the company uses a third party to file their paperwork, which is legal however the company filed my paperwork  but fail to pay ***. 
  

  it has been one lie after another and this is clearly unacceptable behavior from a business. 

  
  Sincerely,
  
  ***************************************

  

  Business response

  08/19/2024

  We regret that the customer feels that way.  The dealership did not misrepresent anything to the customer.  The dealership has taken responsibility and remedied the document issues so that the customer will receive the registration from the ****

  Customer response

  08/20/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I would like for this to be documented to show that the company states all forms have been submitted and I should receive my license plates. I also would like to reserve the right to file another complaint if I have not received my license plates in 30 days. This of course would be after making contact with the *** to see if all documentation was submitted and fees paid to release plates. 
  
  Sincerely,
  
  ***************************************

• Initial Complaint

  06/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was purchasing a vehicle and also trading in another vehicle myself and my mother were going to be on the loan as we were both on the current registration for the car we were trading in. After two days of them, crunching numbers, and trying to figure out a deal, they called me. They rambled off a bunch of numbers and then told me that they gave me an extended warranty. I was not in agreement with it, and was asking why I was being forced to buy an optional warranty just so that they could mark up the cost of the vehicle. I did not get an answer, but then all of a sudden was not eligible to be on the loan and it could only be in my mothers name upon hanging up with them. They sent over the DocuSign documents for my mother to sign the contract. My mom signed the contract, but she had no clue of any kind of numbers or anything like that or even what she was signing, I was not giving her enough time to speak with my mom and the dealership didnt speak to my mom at all other than briefly to change her birthdate on the application .

  

  Business response

  07/12/2024

  Please consider this a formal response to the complaint filed by *********************************** with the Better Business Bureau.  **************** was never physically at Concord Kia.  He conducted all transactions remotely.  This is important as **************** complains that no one ever met with his mother to discuss the terms.  It was standard practice with this transaction to conduct the transaction electronically as that is how **************** conducted the transaction.  While we do not feel comfortable sharing credit worthiness of a customer over this media, the dealership will only state that it followed the law and was very clear with **************** as to why the vehicle was being sold the way it was.  We apologize that **************** feels that contract should not be done electronically but the State of California permits such transactions in the normal course of business.  Anyone sent a contact electronically may review and have anyone else review the contents before signing.  We trust this resolves this matter.

  Customer response

  07/13/2024

   
  Complaint: 21816076
  
  I am rejecting this response because: My credit history is the same if not better then my mothers. I was denied credit after asking why I was being forced to buy an optional warranty which added almost 100 dollars a month to the payment. They spent two day crunching numbers and requesting information. I was only trading my ***** dollar car for there ***** dollar car to get better gas mileage and lower my payment.. But instead they saved me 7 dollars a month but the loan was 8 months longer then my current loan meaning I wasnt saving any money.. A customer ordered this car and when it arrived to the dealership they tried to make up the price driving the customer away and leaving them stuck with a vechile.. They didnt even go over the contract to me. I was speaking to one person on the phone and that person and another person at the business were talking over eachother both trying to explain why I was being forced to buy an option of warranty and rattling off number. I feel like this was a tactic used to confuse me by me, trying to listen to them both at the same time. Directly after that is when they told me, I could not be on the loan and asked if they could send the papers to my mom to sign and told me that they could bring a vehicle next day if my mom signed the papers today. We were doing this all electronically over the phone, but I was given no time at all to speak to my mother. The only reason she signed the contract is because she received it in her email and thought that what she was supposed to do. They know that they pulled so shady stuff. They made almost 20k  roughly 4k from the car I bought and 16k off the car I traded in.. They are financing vechile with there own money under the name global lending solutions.. It is a family ran dealership thats greedy and ripping people off.. 
  
  Sincerely,
  
  ***********************************

  

  Business response

  07/17/2024

  We appreciate what the filing parts states, but do not agree.  If the purchaser of the vehicle feels that they don't want the car or have any other issues, the purchaser should contact the dealership to discuss.  The dealership cannot share any confidential information with the filing party as the filing party is not the purchaser of the vehicle.  The dealership is happy to try to resolve concerns with the actual purchasing party.  Moreover, the dealership denies the alleged wrongdoing and is not really sure what the purchaser wants as the filing party in not the purchaser.

• Initial Complaint

  05/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am writing to file a complaint regarding the Kia **** I leased from your dealership less than 30 days ago. As per your dealership's instructions, I took the car to ******************* in Concord to address an alignment issue. However, I was informed that the car has a sensor problem, which is a factory safety issue that prevents the car from changing lanes when unsafe. This issue is beyond their expertise, and they recommended that I bring the car back to the dealership.As a ********** consumer, I am protected by the California Lemon Law, which states that a vehicle is considered a "lemon" if it has a substantial defect that cannot be repaired after a reasonable number of attempts. Despite bringing this issue to your dealership's attention at least three times in less than 30 days, the issue remains unresolved.Given the number of times I have brought the car back to your dealership and the recent diagnosis from *******************, it is clear that this vehicle meets the criteria for a lemon. Therefore, the dealership must take the car back and refund my down payment immediately or replace the vehicle with a comparable replacement that is not defective.

  

  Business response

  06/16/2023

  The customer will be here at the dealership's service department today (6/16/23) at 2pm for an inspection and assessment of the vehicle. We will further advise after the appointment.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩