ComplaintsforClipper Card

• Initial Complaint

  09/13/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Dear Better Business Bureau,I am writing to file a complaint regarding my unresolved issue with Clipper Cards customer service. Two weeks ago, I reported my Clipper Card as lost through their online system. The card had a balance of $45.60 and a pending charge of $20. I agreed to pay the $3.00 fee to transfer the funds to a new card, but the Clipper Card app failed to complete this transfer.Since encountering this issue, I have called Clipper Cards customer service hotline at ************** three times, all during business hours. Despite long wait times, no one answered my calls on any of these occasions. In addition to the phone calls, I sent four emails seeking assistance, but the replies I received simply told me to call the same unresponsive phone number, without offering any meaningful help.I am incredibly frustrated that after two weeks and multiple attempts to contact Clipper Card, I still cannot access my funds. This is a simple issue that should have been resolved quickly, but I have been left without support.I am requesting that Clipper Card immediately complete the balance transfer from my lost card to my new card and address the lack of responsiveness in their customer service.Thank you for your attention, and I hope for a swift resolution.Sincerely,

• Initial Complaint

  08/18/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I am writing to bring to your attention an issue Ive encountered with my account, which contains multiple cards. Specifically, on July 26, 2023, I reloaded $240 onto card number **********, and on February 13, 2024, February 27, 2024, and March 5, 2024, I reloaded $225 each onto card numbers **********, **********, and **********, respectively.While all payments were processed and charged to my billing, it appears that the reloads for card numbers ********** (missing $240) and ********** (missing $225) did not take effect. This discrepancy leads me to believe there may be a system bug affecting the activation and reload process for accounts with multiple cards.I have attempted to resolve this issue through both email and phone support, but unfortunately, I have not received any helpful information thus far. I would greatly appreciate it if you could look into this matter and provide assistance in resolving the issue.

• Initial Complaint

  07/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I applied for senior clipper card for more than a month. Calling and emailing clipper card, either hung up on me, waiting on line for a long time, no response and no one helped or cared and still I do not have a card to commute and transport. My daughter shared if I don't get an answer I can try this platform and if nothing , we can reach out to lawyer to take it to higher ones..I need my card -

• Initial Complaint

  07/22/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Hi Clipper Start customer support,I submitted a ********************** Start application on 05/20/2024, application # ******-212450, it approved on 05/21/2024 and the message stated I will receive the card in mail in 2-3 weeks. However, I never received the card. I emailed the customer service on 06/30/2024 regarding the issue, they responded to me saying that I have to call in. I called in and left a voicemail, nobody call me back even though the voicemail message says the call will be returned in one business day.Due to the issue never can be resolved, I submitted another application on 07/06/2024, application #******-224635, it declined on 07/10/2024. Decline reason: due to an issue(s) and asked me to contact customer service for details. I left voicemail and nobody return my call again.I emailed Clipperstart on 07/15/2024 and havent heard back from any of you.I am 60 years old and need to commute 5 days a week. The Clipper Start card is very helpful for me. Could you please advise me how can I get the problem resolved or if you can escalate the issue for me to get the problem resolved as soon as possible?Sincerely,Yuqiong

• Initial Complaint

  07/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I have been trying to get in contact with the customer service for the ********************** START program for over two weeks. When you call, you are instructed to leave a voicemail and promised a response within one business day. I have left four voicemails so far and have received absolutely no response. I also sent e-mails to the address listed for customer support and using their webpages comment/complaint submission form. Absolute dead silence. There seems to be no way to get in contact with a human being directly; we are entirely reliant on the good graces of whoever is on the other end of that voicemail calling back (if indeed there even is anyone at this point!).All I need is to report my card missing and request a replacement, which would be a 90-second call. This company serves the public and has a responsibility to be responsive to our needs, which it is completely failing to do.The amount I listed in the how much money you paid the business field is the remaining balance on my Clipper START card, which I am now unable to use. Anyone who found my card on the street would be able to use that fare value, because the card remains unlocked until customer service addresses it.

• Initial Complaint

  07/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  You guys charged me for the card. I've called you guys many times and you guys would either "conveniently" disconnect within minutes or when I do talk to someone they don't do anything. This has been going on for months now. Just give me my money back.

• Initial Complaint

  07/07/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I have issues on refunding the value of my 2 clipper cards.The first one is **********. I loaded two transactions, $150 each, in total $300 last year, and I was not able to pick up the value before they expired. I contacted clipper, and they refunded $150 to me in check. However, for the other $150, I contacted multiple times, every time I had to explain all over again, and every time the agent told me they would contact me later, but no one ever reached out to me.The second one is **********. I loaded one transactions $150 last year, and one transaction $150 this year. I was able to picked up the $150 value loaded this year, but not the one loaded last year. Same issue as the other card when I contacted clipper customer service. The issue was never resolved.In short,- There was a last-year reload $150 from ********** not refunded to me.- There was a last-year reload $150 from ********** not refunded to me.Please help to resolve the issue. Thank you.

• Initial Complaint

  06/29/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  On March 3rd, I ordered a new card from Clipper (3$) and load up 255$ to the card. Total 258$.I received the card and the letter that showed the card value is 255$ on the paper correctly.My credit card shows it was successfully charged 258$.I haven't used the new card until June 21st. Now I shockly just recognized it has 0 balance in it.Which shock me because Clipper policy said we have 6 month period to use it.I contacted them and they always said there was no fund deposited. They said they will follow up but I never get any answer.When I tried to call again many times, they also hung up on **** contacted the credit card and confirmed that the fund was already succesfully charged to Clipper.They need to fill my card 255$ or refunded it back. They can not steal that money from me.

• Initial Complaint

  06/21/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I purchased a local 31-day rolling pass and am being charged a FULL price for rides. I contacted Clippers two weeks ago. RUDE and UNPROFESSIONAL. The Clippers Rep *** that a supervisor was unavailable and would call me back in no more than three days. It has been almost THREE weeks. I have emailed customer service multiple times with receipts, and they keep routing them back to the 800 number. I just left Clipper's agents at Embarcadero, who assured me that the plastic card he provided me is registered with my ACTIVE 31-day rolling pass. I board the bus and am charged a FULL price again. I want the pass to be fixed AND refunded for the full-price rides. The excess!!!!!!!!!!! Clippers, you're moving like the mafia. You are the ONLY option to ride to make my living, and you are so careless in resolving this pressing issue. You are ROBBING me. Crooks!!! I canceled autopay two days before my company card was debited for my local 31-day pass. I received an email asking me to pay for my pass before EOD. I paid right then and there. Clippers' only solution is that I wait 30 days for them to refund themselves and me. Yet, in the meantime, I pay for another local 31-day pass. I would be out $200 plus the $60 I have been paying despite the ACTIVE 31-day rolling pass I purchased!!!!

• Initial Complaint

  06/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On 2023/06/10, when the cash balance of my clipper card ********** was positive $29.80, it auto-loaded $40. I called **************, and customer service told me that autoload is set up and next time it will auto-load for only $20 minimum.However, on 2024/06/15, when the cash balance was positive $65.30, it auto-loaded $40 THREE times. 1. The cash balance is positive, and it should NOT auto-load.2. If, for whatever reason, it autoloads, it should auto-load $20, NOT $40.3. If it autoloads $40, it should autoloads once and once only, NOT three times.This is wrong. I called **************, but was informed that's autoload set up in 2019 and autoload cannot be disabled. I was told that Clipper cannot do anything about this, and because previous employer no longer exists and ClipperDirect is no longer functioning, each time I tap clipper card in the future it will autoload $40. This does not sound right. I look for expedite reversal of the $40*3=$120 autoloads.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩