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Business Profile

Transportation

Clipper Card

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Transportation.

Complaints

Customer Complaints Summary

  • 60 total complaints in the last 3 years.
  • 22 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/31/2025

    Type:Product Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I downloaded the Clipper app on my mobile device to use the electronic format of the Clipper card instead of the plastic card. After getting the card on the app. I attempted to add $15 in value to the card to use for rides in *************. It has now been more than a week since I ran the transaction but they still say it is being processed. I am no longer in the city and do not need the money to be applied any longer, but they won't cancel the transaction. When attempting to contact them via email, they say they can't do anything by email. They insist on having a call. When calling, there are dozens of callers ahead of you in line and it takes hours to get through. They are definitely competing for the worst customer service ever.
  • Initial Complaint

    Date:02/22/2025

    Type:Product Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Clipper card app is default to a single view platform without the ability to re-sign in or log in.
  • Initial Complaint

    Date:11/07/2024

    Type:Sales and Advertising Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10/29/24 I deactivated my autoload because I no longer had this card in possession. On 11/6 Clipper charged my card 3 separate times $45 totaling in a matter of minutes resulting in a $135 unauthorized charge. I called today 11/7 to get this refunded and the person I spoke with said they can put in the request but ultimately it is up to the refunds department and it can take up to 30 days. She said there is no way to track this that I need to call back and check the status. WHICH IS ABSOLUTELY ridiculous. I asked if you are able to take money, unauthorized, these charges should be reversed within the same time frame. This feels very fraudulent and scammy and I will escalate if needed.

    Business Response

    Date: 11/27/2024

    We have reached out to the customer by phone and the email address provided to resolve the matter. Essentially the charges are delayed recoveries for the autoload amounts, however; I would like to speak with the customer to confirm that no incorrect charges were processed. We look forward to resolving the concerns for this matter.
  • Initial Complaint

    Date:10/31/2024

    Type:Service or Repair Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I would like clipper card to explain why they have a refund policy for unused balances that essentially takes your money. The issue at play is the fares for transportation are clearly labeled and customers are prevented from buying fare on the digital clipper card in exact amounts. Preventing customers from purchasing exact amount fares leaves us with balances intentionally that we can never get refunded. Seems there is a violation of state or federal law here. For those of us from out of state that might only be using the service for a duration of a stay, we end up paying more for the fare due to loss of balance.
  • Initial Complaint

    Date:10/01/2024

    Type:Product Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Clipper card deducted $100 on Thursday September 26 from my Beniversal card that I use for public transportation for work. It is now 6 days later and the money has not been credited to my Clipper Card.
  • Initial Complaint

    Date:09/27/2024

    Type:Billing Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I never ordered a CLIPPER Card or ever opened an account with **********************. Without permission they accessed my account and remove money from it. $3.00 twice. All occured last month of September. I reported to my bank and cancelled the card . I still haven't seen the money returned or an explanation to who CLIPPER is.
  • Initial Complaint

    Date:09/13/2024

    Type:Product Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear Better Business Bureau,I am writing to file a complaint regarding my unresolved issue with Clipper Cards customer service. Two weeks ago, I reported my Clipper Card as lost through their online system. The card had a balance of $45.60 and a pending charge of $20. I agreed to pay the $3.00 fee to transfer the funds to a new card, but the Clipper Card app failed to complete this transfer.Since encountering this issue, I have called Clipper Cards customer service hotline at ************** three times, all during business hours. Despite long wait times, no one answered my calls on any of these occasions. In addition to the phone calls, I sent four emails seeking assistance, but the replies I received simply told me to call the same unresponsive phone number, without offering any meaningful help.I am incredibly frustrated that after two weeks and multiple attempts to contact Clipper Card, I still cannot access my funds. This is a simple issue that should have been resolved quickly, but I have been left without support.I am requesting that Clipper Card immediately complete the balance transfer from my lost card to my new card and address the lack of responsiveness in their customer service.Thank you for your attention, and I hope for a swift resolution.Sincerely,
  • Initial Complaint

    Date:08/18/2024

    Type:Product Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to bring to your attention an issue Ive encountered with my account, which contains multiple cards. Specifically, on July 26, 2023, I reloaded $240 onto card number **********, and on February 13, 2024, February 27, 2024, and March 5, 2024, I reloaded $225 each onto card numbers **********, **********, and **********, respectively.While all payments were processed and charged to my billing, it appears that the reloads for card numbers ********** (missing $240) and ********** (missing $225) did not take effect. This discrepancy leads me to believe there may be a system bug affecting the activation and reload process for accounts with multiple cards.I have attempted to resolve this issue through both email and phone support, but unfortunately, I have not received any helpful information thus far. I would greatly appreciate it if you could look into this matter and provide assistance in resolving the issue.
  • Initial Complaint

    Date:07/30/2024

    Type:Service or Repair Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I applied for senior clipper card for more than a month. Calling and emailing clipper card, either hung up on me, waiting on line for a long time, no response and no one helped or cared and still I do not have a card to commute and transport. My daughter shared if I don't get an answer I can try this platform and if nothing , we can reach out to lawyer to take it to higher ones..I need my card -
  • Initial Complaint

    Date:07/22/2024

    Type:Product Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi Clipper Start customer support,I submitted a ********************** Start application on 05/20/2024, application # ******-212450, it approved on 05/21/2024 and the message stated I will receive the card in mail in 2-3 weeks. However, I never received the card. I emailed the customer service on 06/30/2024 regarding the issue, they responded to me saying that I have to call in. I called in and left a voicemail, nobody call me back even though the voicemail message says the call will be returned in one business day.Due to the issue never can be resolved, I submitted another application on 07/06/2024, application #******-224635, it declined on 07/10/2024. Decline reason: due to an issue(s) and asked me to contact customer service for details. I left voicemail and nobody return my call again.I emailed Clipperstart on 07/15/2024 and havent heard back from any of you.I am 60 years old and need to commute 5 days a week. The Clipper Start card is very helpful for me. Could you please advise me how can I get the problem resolved or if you can escalate the issue for me to get the problem resolved as soon as possible?Sincerely,Yuqiong

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