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Business Profile

Watch Repair

Fast Fix Jewelry & Watch Repair

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Watch Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/17/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Came to ******** Jewelry Repair inside the ************** in ******* ** on Thursday September 22 2022 to purchase a watch band to put on my watch. I went there with the intent to buy a stainless steel silver links band but they didnt have one for my size. So I ended up settling for a black leather band they had. The associate had them put it on and I tried it on. Paid them $38 and some change and left the store. The band came by itself with no packaging. Ended up going to ***** at the same mall and they had the band I was looking for so they removed the black leather band I purchased from Fast Fix and handed it back to me. Told myself Id return the other one when I get the chance since they display a 30 day return policy on the receipt. Flash forward to Friday October 14 when I went back to make the return at Fast Fix. The person working there was ***** and I told him I need to make a return. He immediately looked at the band and told me he could not since it had a crease in the band. I told him that was from that one time trying it on and he told me he couldnt return it because of that. Told me I could come the next day to speak with the district manager. So I did. I went back on Saturday October 15. The district manager treated me so poorly. Telling me I was lying about buying that band there since they dont sell that particular one there. When I know for a fact I purchased it there. Had the receipt with me and that wasnt enough for her. Also told me it was missing a piece that never came with the watch to begin with. I brought back the band in its original form with the receipt. When she called the owner and said everything in her favor to get a disapproval for the return. It was undermining my character and was trying to take me for a liar. The whole establishment treated me really poorly. Selling me faulty items that they told me they dont sell there

Fast Fix Jewelry & Watch Repair is NOT a BBB Accredited Business.

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