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Business Profile

Door Manufacturers

Premium Windows

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Door Manufacturers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/30/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 8 windows and 2 sliding doors on 4/20/2023. Installation was supposed to start around 5/26/23 and be completed around 6/9/23. As of today, 7/30/23, the windows still aren't ready. I have not been able to schedule other work I want done to the house because I keep being told the windows will be ready "next week". I have gotten a lot of excuses: we're in the process of moving, we had a delay in getting our equipment installed, we lost employees & need to hire & train new people. If they had been upfront with this information I would have been able to schedule the other work I wanted done as well as plan personal time with **************** instead of waiting week after week for them to get the windows to me. I also feel they should give me a discount for the delay & stress caused by their endless excuses.

    Business Response

    Date: 08/07/2023

    Premium windows and doors is following procedure by requesting customer for more information. For example, certified AAMA label which has a manufacturing code.

    H/O supplier Robertos glass is not able to provide Purchase order to manufacture for proof of purchase. In order to verify and assist Premium windows and doors

    requires information below to be provided by supplier-H/O. Premiums accounting team did not find any PO for windows on claim by H/O.

    Information required: AAMA certified label, P.O.

     

    Customer Answer

    Date: 08/07/2023

     
    Complaint: 20396984

    I am rejecting this response because:

    Sincerely,

    ***********************

    Business Response

    Date: 09/12/2023

    Hello *******,
    My name is ******, and I am reaching out to ensure that you are completely satisfied with our products and services with Premium Windows and Doors. Your feedback is incredibly important to us, and we want to make sure that you have everything you need to succeed. We are currently in the process of relocating our office to a new and improved location. This move resulted in some delays in our operations. We understand the inconvenience this may have caused you and for that we sincerely apologize. Please know that we are working diligently to minimize these disruptions and return to our usual high level of service as soon as possible. If you have not received your order, can you please provide us with an order number to better assist you. 

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