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          Business Profile

          Door Manufacturers

          Premium Windows

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Door Manufacturers.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            07/30/2023

            Complaint Type:
            Delivery Issues
            Status:
            Answered
            I ordered 8 windows and 2 sliding doors on 4/20/2023. Installation was supposed to start around 5/26/23 and be completed around 6/9/23. As of today, 7/30/23, the windows still aren't ready. I have not been able to schedule other work I want done to the house because I keep being told the windows will be ready "next week". I have gotten a lot of excuses: we're in the process of moving, we had a delay in getting our equipment installed, we lost employees & need to hire & train new people. If they had been upfront with this information I would have been able to schedule the other work I wanted done as well as plan personal time with **************** instead of waiting week after week for them to get the windows to me. I also feel they should give me a discount for the delay & stress caused by their endless excuses.

            Business response

            08/07/2023

            Premium windows and doors is following procedure by requesting customer for more information. For example, certified AAMA label which has a manufacturing code.

            H/O supplier Robertos glass is not able to provide Purchase order to manufacture for proof of purchase. In order to verify and assist Premium windows and doors

            requires information below to be provided by supplier-H/O. Premiums accounting team did not find any PO for windows on claim by H/O.

            Information required: AAMA certified label, P.O.

             

            Customer response

            08/07/2023

             
            Complaint: 20396984

            I am rejecting this response because:

            Sincerely,

            ***********************

            Business response

            09/12/2023

            Hello *******,
            My name is ******, and I am reaching out to ensure that you are completely satisfied with our products and services with Premium Windows and Doors. Your feedback is incredibly important to us, and we want to make sure that you have everything you need to succeed. We are currently in the process of relocating our office to a new and improved location. This move resulted in some delays in our operations. We understand the inconvenience this may have caused you and for that we sincerely apologize. Please know that we are working diligently to minimize these disruptions and return to our usual high level of service as soon as possible. If you have not received your order, can you please provide us with an order number to better assist you. 

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

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          Years in Business: 19

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          Contact Information

          15 Longitude Way

          Corona, CA 92881-4911

          Visit Website
          (800) 608-0252

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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