Complaints

This profile includes complaints for Woodside Homes's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Woodside Homes

  1250 Corona Pointe Ct Ste 500 Corona, CA 92879-1778

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  Woodside Homes

  9 E River Park Pl E Ste 430 Fresno, CA 93720-1530

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/08/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We entered into contract for a brand new home in Cambridge Court in June 2023 and closed escrow in November 2023. Woodside Homes and their vendors have made every single step in this home buying process as difficult as possible. 1. Their choice of escrow, First American Title, kept changing our selected options and even CHANGED OUR TITLE WITHOUT CONSULTING US after we submitted the completed vesting form. We had to review the closing documents 5 different times because of their many mistakes. They could've caused us irreparable tax problems. They would not explain some fees when asked the first time.2. They got the color of our house wrong. They promised to fix it before closing, but that was a lie. It wasn't fixed until 2.5 weeks after close of escrow. We contacted them almost daily since close of escrow but they had 100 excuses everyday. At closing, they kept a house key (with our permission) to finish up some unfinished work inside and outside the house in addition to restuccoing. We couldn't access the house until almost 3 weeks after close because there was scaffolding all around the **************** coming in and out at random times. There's still a light and cabinet not fixed 5 weeks after close.3. Their *** is a JOKE. They gave vague instructions on submitting backyard designs and took more than a month to respond when I followed up almost daily. We paid December *** fees through escrow as shown on the final settlement statement that they refuse to acknowledge. We called and they kept sending us to a different person and insist we owe December *** fee that we already PAID. They did not even bother to look.4. They don't take our complaints seriously. I have asked the selling agent and our designated customer service rep for an email address to file an official complaints at least 3 times and they never gave me one hence why I'm submitting a complaint here on BBB.Woodside needs to help sort out the ongoing issue with *** regarding the *** fees.

  Business Response

  Date: 01/02/2024

  Dear *******,

  I hope this email finds you well. We appreciate your communication and bring to your attention that we have received your complaint filed with the Better Business Bureau (BBB). Your feedback is important to us, and we take it seriously.

  Upon reviewing your complaint, we have identified that it needs to be reissued and properly assigned to the correct ********** division within our company. We apologize for any inconvenience this may have caused and assure you that we are committed to addressing your concerns promptly.

  Please use the zip code from the original complaint to know where to properly assign the complaint. 

  Don't hesitate to let us know if you need anything else and please confirm this was received and redirected. 

  Thank you,

  Woodside Homes of ****

  Customer Answer

  Date: 01/08/2024

   
  Complaint: 21073638
  
  I am rejecting this response because:

  We dont know the different divisions of Woodside. Please work with BBB to reassign the complaint to your correct division.
  
  ******************************************

  Business Response

  Date: 01/10/2024

  Good afternoon, 

  *************** to your email pertaining to the complaint regarding the items in question. *** the below answers.   

  1. Their choice of escrow,First American Title, kept changing our selected options and even CHANGED OUR TITLE WITHOUT CONSULTING US after we submitted the completed vesting form. We had to review the closing documents 5 different times because of their many mistakes. They could've caused us irreparable tax problems. They would not explain some fees when asked the first time. - Answer: This was out of woodside control, and this was addressed to home buyer's realtor, and she agreed. homeowner needed to talk to escrow.  Which homeowner was talking to *** - *** the attached.
  

  2. They got the color of our house wrong. They promised to fix it before closing, but that was a lie. It wasn't fixed until 2.5 weeks after close of escrow. We contacted them almost daily since close of escrow but they had 100 excuses every day. At closing,they kept a house key (with our permission) to finish up some unfinished work inside and outside the house in addition to re stucco. We couldn't access the house until almost 3 weeks after close because there was scaffolding all around the **************** coming in and out at random times. There's still a light and cabinet not fixed 5 weeks after close.  Answer- Cabinet and lighting is being scheduled with the trade. This has been conveyed to the homeowner. - Answer: The stucco color was corrected and completed within 2 weeks due to scheduling issues with trade. 
  

  3. Their *** is a JOKE. They gave vague instructions on submitting backyard designs and took more than a month to respond when I followed up almost daily. We paid December *** fees through escrow as shown on the final settlement statement that they refuse to acknowledge. We called and they kept sending us to a different person and insist we owe December *** fee that we already PAID. They did not even bother to look.- Answer: The homeowner has been in contact with the *** on several occasions along with sales rep- *** the attached.
  

  4. They don't take our complaints seriously. I have asked the selling agent and our designated customer service rep for an email address to file an official complaint at least 3 times and they never gave me one hence why I'm submitting a complaint here on BBB. Woodside needs to help sort out the ongoing issue with *** regarding the *** fees. - Answer: The sales rep and the homeowner have been dealing with *** - *** the attach 

  Customer Answer

  Date: 01/17/2024

   I am rejecting this response because:
  All those problems were fixed because we were proactive about them. Woodside did not help facilitate any of those problems. The color of the stucco was corrected 2 weeks AFTER the close of escrow. The 2 weeks following the close of escrow, we, the homeowners, were not able to access our home. 
  Woodside should at the very least acknowledge all those problems caused by their contracted vendors and not try to shift the blame onto us. Everytime we encountered a problem, we proactively and immediately contacted Woodside and related vendors to solve the issue. But why were there so many issues to begin with? 
  We hope Woodside will work with us on compensation for the 2 weeks where we could not access the house due to the scaffolding for restuccoing and the customer service rep having our house key. 
  
  

  Customer Answer

  Date: 01/25/2024

  Yes, we were asking for compensation for the time we were unable to access the house. We were asking for 1 year of waived HOA. Also, it was just confirmed that Woodside is refusing to replace a defective bathtub. We would like to request compensation for the defective bathtub and cost of replacing the tub as well. A hole was made to the tub when an average weight 52 female hit her head on the side of the tub. The working tub would not have that type of damage just from minimal force from the human body. Woodside is responsible for replacing the defective tub but they are not doing anything about it. Please ask Woodside to take responsibility for the defective bathtub they installed in our home. 
  thank you

  Business Response

  Date: 01/31/2024

  Good afternoon, 
  We are working with the homeowner. CS Manager ****** is working with the homeowner and trade for manufacture inspection. Pending inspection date and time. We update the information once inspection is complete. . 

   

  Customer Answer

  Date: 02/06/2024

   I am rejecting this response because:

  bathtub is still not fixed.
  

  
  

• Initial Complaint

  Date:11/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since the acquisition of my residence on 01/19/21, a litany of concerns has arisen, particularly between 06/ 21 -12 /21. During this period, I experienced challenges ranging from subpar craftsmanship to alarming lapses in customer service. Despite raising several work orders to address outstanding issues, the resolution process has been marred by delays and a disconcerting lack of communication.One example is a work order initiated on 12/30/ 21, which languished without attention until 2/17,/22. The delay in addressing a critical issue raises concerns about the builder's commitment to rectifying outstanding problems within the stipulated warranty period. I firmly believe that this delay was a deliberate attempt to extend past the one-year warranty, thus avoiding the responsibility of resolving lingering issues.Among the issues I have encountered are a crooked island installation, loose door knobs, and an HVAC system that operates exclusively in the master bedroom, leaving other rooms inadequately heated in winter and excessively warm during the summer. Compounding these matters, my garage experienced a malfunction, necessitating out-of-pocket expenses for a replacement, despite initial inspection in 01/23 and eventual replacement only on 11/ 7/ 23.A significant water issue was reported on 09/1/23 resulting in the loss of approximately 233 units .The severity of this problem was underscored by a direct and in-person notification from a local water district official, highlighting the urgency of the situation. caused damage to my dishwasher, which, upon inspection, was attributed to hard water, necessitating further financial responsibility on my part for repairs.I reported a drainage issue on 11/20/23, complete with videos. The response I received, I am now out of warranty and responsible for the resolution. The detachment of the drainage pipe from my home due to high winds poses a clear safety hazard, and the concurrent detachment of my neighbors as well

  Business Response

  Date: 12/18/2023

  Good afternoon, 

  I have received this information today December 18, 2023, as the address is incorrect for the ****** Division. The homeowner ************************* located at ******************************************* close of escrow date was back on January 19, 2021. I have attached a completed service warranty ticket ageing on her lot. The items listed on her compliant our non-warrantable items. The builder has there 1 year warranty items through statute of limitations. The last ticket was open was for a plumbing leak back on 8/28/2023. We sent ************** to determine that the toilet flappers were not sealing correctly so the toilets were constantly running. This would be a homeowner Maintenace This is not warrantable.  I have attached the completed service tickets of this home. There are no current tickets open at this time. Please see the attached completed tickets report.  Let me know if I can help in further.