Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We received an official-looking letter with "important property information", but which is nothing but an attempt to extract $123 from us for documents related to our property.Since they have "not government" disclaimers?, it is probably technically legal, but the wording ["recorded deed notice", "property assessment"], plain formatting, and the deadline (two weeks) convince me that their intent is to bilk people who are busy, or not native English speakers, or perhaps just getting old.I am reporting this solely to help people who might visit BBB because they have doubts as to the trustworthiness of, or value provided by, "Property Site" (a name chosen for searching difficulty, I suspect).FWIW, their payment webpage in our case was "***************" (provided by "*************" of **********).They list a return address of *****************************************, but want responses sent to ***************************************. That's as of April 2025.? these disclaimers are in all caps, which *might* even be required by law, but studies have shown that people's eyes glaze over when they encounter more than a few words in all caps.

  Business Response

  Date: 04/10/2025

  This consumers complaint was filed under refund/ exchange issues so please note this consumer has not used our services they only received our solicitation letter.  We  offer a service for a service fee and our letter is very detailed and clear as to what we provide. This consumer is making a wrongful  assumptions regarding our business practices which are just that, assumptions.  The only goal of our solicitation letter is to offer a service for a service fee to homeowners who have a change/purchased a property and as stated that is clearly stated on our letter.
  

  Customer Answer

  Date: 04/10/2025

  Note: I chose the "refund" category because there's no category for "predatory practices" in the BBB form.

  Everything "Property Site" responded with is in agreement with what I stated, except that they claim innocent intentions.

   I'm certain what they're doing is legal, but I see it as similar to those faux "invoices" that some less than scrupulous entities mail to businesses, hoping the businesses don't notice that the goods were never ordered and that the invoice is wildly overpriced for the supplies they'll deliver.

  I wanted to raise awareness of this practice by this company, at least as long as they do business under that name.

  We can leave the matter as it is now: I don't expect further responses.

  Business Response

  Date: 04/10/2025

  Our letter of solicitation does not resemble an invoice. This customer has not used our services and therefore has no experience doing business with our company,our property reports are very extensive and approximately 40+ pages. The less than scrupulous business scenarios stated by this consumer do not apply to our company or our business practices. Once again wrongful assumptions without any factual basis..

• Initial Complaint

  Date:03/05/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received mailing that looked like it was part of my official documents needing to be paid for when having my property retitled for my trust. It was not. The same day I called the company and requested that my charge not be put thru that I did not want the service. I was told 'OK', yet my card was charged and I have no documents that they claim they send. This company 'pirates' public information and dubs people into thinking it's something required when it is not. I want my refund that was requested and I told I would get.

  Business Response

  Date: 03/13/2025

  Thank you we went ahead and issued a refund, it can take up to 72 business hours for your bank to process, if you need further assistance, we are available 7-4PM PST Mon-FRI. This Customer at no point requested a refund ( all our calls are recorded) if they had we would have refunded immediately and sent an email to confirm.We do not pirate public information or dub anyone we offer a legitimate service for a service fee that is clearly stated in our letter.

• Initial Complaint

  Date:02/08/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After purchasing a new home, I received a letter from the company called property site. The letter is made to look like a government form, in the corner, they add a note that they are not a government agency. The letter urges the recipient to pay them to obtain a property assessment profile which is not a real product and just a scam as far as I can tell.

  Business Response

  Date: 02/10/2025

  We are definitely not a scam and we offer a service for a service fee, our property reports are approximately 40-pages. This consumer will receive no further solicitation letters from us at the address provided.

  Customer Answer

  Date: 02/11/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* ******
  
   
  

• Initial Complaint

  Date:11/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am writing to formally report an issue regarding a company involved in property assessments that I believe has scammed me. I received a letter indicating that I owed an assessment fee for my trust, totaling $112. Trusting this communication, I sent a check for this amount because I was waiting to receive a notice from the firm who completed my trust. However, upon contacting my trust firm to verify the payment, I was informed that they had not received any such payment. When I mentioned the letter I received, and I mailed in a check, the representative warned me that it was a scam and advised me to reach out to the Better Business Bureau to seek a refund.I attempted to call the assessment profile company for clarification, but my call was abruptly disconnected. Subsequent attempts to contact them have been met with silence or hang-ups.I would like to request your assistance in investigating this matter and recovering my funds. Thank you for your attention to this issue.

  Business Response

  Date: 11/27/2024

  This customer paid us and received their ********************** profile almost a year ago, all our calls are recorded and we do not hang up on anyone, we also have multiple ways to contact us and we have not received any request for a refund else it would have been processed immediately.We are not a scam,and we do not send bills, we offer an additional service for a service fee (we compile and research property reports) for a service fee,  this is clearly states on our notice this is not a bill and services by nature are *********** we mentioned this customer paid us almost a year ago but we  will waive our refund policy(30-days) and in good faith send this customer a refund check.

• Initial Complaint

  Date:10/20/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against a company called Property Site for their deceptive and predatory business practices. Recently, I received a piece of mail from Property Site that appeared to be a legitimate and urgent service fee notification. The document contained misleading language and formatting designed to simulate a pending bill, despite being entirely unrelated to any service I requested.The mail included several phrases and terms intended to create a sense of urgency and obligation, such as:Recorded Deed NoticeRecord IDService FeePlease respond by [date]Galveston CountyThe structure and layout of the document were crafted to mimic an official billing statement, using terms that closely resemble legal notices or service invoices. It was not immediately clear that this was simply a solicitation for a service that I neither requested nor agreed to, rather than an actual fee I owed.I believe this companys intention is to mislead recipients into believing that they must pay a fee, using a format that suggests legal or financial consequences if not paid promptly. While I am aware that the document contains disclaimers that may shield Property Site from liability, the overall presentation of this communication is deliberately deceptive and clearly aims to prey on unsuspecting consumers.I am aware that several others have filed similar complaints, referring to Property Site as a scam or a predatory business. I strongly urge the Better Business Bureau to investigate Property Sites practices and take appropriate action to prevent further exploitation of consumers.

  Business Response

  Date: 10/28/2024

  We are sorry this consumer is upset by are letter. The better business bureau is a private entity with no authority to investigate and or mandate business practices, its simply a platform for dialogue between business and consumer.
  Our solicitation letter clearly states, its not a bill, we are not a government agency and services by nature are optional. We do not prey on or mislead anyone nor are we a scam, and nowhere on our letter does it have legal or financial consequences for not paying us promptly. We follow all laws and government mandates regarding mail solicitation and our letter is very clear as to the services we provide, the facts regarding our services are on our notice and need no further explanation. If this consumer would care to provide us with an address so we can comply with his request for no further contact,we would be happy to do that. We thank the BBB for their mediation in this matter.

• Initial Complaint

  Date:10/11/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company thinks they are going to scam me for money on the envelope they sent me says this is not authorized by the government they put that on there so you cant sue them they didnt even get the property amount correct that I paid for my land they put the wrong information lol of my purchase price anyone can get their own tax information for free we dont need you to send it to us trying to scam us saying please pay by a certain day like they are collecting a debt beware of these animals

  Business Response

  Date: 10/16/2024

  We would be happy to comply with this consumer request for no further contact but they did not provide their address. The" transaction amount" not the purchase amount as stated by this consumer on our letter, is directly from public record (as it states on our notice). We do not create this information its from public records and public record is often wrong or simply not updated . The transaction amount is also not always the purchase price of a property,  it can be many things, as many kinds of transactions are conducted on properties.Our property reports are typically 40 pages and not just "tax info "as stated by this consumer, we do not charge for information as suggested by this consumer, our service fee is for the compilation and research for an approximately 40 page property report. If a consumer would care to research their own property through all the different departments in public record and compile their own 40 page report. they can, its just matter of knowing where its located and what available. We are not a scam we simply offer a service fee if a consumer doesn't want or need our services they can disregard our notice.

  Customer Answer

  Date: 10/16/2024

   I am rejecting this response because:
  
  I received a bill that says I must pay you by a certain date. That is a scam you are insinuating I owe you something. I dont owe you anything this isnt my first property or rodeo that I have under my name I know where I can obtain copies of my records thank you very much. You have my name there fore you can find my supposed address like you did before . I reject all resolutions on your part only dont contact me again I want people to know that you are misleading and to be careful of you. You are a liar and delusional to charge me for inaccurate information on the sale of my property. If I receive one more piece of mail from your company I will take legal action against you for harassment and fraud you made up a inaccurate sale price for my land public record is not wrong because based on that public record is how I pay my property tax from the tax aprasal website and dmv. For you to say give me your address so I know who not to contact again is harrasment and I will sue you.

  Business Response

  Date: 10/18/2024

  Unfortunately just a name is not sufficient information to complete this consumers request , our system is guided by properties, not names,. We did not "charge" this consumer for information (as she stated) or anything else, we offered her a service. The letter we send clearly states "this is not a bill" its a "service" for a" service fee" if she or anyone would care to go through all the different departments in public record and compile and research their own 40 (plus) page property report, they can,  and wouldn't use our services, its a matter of knowing the location of the info and whats available. We are not scam or fraudulent  as suggested by this consumer and such publicly published comments could be considered defamatory. The "facts" regarding our services are clearly written on our letter, and need no further explanation. We are sorry that this customer is upset. We thank the ******************** for their mediation in this matter, we have  addressed this customer complaint to the best of our ability and we now consider this matter closed.

  Customer Answer

  Date: 10/18/2024

   I am rejecting this response because:
  
  Here is the proof and nowhere on the document said this is not a bill NOWHERE stop lying to people I have attached the proof so you are a scam saying I need to pay by certain date who is this company to tell me what I need to do and on the document it says my land is a condominium under type of property youre making things up at this point not researching because my land as well as everything around it is undeveloped forest never condominium go play with someone else. Its even worse your claims that your research is a simple mistake as you say that it happens with public records 

  so you want me to pay your fee amount for giving me in accurate information and want me to keep fake and misinformation as my own property record?? I dont think so 

• Initial Complaint

  Date:09/17/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company continues to notify me to solicate money for a deed to my house that I can get FREE from the county or my attorney. The first time they sent mail I knew it was a scam and now I am reporting this to have them stop sending me mail of ANY kind.

  Business Response

  Date: 09/18/2024

  Thank you, the letter this consumer received clearly states the "service fee" is for a property profile( an approximately 40 page property report that we compile and research for the service fee) NOT a deed and we are NOT a scam. We will not be sending any further solicitation letters to the address provided.

  Customer Answer

  Date: 09/19/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. As long as they remove my address from any further contact, regardless of what services they presume to provide. Anytime there is activity that is deed related, regardless of what they indicate, and I believe its still a scam, I end up getting mail from them. This is not the first time this has happened.

• Initial Complaint

  Date:08/27/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wish to file a complaint against Property Site, based on their predatory business model. On Aug 9, 2024, a family we are helping (after having just purchased their first home), received a letter in the mail selling them a "Property Assessment Profile". The envelope and letter format are purposefully constructed to convey the illusion that this is an "Official" county letter, and what they are selling, is actually compulsory. We also received the exact same letter after buying our home 2 years ago. We didn't take action at the time, but now we see the false illusion this company delivers. They are hoping most people will fall for their scheme without reading every word. I'm sure many do. Guessing this is technically legal - there are 2 disclosures that probably protect them: (1) outside of the envelope reads "This is not a government approved or authorized document' and (2) in plain English states at the bottom of the letter, 'This is not a bill. This is a solicitation. You are under no legal obligation to pay the amount stated unless you accept the offer.' This likely absolves them of any legal violation.The family we are helping is a refugee family, trying their best to figure out how to do things right in this country. They were very confused, as the amount solicited was a lot for them ($123.00). I imagine plenty of others would EASILY assume this is money OWED - busy families, less-educated, elderly. There are plenty of threads that warn people about the company - unfortunately, too many of those warnings come AFTER people paid, not understanding that they didn't have to. Again, this is a predatory business model and that is the reason I am filing this complaint.

  Business Response

  Date: 08/28/2024

  We are sorry this consumer is upset by our letter , it clearly states our services and that is not a bill and there is no obligation to pay us, there is no fine print,  the font is consistent through the letter except for the bold and large capitalized font stating its for a property profile and a service and that we are not a government agency. We follow the government guidelines and requirements for the content and structure our letters and thank the BBB for their mediation in this matter.

• Initial Complaint

  Date:08/13/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a party to a Transfer Deed transaction in ************* ********** in July 2024.I received a notice with a payment stub attached for ******. The notice looked official. The statement had my address, a Document number, a Records number and a Parcel number. Later I found these numbers to be fictitious. Since I was not present when the Deed Transfer was process, I thought I was being billed a processing fee. I called the number given on the statement ************. When questioned the person became defensive and hung up.The letter came from: PROPERTY SITE out of ******, CA.I realized this was a scam and did not pay them. My concern is for those who have paid them and for those who will in the future. The elderly are very much prone to fall for this scam.Please let me know if another agency I should write to that has enforcement powers to shut them down.Thank You

  Business Response

  Date: 08/14/2024

  Our letter does not contain a document # only an I.D # that is pertinent to our system (not the consumers property), and is not fictitious, its reference for our system. The parcel Number is the parcel number for the property and is  from the public record as is all the info on our notice. Our letter offers a service for a service fee. Nowhere does is say it's a statement, or processing fee as implied by this consumer, we are definitely not a scam and this consumers statements about our company and our services are just incorrect assumptions, the facts regarding our services and our company are clearly stated on our letter.

• Initial Complaint

  Date:08/09/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction May 28, 2024 Several errors on the report This is not what I expected to receive.I also spoke with my realtor; he stated this is a scam.I would like a refund.

  Business Response

  Date: 08/12/2024

  We are definitely not a scam, errors in the report should be addressed as public record is often wrong and certain errors can affect property taxes, (that is the reason we provide these reports to verify the public record is correct so its no affecting property taxes). Our letter also states that if unsatisfied we give a full refund, this customer did not afford us the opportunity to review the report and or contact us for a refund.

  We issued a refund and it can take up to 72 business hours for their bank to process the refund.
  

  Customer Answer

  Date: 08/13/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.