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Business Profile

Toner Cartridges

New Era Image, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Toner Cartridges.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/10/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered 4 replacement toner chips from their website May 13th 2024. I received an order confirmation along with tracking the order on the Shop app $100.00 total. It is now July 10 2024, no package. We have tried contacting the company numerous times, I received one email back asking me my address and nothing else. I requested a refund multiple times with no response. Do not purchase from them. They are committing fraud.

  • Initial Complaint

    Date:01/19/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 1, 2023 I placed an order for toner refill for Ricoh printer. The charge was $38.00 plus $5.99 shipping. I paid and received confirmation of my order and was sent an email stating my order was being processed and I would be notified when it was shipped.As of today, Jaurary 19,2023 I have not received my order nor a response to numerous messages sent.This company has taken $44.99 from me and has committed fraud.Any help you can lend as to either received my order or a refund would be very much appreciated ***********************

New Era Image, LLC is NOT a BBB Accredited Business.

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