![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforRH Baby & Child Corte Madera | The Gallery at The Village at Corte Madera
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/07/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
On or about April 28, 2021, my interior designer and I placed an order with RH in the amount of $15,670 (Order #********). The order included two ****** Slim-Arm Sofas with an estimated delivery date between 07/28/21 and 08/07/21. On 08/18/21, my designer contacted the local Trade Consultant about the delivery status of the sofas not yet delivered. What followed has been weeks of communication with RH. I was advised that the distribution center lost and was unable to locate one of the two sofas and they stopped looking for it. If I order a replacement, it will take almost a year for delivery (March 2022). RH then offered loaner sofas until the new sofa is delivered next year. The loaner sofas were to be two 8' Belgian Track Arm Sofas for September delivery. About a week later I was advised that the loaner sofas were no longer available. No one at the store can resolve this issue and I want it resolved by someone with authority to do so.Business response
09/08/2021
We have spoken with ************** and confirmed that the loaner sofas are in the shipping process at this time.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
44 total complaints in the last 3 years.
7 complaints closed in the last 12 months.