Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/18/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filled out the form on the Mepco website requesting cancellation and a refund back in December of 2023. I have contacted ***** who collects the money but they are passing the buck onto Trinity pelican and Dealer's Loyalty Protection. I notified them that Trinity Pelican does not longer exist and the phone number is incorrect but they didn't want to help me. I saw online that Trinity Pelican is now Trinity Auto sales with no phone number. This company Trinity Auto sales owes me my refund. They are the ones who have collected my money since 12/14/2021.

• Initial Complaint

  Date:09/15/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled this on 8/1/2023. I have not received a refund. I have never used this policy, Contacted Metco @ **********, They referred me to Trinity & the Number has been disconnected. I am a senior & paid this auto coverage faithfully & now I'm out of over $2700. Now what do I do? Please help!!! Call me at **************. Thank you *************************.

• Initial Complaint

  Date:05/31/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Due date: 5/18/23 Im trying to get in touch with trinity pelican to cancel the service, but Im put on hold for over 10 minutes, then am told to leave a message only to never get a call back.

• Initial Complaint

  Date:08/30/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The employee ***** is haudy, rude talks over the customer. This company did not honor a valid claim after verbally approving the claim by phone after they sent a denial of claim by email. Would not honor the verbal approval. They are very sketchy wishy washy company do not buy policy. They will linger you on until you are unable to cancel your policy for a refund. They will cancel but not refund your deposit. Scam to get you reeled in thinking your vehicle is covered for repairs then turn around and tell you that you should have inspected your vehicle before you bought it because your vehicle had a pre existing condition. Isnt this why people buy warranty policies, to cover used cars in case you bought a lemon? Well this company will not approve claims on used vehicles and they said they would do an inspection on my car but never did one and just denied the claim for pre existing condition without even looking at it lol. How they concluded that? So they dont pay out 3-4k on a repair that your policy was supposed to cover. They approved my claim just long enough for the 30 day expiration to expire for a refund then send a denial and hang up on you, talk over you, belittle you and tell you that you should have gotten an inspection on your vehicle by a mechanic before you bought it. ******************* up on me a few times and would not listen to the customer myself nor my guy of the entire situation nor refund me the $273.96 I paid to have this policy for 49 days with no resolution and my car still not fixed and he was sooo very very disrespectful and rude I hope no other will encounter such an experience. The least they should have done was refunded me the $273.96 for all the misleading information. I would have been satisfied but instead he said your not getting a ***** refunded and hung up on me. Buyer be ware. Do not buy a policy from Trinity Auto Services LLC!!!

• Initial Complaint

  Date:08/24/2022

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 10th, 2022. I received a phone call from Trinity Auto Services LLC. We discussed purchasing an insurance policy (contract ***************** to cover mechanical issues with my 2013 **** F-150. I agreed to purchase the insurance policy, but after thinking about it decided that the policy price of $4703 (to be paid in 15 monthly installments) for ************************************************************ My reason for concern was that the payments are frontloaded within the first 15 months at the rate of $295/month left me vulnerable. Should Trinity decide to go out of business after 15 payments, I would be left without coverage during the remaining 45 months of the insurance policy. This seemed resemble a scam.On 8 August, I sent a written cancellation form to Dealer ******************* who was the vendor for this insurance policy. The instructions in the policy booklet I received from dealer loyalty stated that written cancelation should be sent to: Dealer ******************* **** That same day, I received an email back from dealer loyalty that my cancellation request was received.On, 24 August I called Dealer Loyalty to follow up on a refund for my 1st two payments of $295 (paid to Trinity Auto Services) and $293.57 (Paid to Mepco). Dealer Loyalty stated that I need to contact Trinity Auto Services. On the same day, I contacted Trinity Auto Serv and spoke with *****. I told him that I needed to follow up on my cancellation of the insurance contract and the refund. He stated that he knew nothing about the written cancellation that I sent in on 8 August, and immediately attempted to persuade me not to cancel. I stated that I had made my decision. After he agreed to cancel the policy, I asked about my refund. He stated that he could not refund any of my money, since it was past 30 days of purchase. I asked who had the ability to refund my money and he stated that he was the final decision maker.

• Initial Complaint

  Date:07/15/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom this may concern my name is *****************, I was charged $100.00 on 6.1.22 by Trinity auto services LLC and $194.55 by a company named MEPCO who bills for Trinity Automotive LLC both were unauthorized.When I purchased my warranty I was told I had one month to cancel from the original date of purchase 6.1.22. I canceled on 7.1.22.I want a full refund this company is very unprofessional and rude in my opinion they are shady.The sales team and customer service reps are very unprofessional, today I called today at 1:09 pm and asked to speak to a manager which the customer service representative refused to transfer the call or give me a name or contact to a manager.At 1:23 pm I received a call from ************* from a deranged man who claimed to be a manager who threaten to come to my house which I assume was to commit violence.

• Initial Complaint

  Date:05/23/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 20th 2022 I received a call about an expired car warranty on a car I have never owned. I register my phone number on the federal Do Not Call list in 2009 so I went along with the conversation to gather more information about the company.I provided a down payment of $295 to "reinstate" the coverage. Two calls later and I finally received an email with the name of the company. Shortly after, I emailed them to cancel and get a refund. I also provided evidence that I was on the *** list. In return the company block my number in order for me not to call back and ignore and did not acknowledge their violation of the **** I had to call from another number and their customer service agent refused to transfer the call to a supervisor but did acknowledge that my policy was cancelled and refunded after initially telling me I was not suppose to email them. Finally the CS agent did acknowledge she was going to have a supervisor call me back but from experience in this industry. I probably wont hear back. I will have to get the attorney general involve for their violation and using out of the country servers to call inside the US.