Complaints
Customer Complaints Summary
- 43 total complaints in the last 3 years.
- 24 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/02/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The Transation was to be dispersed November 27th, 2024 but now will not be dispersed till late December. There is no explanation of why I didnt recieve my money. Im not the only person I am in a ******** group and there are about 100 people that have not gotten paid.
Business Response
Date: 12/10/2024
On 9/24, the claimant signed their release and provided the associated phone number *************) while completing their payment method, selecting Venmo for the transaction. On 9/27, the claimant requested an update on their payment and reiterated the same contact number. Simpluris responded via email, advising the claimant to check back in late December 2024 regarding the disbursement. From 11/8 to 11/13, a payment confirmation campaign was conducted, which included sending an email to the claimant; our records indicate that the claimant did not update their payment information at that time. On 12/2, claimants Venmo payment was processed and successfully claimed on 12/3 using the provided phone number *************). On 12/5, the claimant notified Simpluris that the phone number they initially provided is no longer associated with their Venmo account. However, by that point, the payment had already been processed and successfully sent. The payment was claimed using the original phone number they provided upon signing their release. It is recommended for the claimant to contact ***** for further assistance.Initial Complaint
Date:12/02/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In a lawsuit with Kind law vs ******* told we would receive payment on November 27, 2024 from an email dated November 14, 2024. Still have not received my paymentBusiness Response
Date: 12/03/2024
Claimant's digital payment was issued on 11/27 through the chosen platform, ******. Please note that digital payments typically require 1-2 business days for processing. If there are any further inquiries, the claimant can contact the case team by phone at ************** or via email at *****************************Initial Complaint
Date:12/01/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We have been given multiple dates for the xfinity data breach arbitration which this company has been assigned to disburse the funds and havent had any other contact and have not received the funds in our account its well past the date givenBusiness Response
Date: 12/03/2024
Claimant's digital payment was issued on 11/27 through the chosen platform, ******. Please note that digital payments typically require 1-2 business days for processing. If there are any further inquiries, the claimant can contact the case team by phone at ************** or via email at *****************************Initial Complaint
Date:11/30/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had gone through Kind law for an Xfinity breach settlement. Everyone was supposed to get their payouts on November 27th. No one including me received any sort of payment. I was supposed to get it in my ******. I just want what I am owed. I don't think it's ok to give people a date and not follow through.Business Response
Date: 12/03/2024
Claimant's digital payment was issued on 11/27 through the chosen platform, ******. Please note that digital payments typically require 1-2 business days for processing. If there are any further inquiries, the claimant can contact the case team by phone at ************** or via email at *****************************Initial Complaint
Date:11/29/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am part of a lawsuit though kind law for ******* and was sent an email stating this company was supposed to disburse my payout on 11/27/24 . I did call and speak to an agent and was told that the disbursement was on schedule to be processed on 11/27 as my email stated . And nothing was processed. I also had my payment coming to me through ***** . This company lies to customers. Does not give correct info .Business Response
Date: 12/03/2024
Claimant's digital payment was issued on 11/27 through the chosen platform, *****. Please note that digital payments typically require 1-2 business days for processing. If there are any further inquiries, the claimant can contact the case team by phone at ************** or via email at *****************************Initial Complaint
Date:11/28/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Company **** me a claim amount of $285.00. At first, they said the beginning of November. Then, they said mid November, and 2 weeks ago, they said November 27th, which was yesterday. There is NO EXCUSE for their stall tactics. I have a feeling that Simpluris just went and spent the money. Theyre notorious for such behaviors and have a 1.5 Star rating on the BBB Website. I WANT THE MONEY THAT IS OWED TO ME ASAP, WITH NO DELAYS AND OR EXCUSES!Business Response
Date: 12/03/2024
Claimant's digital payment was issued on 11/27 through the chosen platform, ******. Please note that digital payments typically require 1-2 business days for processing. If there are any further inquiries, the claimant can contact the case team by phone at ************** or via email at *****************************Initial Complaint
Date:11/27/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was supposed to recieve 223 from simpluris on my ****** from a lawsuit for xfinity an I desperately need it for ************ an sons birthdayBusiness Response
Date: 11/27/2024
Claimant's digital payment was issued on 11/27 through the chosen platform, ******, linked to the phone number ************. Please note that digital payments typically require 1-2 business days for processing. If there are any further inquiries, the claimant can contact the case team by phone at ************** or via email at ***************************************************.Initial Complaint
Date:10/17/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was supposed to be getting a settlement fund from a class action suit and for some reason they keep putting off the dates making up excuses for not having the money in people's accounts. I'm beginning to think it's a scam. Trying to get your personal information and steal your identity. There is one employee in particular. Her name is ******* that keeps asking for all your personal information including your social security numberBusiness Response
Date: 10/22/2024
Claimant's digital payment was initiated on 10/17 via the selected platform, ******. If there are any additional questions, the claimant may reach out to the case team by phone at ************** or by email at *******************************Customer Answer
Date: 10/22/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
****** *****
Initial Complaint
Date:10/17/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Oct 3rd was sent email stating CA settlement would be delayed until Oct 11th. Still haven't received payment of $735.07 Called multiple times just getting the runaround. Selected ***** as payment option still nothing as of today October 17th.Business Response
Date: 10/22/2024
Claimant's digital payment was initiated on 10/17 via the selected platform, Venmo. However, it appears that the phone number provided by the claimant *************) is not linked to an active Venmo account. Claimant should have received a text message at that number containing instructions for claiming the payment. Our team has attempted contact with the claimant to request an updated phone number associated with claimant's Venmo account. Claimant may contact the case team by phone at ************** or by email at *******************************************************.Initial Complaint
Date:10/16/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was due for a Pay Pal deposit from Simpluris for the Instagram arbitration on 10/2. At the end of business a email was circulated that funds should be available 10/9. Some people received payments while a lot of others have not. October 9th there was no deposit yet another email with a later date of 10/11 and expect it in 1-2 days. Another email has been sent today 10/16 stating that it should be deposited on 10/17. The misinformation and lack of payments is very unprofessional!Business Response
Date: 10/22/2024
Claimant's digital payment was initiated on 10/17 via the selected platform, ******. If there are any additional questions, the claimant may reach out to the case team by phone at ************** or by email at *******************************
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