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Business Profile

Credit Reporting Agencies

Clarity Services Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Reporting Agencies.

Complaints

This profile includes complaints for Clarity Services Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Clarity Services Inc has 4 locations, listed below.

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    Customer Complaints Summary

    • 79 total complaints in the last 3 years.
    • 48 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/26/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Better Business Bureau,I am writing to file a formal complaint against Clarity Services Inc for failing to adhere to their promises of removing inaccurate information from my file. This issue has been ongoing for years, and despite Clarity Services advising me on two separate occasions that they had removed all discrepancies, I am appalled to find that 90% of the information they said was deleted is still present, with even more inaccurate data added.The following issues need immediate attention and resolution:Inaccurate Date of Birth (DOB) Entries: Clarity Services is showing over six different DOBs, with the majority of them being incorrect and not associated with me. The only valid DOB is ****; all others must be removed immediately for security and accuracy.Incorrect Addresses: There are addresses listed in ************ and *******, where I have never lived. This information, along with ALL associated details, should be deleted immediately, as it is entirely inaccurate.Incorrect Personal Information: This includes phone numbers, emails, employers, income, and banking information, some of which are falsely attributed to Florida and are not mine. This information is not only inaccurate but poses a serious security threat. All of this must be deleted to protect my privacy and ensure the accuracy of my records.I request that Clarity Services takes immediate action to correct and delete all inaccurate information as per the assurances theyve provided in the past. I expect written confirmation once these changes have been made.Thank you for your attention to this matter. I trust the BBB will help resolve this issue promptly and efficiently.

      Business Response

      Date: 05/03/2025

      In response to this complaint, on 4/27/25 Clarity Services (Clarity), sent additional information needed to assist with the dispute request..

    • Initial Complaint

      Date:04/24/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Clarity services refusing to remove credit freeze from my file, even after faxing required paperwork to remove the freeze.

      Business Response

      Date: 05/03/2025

      In response to this complaint, on 4/29/25 Clarity Services (Clarity), unable to process request for a a freeze without full information required which includes address, DOB, SSN.

    • Initial Complaint

      Date:04/22/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a documented victim of identity theft and I am filing this complaint against Clarity Services due to their continued failure to lock down and opt me out of data collection and sharing.Despite reaching out to Clarity and making it clear that my personal data has been compromised, they have failed to apply a security freeze or opt-out as required under FCRA guidelines. The information included in their report on me is inaccurate and contains multiple accounts, addresses, and personal identifiers that are not mine. This is a direct result of fraudulent activity.I should not have to continue chasing these agencies or be forced to prove my right to stop unauthorized use of my identity.

      Business Response

      Date: 05/03/2025

      In response to this complaint, on 4/29/25 Clarity Services (Clarity), unable to process request for a a freeze and opt out without full information required which includes address, DOB, SSN.

    • Initial Complaint

      Date:04/14/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      # BBB COMPLAINT: CREDIT REPORTING VIOLATIONS **Complainant:** ***** ****** **Email:** ****************** **Phone:** ************ **Companies:**- FactorTrust (TransUnion), P.O. ************************** - Clarity Services (Experian), ************************** - *************************, P.O. ***************************** ## COMPLAINT SUMMARY All three companies maintain grossly inaccurate personal information in my consumer files despite multiple attempts to correct these issues. These violations damage my creditworthiness, expose me to identity theft risk, and violate the Fair Credit Reporting Act (FCRA).## SPECIFIC VIOLATIONS 1. **Maintaining Inaccurate Information:** - Wrong name variations: ***** C ******, ***** **** BREONTAE ***************** phone numbers: *****************-663-2194 - Seven incorrect addresses in ************, **********, and ******************* - LexisNexis reporting incorrect historical address information and public records 2. **Metro 2 Format Violations:** - Non-compliant field entries in consumer identification segments - Failure to properly standardize address and telephone ******************** coding of personal identifiers and demographic information 3. **Identity Theft Concerns:** - Failure to block information resulting from identity theft - Failure to implement required identity theft procedures within 4 business days 4. **FCRA Violations:** - Failure to follow reasonable procedures (FCRA 607(b)) - Failure to properly investigate disputes (FCRA 611) - Failure to provide verification documentation - Failure to conduct thorough 30-day investigations ## HARM CAUSED These violations have directly resulted in credit denials, increased vulnerability to identity theft, and significant time and resources spent attempting to resolve these issues.## RESOLUTION REQUESTED I request the BBB's assistance in obtaining:1. Complete removal of all inaccurate ***** ******

    • Initial Complaint

      Date:04/09/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      All I want to do is freeze my credit report with Clarity Services but they have not allowed me to do that.

    • Initial Complaint

      Date:04/08/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In attempting to have my Clarity Services credit report frozen they failed to do so.

    • Initial Complaint

      Date:04/04/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Under 15 USC 1681 b(a)(2), a consumer reporting agency may only furnish a consumer report in the following scenarios and under no other conditions; also, the consumer to whom the report relates may only request a consumer report in writing. A financial institution is not obligated by the **** to give the *** any negative information, as stated in 15 USC 1681s-2(7)(E). I have the right to privacy, as stated in 15 *** 1681, Section 602. Credit reporting agencies are required by Section 607 of 15 *** 1681e to establish suitable procedures to avert infractions of Section 605 of 15 USC 1681c and limit the utilization of consumer reports to individuals mentioned in Section 604[1681b] of this legislation. No state law supersedes federal law.

      Business Response

      Date: 04/06/2025

      Thank you for submitting your complaint on 4/4/25 through the BBB Portal. We reviewed and considered the information you have supplied through the BBB portal.
      Your BBB complaint regarding your reinvestigation does not appear to have been sent directly by you or to be authorized by you. As a precautionary measure, we have not taken any action on the request.  
      According to the federal Fair Credit Reporting Act, "if the completeness or accuracy of any item of information contained in a consumers file at a national consumer credit reporting company is disputed by the consumer and the consumer notifies the company directly of such dispute, the company shall reinvestigate free of charge." Therefore, you can dispute any inaccurate information directly with Clarity for free.
       If you believe that information in your Clarity credit report is inaccurate or incomplete, please call us at the phone number that displays on your Clarity credit report. You also may write to us at the address on your Clarity credit report.

      For additional assistance, you may call the toll free telephone number provided on your Clarity credit report obtained directly from Clarity, or write to Clarity at P.O. *****************  75013.

      Thank you for submitting your complaint through the BBB Complaint Portal.  It is our policy to respond to consumer complaints swiftly and to take each complaint seriously.  We appreciate you letting us know about your experiences with Clarity.

    • Initial Complaint

      Date:04/03/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My name is ******** ******** and Im a consumer submitting this complaint on behalf of myself without any third party being involved. Under federal laws, Consumer ****************** shall only furnish information under verbal or written consent by a consumer. Reporting a consumer's personal or financial information without prior consent is a violation of 15 U.S.C 1681b(a)(2) and is a violation of my right to privacy 15 USC 1681(a)(4). Therefore, I now demand that ******* delete the following accounts from my report: Please remove Erroneous info furnished on my consumer report that shouldn't be on my report. See attached where it shows the accounts in question in which these accounts has been disputed over three times and issue still hasn't been corrected which is a violation of Title 15 USC 1681. You have not provided me a copy of any original documentation that you have on file; its required per Section 609&611(a) (1)(A). Nor how you verified it. under 611 5(A) you are required to delete unverified:1). Credit Acceptance: opened: 04-15-19 (Acct#*****??XXXX).Mohela >Account#**************. ******:$2,046.00 opened: 06-21-2011 3).******:$1,249.00 opened:09-26-2011 4). ******:$2,849.00 opened:02-21-12 5).******:$4,043.00 opened: 02-21-12 6).******:$2,943.00 opened:11-05-13 7).******:$2,903.00 opened:11-05-13 8).******:$1,471.00 opened:05-02-14 9).******:$2,625.00 opened:05-02-14 10).Mohela:$3,229.00 opened:03-12-10 PURSUANT TO 15USC1681(A)(1)(A)-DELETE THE **** FROM THE FILE IN ACCORDANCE WITH PARAGRAPH (5), BEFORE THE END OF THE 30-DAY PERIOD BEGINNING ON THE DATE ON WHICH THE AGENCY RECEIVED THE NOTICE OF THE DISPUTE FROM THE CONSUMER. My consumer report contains data taken directly from my credit report which you have provided incorrectly and improper my consumer report with no permissible purpose that violates my privacy rights and my other consumer rights under the ****. Please send an updated copy of my consumer report when done with your investigation.

      Business Response

      Date: 04/04/2025

      Thank you for submitting your complaint on 4/4/25 through the BBB Portal. We reviewed and considered the information you have supplied through the BBB portal.
      Your BBB complaint regarding your reinvestigation does not appear to have been sent directly by you or to be authorized by you. As a precautionary measure, we have not taken any action on the request.  
      According to the federal Fair Credit Reporting Act, "if the completeness or accuracy of any item of information contained in a consumers file at a national consumer credit reporting company is disputed by the consumer and the consumer notifies the company directly of such dispute, the company shall reinvestigate free of charge." Therefore, you can dispute any inaccurate information directly with Clarity for free.
       If you believe that information in your Clarity credit report is inaccurate or incomplete, please call us at the phone number that displays on your Clarity credit report. You also may write to us at the address on your Clarity credit report.

      For additional assistance, you may call the toll free telephone number provided on your Clarity credit report obtained directly from Clarity, or write to Clarity at P.O. *****************  75013.

      Thank you for submitting your complaint through the BBB Complaint Portal.  It is our policy to respond to consumer complaints swiftly and to take each complaint seriously.  We appreciate you letting us know about your experiences with Clarity.

    • Initial Complaint

      Date:03/29/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I requested that this company freeze my credit report and still it has not been done. See the attached letter sent in February 2025

      Business Response

      Date: 03/31/2025

      In response to this complaint, on 3/31/25 Clarity Services (Clarity), processed the consumers request to  place a freeze on the Clarity report and mailed confirmation.

      Customer Answer

      Date: 04/04/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ***** *********

       

    • Initial Complaint

      Date:03/27/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My name is BLAIDY ********* ****** and Im a consumer submitting this complaint on behalf of myself without any third party being involved:My consumer report contains erroneous and incorrect information that needs to be removed. Incorrect Addresses:**************************************************************************************************************************************** ********************************************************* Incorrect Names:BLEIDY ****** BLAIDY ******** ****** Unauthorized inquiries:Xactus-cp: 4-4-23 CIC MTG: 4-24-24 Bk of America: 12-14-24 Jpmcb: 12-27-24 The Home Depot/citibank: 2-9-25 Jpmcb: 3-26-25

      Business Response

      Date: 03/31/2025

      Thank you for submitting your complaint on 3/27/25 through the BBB Portal. We reviewed and considered the information you have supplied through the BBB portal.
      Your BBB complaint regarding your reinvestigation does not appear to have been sent directly by you or to be authorized by you. As a precautionary measure, we have not taken any action on the request.  
      According to the federal Fair Credit Reporting Act, "if the completeness or accuracy of any item of information contained in a consumers file at a national consumer credit reporting company is disputed by the consumer and the consumer notifies the company directly of such dispute, the company shall reinvestigate free of charge." Therefore, you can dispute any inaccurate information directly with Clarity for free.
       If you believe that information in your Clarity credit report is inaccurate or incomplete, please call us at the phone number that displays on your Clarity credit report. You also may write to us at the address on your Clarity credit report.

      For additional assistance, you may call the toll free telephone number provided on your Clarity credit report obtained directly from Clarity, or write to Clarity at P.O. *****************  75013.

      Thank you for submitting your complaint through the BBB Complaint Portal.  It is our policy to respond to consumer complaints swiftly and to take each complaint seriously.  We appreciate you letting us know about your experiences with Clarity.

    Clarity Services Inc is NOT a BBB Accredited Business.

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