ComplaintsforPriority Plus Financial LLC
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Complaint Details
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Initial Complaint
05/14/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I highly suspect this company obtained some financial information I submitted to another company (nationaldebtrelief) as the information their printed on their highly deceptive mailing (e.g. fashioned to look like its an actual check coming from a government agency) just so happens to match closely enough. Extremely dishonest approach that quite frankly I find revolting, especially since theyre attempting to prey on the desperation of those suffering from credit debt.Business response
05/14/2024
We understand your concern and appreciate you bringing this to our attention.
Our intent is never to take advantage of anyone's financial situation. We aim to offer solutions to help individuals manage their debt responsibly. We want to assure you that we take ethical practices seriously, and your feedback will be reviewed thoroughly to ensure our communications align with our values.
We have supplied your information to our removal list.
(it does take time to process; forgive us if you receive another mail offer in the meantime)
You may also stop receiving "prescreened" credit offers from this and other companies by calling toll-free ************. or
***************************
Please note that on the mailer, there is an option to opt out of ALL mailing lists, not just ours, since we get your information from the credit bureaus.
This is printed on the mail offer we sent as well.
Please don't hesitate to reach out if you have any further concerns or questions.Initial Complaint
04/20/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I received a mailing that I was pre-approved for an economic relief loan in the amount of $25,000 with a 5.99% interest rate and payment of $500 per month to be paid off in 5 years. When I contacted the company online, I received a call, text and email back. I had to give sensitive personal information over the phone all to be told a I was not approved for the loan after about 45 minutes on the phone. It is disingenuous to tell a person they are pre-approved for a loan and then decline to provide a loan and waste everyone's time and cause stress. I would like this company to change their marking practices and not tell people they are pre-approved when they are not. I believe they should be required to fulfil the promise made in the mailing.Business response
04/25/2024
We sincerely apologize for the disappointment and frustration you may be feeling regarding the outcome of your loan application.
We understand that the denial may come as a surprise, especially after receiving pre-approval.
It's important to clarify that pre-approval does not guarantee immediate approval, which is disclosed explicitly in our marketing pieces.
Pre-approval is based on specific preliminary criteria, but final approval is contingent upon meeting all credit requirements and additional factors determined during the underwriting process.
Additionally, our team member was trying to find alternative options for your financial situation, so the call lasted longer than usual.
While I understand this news may be disheartening, we are here to assist you in any way possible. If you would like further explanation regarding the denial, please don't hesitate to contact us directly.
We're committed to helping you navigate through this situation and explore alternative avenues.Initial Complaint
04/01/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
We received a piece of mail that appeared to be an official communication from a government program. However, upon contacting the associated company via telephone, we encountered a representative whose demeanor was unpleasant and uncooperative. Despite our request, this individual refused to provide information via email for our careful examination. Insistently, he demanded our bank routing and account numbers under the guise of processing some form of payment. His explanation regarding the nature of the payment was unclear and dubious; he repeatedly claimed it would facilitate zero-interest debt relief without actually paying off our existing debts. This contradiction raised concerns about the legitimacy of their services. He failed to give specifics when interrogated about the purpose of the payment or the mechanics of the purported "loan" they were offering. Given the lack of transparency and the pressure to disclose sensitive financial information without due diligence, our overall perception of this company is extremely negative. The call had all the hallmarks of a potential scam operation.Business response
04/08/2024
We strive to provide exceptional customer service and clearly missed the **** in your case.
Please know that your feedback has been taken very seriously. We are currently reviewing our training and procedures to ensure this is an isolated incident that won't be repeated. Your experience does not indicate our values or our commitment to customer satisfaction.
We understand apologies can only go so far, but we want to make this right. If you're open to it, we would like the opportunity to rectify our mistake. Whether it's another resolution, we're ready to work with you to find a satisfactory solution.
Thank you for bringing this to our attention. Conversations like these enable us to grow and improve. If you're willing to discuss this further, please contact us as soon as possible. We value your business and hope to have the chance to restore your faith in our company.Initial Complaint
03/22/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Since June 21st, 2022, I have been enrolled in the Opt-Out Prescreen System to avoid unsolicited loan offers. Despite this precaution, Priority Plus Financial LLC has persistently violated this preference by sending me postal offers for their loan services, disregarding the protections I have put in place. The most recent one received in March of 2024. Furthermore, the company employs what I consider to be unfair, deceptive, or abusive acts and practices (UDAAP) in their marketing strategies, using emotionally charged phrases such as 'Economic Relief' for 'Affected Families' to exploit consumers' vulnerabilities. This not only causes significant annoyance but also wastes my time as I manage unwanted correspondence in my physical mailbox. I request that the BBB take action to ensure Priority Plus Financial LLC ceases all communication with me, adheres to the OptOut Prescreen system's guidelines, and halts any practices that could be construed as UDAAP violations.Business response
03/27/2024
Please accept our sincerest apologies for any inconvenience or distress caused by our mail solicitation. We understand the importance of maintaining trust and integrity in all our interactions, and it deeply concerns us that we may have fallen short of those standards.
We recognize the seriousness of the matter and want to assure you that we are taking immediate steps to address and rectify the situation. Our team is conducting a thorough review of our practices to ensure compliance with all relevant regulations and to prevent any recurrence of similar issues in the future.
Should you have any further questions or concerns, please do not hesitate to contact us directly. Your feedback is invaluable to us as we strive to continuously improve our services.
Thank you for your understanding and patience as we work to resolve this matter.Customer response
03/27/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***************************
Initial Complaint
02/21/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I received a mailing saying I was receiving economic relief that looked like a tax form and an official government document from this company. The envelope even included a threat of a fine and jail time. These marketing practices are misleading and disgusting. I want to be removed from this companies future mailings immediately and have them cease these marketing tactics.Business response
03/19/2024
We want to extend our deepest apologies for the disappointment and inconvenience caused by the outcome of your loan application. We understand how important securing financial assistance can be, and we regret that your application did not meet certain criteria necessary for our approval. Please know that this decision was made following careful consideration and adherence to our company's lending policies. We want to make sure you know that it was not our intention to cause you any distress. We genuinely appreciate your trust in us and your interest in our loan services. While we strive to assist as many clients as possible, there are certain factors and requirements that must be met for approval, and unfortunately, your application did not align with these criteria. Also, We'd like to address any miscommunication or dissatisfaction you may have encountered with our customer service team. Providing exceptional service and clear communication is paramount to us, and it deeply concerns us to hear that we may need to catch up in this regard. Please accept our sincerest apologies for any frustration or inconvenience this may have caused you. We are committed to continuously improving our processes and ensuring that all customer interactions are handled with the utmost care and professionalism. We appreciate your feedback, and we assure you that we will take proactive measures to address any issues and prevent similar occurrences in the future. Once again, We're sorry for any disappointment or miscommunication you have experience throughout this process. Your satisfaction and trust are incredibly important to us, and we are here to assist you in any way we can move forward. If you have any further questions, concerns, or would like to discuss your application in more detail, please do not hesitate to contact us. We are here to support you and provide any assistance you may need. Thank you for your understanding and patience.Initial Complaint
11/30/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
I think this company is a lie. They filled our mailboxes with their marketing letter saying they would give us a loan, and when we applied, because of the low interest, and small payment, they said they could not approve the loan because we had a lot of things to pay. Of course, we do, and we pay it all, as they can see, and we don't usually pay late, that is why we applied, or they think we don't have any debt, and we just want to have more money on our accounts? That is so stupid. What they should be looking at is if the person pays all her bills, not the amount of bills the person has to pay. If they were looking to help as the letter says, they would approve people who have a lot of bills but manage to pay it all, so we could have at least 3 bills consolidated in one with less interest and smaller monthly payments. That is what they imply in their letter, but this is not what they do, so it is a lie, it is fake marketing, and should be penalized for that. I hope they take me out of their list, and people, don't waste your time with them. Look for a better company that respects you and your time, and that understands more of finance management.Business response
12/11/2023
We appreciate you bringing this issue to our attention, and we are very grateful for the opportunity to respond.
Priority Plus Financial offers loans as low as ****% for those who qualify. Many factors are considered before determining the risk and offering a rate based on multiple factors.
Fico score is only one of the factors. Due to privacy issues, We cannot speak on specifics for this client, but we can tell you that they still need to meet the necessary requirements to qualify for our lowest rate. The offer given to the client based on their situation was very competitive.We apologize for any inconvenience this has caused, Additionally we have adjusted our records and have placed the information
you provided on our internal Do Not Contact lists. We trust that this action will prevent any further contacts. Should you receive further unwanted communications,please bring the matter to our attention and we will address it promptly. We appreciate your understanding in this matter.Initial Complaint
08/22/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I submitted an application to Priority Plus after receiving a mailing. I was immediately text messaged by a representative named ****, who I was unable to reach when I called the main number on their website. When I finally spoke with her and expressed my concerns about privacy and security, she said they are a BBB-Accredited business and take security seriously. She said I'd have a response within a few hours about my loan request. It has now been over a week and **** has been unresponsive. I want to ensure that this company has not stolen my personal information.Business response
08/29/2023
We appreciate the opportunity to respond to the client's concerns.
We take your claim seriously and we apologize for any inconvenience this matter has caused. Upon review of your account, you were indeed in contact with our senior loan specialist; *******************. During that time, ************** has other pressing obligations that needs further attention as she in ******* Olympic Grappling team and was leaving the country that day to represent us for a competition. Although this doesn't validate the cause for a pending application, **************** reached out to you several time so we can help you continue the process. Please don't hesitate to contact us directly if you have any further questions or would need more assistance. We look forward to working with you.Customer response
09/01/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********. However, I am not at all satisfied with how Priority Plus Financial handled this process, including the fact that one of the main reasons that upper management contacted me was to try to get me to drop the BBB Complaint so that they did not get any "bad press", as they directly stated. They then seemed confused when I told them that I would not agree to do that without them responding, as I believe that the process should be seen through to its conclusion. Ultimately, as long as my personal information is secure, I will accept that the BBB Case be closed at this time. I just would not recommend anyone do business with this company, as they operate in a very shady manner.Thank You,
***************************
Initial Complaint
08/03/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
I was looking into debt consolidation, and when I first spoke with the company they seemed very helpful. Nice, polite etc. then when I started to really do some digging and research about the company and asking questions the representative ************************* became rather irritated and frustrated about me asking questions. Then I was transferred to the manager who then was nice enough, but when I called to basically say I actually did not want to go through with the company, I couldnt get ahold of ANYONE. Now Im stuck with something I dont want to go through with and that is a terrible feeling, Ill be making sure my bank is aware to block this company from taking money. This company is not trustworthy. BEWARE.Business response
08/12/2023
Thank you for bringing this to our attention and we apologized for any inconvenience this has caused. We have reviewed the customer's internal file. Per the client's request, we have cancelled his application.Confirmation was sent to the customer via e-mail the same day. ******************** has helped guide thousands of customers down the path to becoming debt free. If the client would like to reconsider, We're always happy to help.Initial Complaint
06/21/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Received a mailer saying inwas pre-selected for a flexible personal loan. Towards the bottom of the offer says that I could call or go online with my code to see my offer and start the process. So I went online entered the info it requested along with offer code. They it pops up that my application was received and I would get a call in 24hrs. But here's the thing there was no application it was just my name, phone# and email and offer code it wasn't an application.Women calls regarding it, she was very nice, spoke English, however she started asking me all my personal information which I refused to answer over the phone and she was OK with that and asked if she could send the application to my email to finish filling out. I got the email, and there was no application! Just a generic email asking a bunch of questions in which I was to just hit reply and give all this personal information. I told her I did not like the look of the email it was not professional nor what most "valid" lending companies send when it comes to loans and told her not to contact me again regarding this. We hung up. A true lending company doesn't do business like this.Business response
07/10/2023
We appreciate the opportunity to respond to his concerns.
We have conducted a diligent search of our internal records and have found no record of this consumer by the identifiers included in his complaint. (first/last name, address, telephone number, and email address). As a result, we cannot adequately address his concerns. Please note that Priority Plus Financial takes the security of consumers personal information very seriously. Please contact us directly at ******************************* so we can provide an immediate resolution.Initial Complaint
10/29/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I received the mailer & called to ask a few questions. The first & second questions were very similar...Are you all a loan company or do you offer debt modifications? Both times the representative answered and said I would receive a *********** are not offering modifications (which are debt settlements). HE LIED. Once he "spoke" with underwriting, they offered a four (4) year plan to put my money in a savings account to pay my debts directly all while receiving 0% interest. I simply wanted to eliminate some higher interest accounts for a supposed lower account all while protecting the credit utilization. THIS IS NOT IT!!! WHEN PEOPLE ARE ASKING SPECIFIC QUESTIONS, DO NOT WASTE THEIR TIME WITH THE LIES. I COULD CALL MY CREDITORS AND ASK FOR A MODIFICAITON MYSELF IF THAT IS WHAT I WAS LOOKING TO DO.Business response
11/01/2022
The mailer that the prospect received contains the following PRESCREEN & OPT-OUT NOTICE in part: All loans are subject to credit review and approval.By responding to this offer, you are authorizing us to make inquiries and obtain information about you as we deem appropriate for the purpose of evaluating you for the extension of credit.We will be confirming your eligibility. Eligibility for a loan is not guaranteed. If the prospect does not immediately qualify for a loan, other options are provided. Additionally, our Director of Public Relations already reached out to the consumer and answered her concerns for further clarification. We wish her well in the future.
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Contact Information
3200 Park Center Drive 4th Floor
Costa Mesa, CA 92626
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Get a QuoteCustomer Complaints Summary
22 total complaints in the last 3 years.
17 complaints closed in the last 12 months.