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Business Profile

Juicers

Nama

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Juicers.

Complaints

Customer Complaints Summary

  • 10 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/23/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a J2 juicer on March 8, 2023. February 5, 2025 I started having an issue with my juicer not working properly. I immediately contacted support through Namawell to see about getting my issue resolved. After explaining myself twice to two different people in an email chain, I was left hanging and no response for 2 days. On February 7th I received an email asking if I wanted to continue my ticket, if they heard nothing in 2 days they would close my ticket. I responded and heard nothing. By the following week and no response I submitted a claim through their warranty section on February 15th. I got an email on February 17th asking me to submit a video of my juicer motor running so they can determine the problem. I wrote back stating that the motor wasn't the issue, but the metal shaft coming out of the motor. At the top is a hexagon shaped tip that the metal is wearing out. This is not allowing the auger that attaches to it to properly thread and will not allow the juicer to spin. I got no response and on February 19th I reached out again. I got the same type of response and radio silence. Yesterday, February 22nd I got an email saying my ticket was being closed due to lack of a response, but I have several emails with a back and forth response on the 19th and 20th. I have attached email chains with the company over the past month, as well as pictures of the issue with the juicer and a full detailed chain of what happened regarding my communications with Nama. They offer a 15 year warranty and I qualify for this as I am only going on 2 years next month. I'm at the point with the lack of regard to fixing the issue and just receiving a refund so I can purchase a juicer with another company. I do not want to hassle with them anymore if this is how their customer service works

  • Initial Complaint

    Date:01/09/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to formally file a complaint regarding my recent experience with the company, Nama. On November 3, 2024, I purchased juicers from your website, spending a total of $2,558.After deciding to return the items, I followed all the instructions provided by their team, including using the return labels you issued. All the juicers were delivered back to their designated location, and I have tracking information confirming their receipt. Despite this, I have not received my refund.I have reached out to their customer service team multiple times via email to inquire about the status of my refund. Initially, I received responses, but communication has now ceased entirely. This lack of accountability and transparency is highly unprofessional and unacceptable. I request immediate action to resolve this matter by processing my refund in full. Please confirm receipt of this complaint and provide a resolution for me

  • Initial Complaint

    Date:12/17/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased Nama juicer less then a year ago .Worked solid with some little issues ,which was solved.Lately I am experiencing a big issue and juicer is not working .Emailed support and exchanged a few emails.Thwy asked for video of the issue and serial number.Send me some troubleshooting from ******* ,I tried that and recorder video and send them.Not response after that .Called numerous times,went on site and asked for support ,NOTHING ! This is ridiculous that someone who is selling not cheap product have such a bad customer service.I regret every dollar spent on this product.We CUSTOMERS deserve a response,help,service ,answers .

  • Initial Complaint

    Date:10/09/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 21, 2024, I returned the juicer for order ****** and have the receipt as proof. A few days later, I received an email confirming the receipt of the returned item. However, the refund of $440.95 has not been processed yet. It has been four months since I first reported the issue, and I am still seeing charges on my Apple credit card. The company is citing my open case with the bank as the reason for the delay in processing the refund. I kindly request that my refund be processed promptly without any further delay.

  • Initial Complaint

    Date:11/07/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Nama J200 juicer on May 13, 2023. Order #******. On or around Oct.. 23, 2023 it quit working, just froze up. I called and left a message. On Oct. 30, 2023 I emailed the company. On Nov. 2, 2023 I emailed them again and also called. No response at all from the company. It is suppose to be a 48 hour response.

  • Initial Complaint

    Date:10/27/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the NAMA J2 and within a few months, it was not juicing properly. I contacted customer support and let them know. They requested that I send in pictures and videos and then asked what type of fruit I was juicing. I did all of those things. For context, I was juicing oranges, pineapples, watermelon, apples, or spinach. They sent one piece at a time to "fix" the issue and it hasn't performed the way it did when I purchased it since. A couple months after that, the same issue, this time with oranges, the fruit was just rolling around in the chamber, and not producing any juice. AGAIN, I contacted customer service and they took me on the same dog and pony show which I cooperated with AGAIN. The second time, they sent out MORE parts. After that, the juicer was still not performing with the 2nd batch of new parts and I contacted them again. This time **** asked me **** questions, I sent him videos and pictures as requested. I asked for them to swap the entire unit out since I've had so many problems with the device about 4 months into having it. He refused and tried to band-aid it AGAIN with more parts. **** then told me I had to hop on a Zoom call for him to show him the issue, which is insane. If you have to switch out the parts 3x then at that point, it's clearly not the parts, the whole device needs to be replaced. For more than half of the time I've even had the NAMA, it has not been performing the way it did when I first purchased it. I have tons of kitchen appliances all under warranty and this is by far the WORST customer service of all of them. This unit is far to expensive to be functioning improperly after a couple months. Value your customers, address their concerns and replace the entire unit if there are too many problems arising. I would never recommend this device to anyone else. DO NOT BUY IT.

  • Initial Complaint

    Date:08/08/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Namawell J1 Juicer on 8/2/23. I received it on 8/5 and proceeded to make my first juice on 8/7. I contacted the company the same day explaining to them that the machine is defective and producing juice with lots of pulp and that I wanted to return it. Instead of acknowledging the issue , they sent me an email telling me that pulp has health benefits. The entire point of a high priced juicer is that it produces no pulp and extracts as much liquid as possible from the raw veggies and fruit. As a matter of fact, people who use this for juice cleansing require no pulp so as to give the digestive system a rest. They even boldly suggested I use a strainer!! After I responded saying I still wanted to return this junk they responded with a return label and deducted $50 for the return. And cited the reason for the return as it didnt suit me instead of the true nature of the return, which is a defective product. I deserve a full refund. After corresponding with them they said they would be happy to give me the $50 refund but that it would not be confirmed until they receive the item. The return label they sent me shows the $50 deduction. I asked for a new return label showing I was owed the $50 back and got no reply. I have no faith in them actually giving me a full refund. Buyer beware!

  • Initial Complaint

    Date:02/07/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    One of my parts has a fruit piecing in the machine and I cant get it out. *** tried everything and to still no avail. *** asked them numerous times for a replacement and they havent sent me one. They have a warranty for 15 years and I bought it 2 years ago. I just need the new replacement for the machine.

  • Initial Complaint

    Date:06/15/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a J2 juicer from Namawell.com on June 8 2022, and Im getting worse then the run around. There asking me to verify myself after they got my payment in full and the site they asked me to verify myself doesnt work . I went online Namawell and my bank to verify the funds have been taken out and paid and they have. Ive asked for a full refund I no longer want to deal with this company. I think Ive been fair, reasonable and patient and this is not how any Business so treat anyone. Its totally unprofessional and disgusting.

Nama is NOT a BBB Accredited Business.

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