ComplaintsforMint Mobile
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Complaint Details
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Initial Complaint
09/02/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased Mint Mobile's prepaid plans for my partner and myself (both covering unlimited calls/10GB data per month), which were activated on July 24. After one month, the cellular data on my partner's account stopped working, and after countless contacts and their internal "escalations", they could not solve the issue. We ask for a full refund for the two remaining months.Business response
09/09/2021
Hello,
In regards to this concern, we have processed a refund for the customer's order, please allow up to 7 business days for the funds to be credited back to the customer's account.
Thank you,
Mint Mobile
Initial Complaint
09/02/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I have been using Mint Mobile but in the past several months calls and text messages are not coming in or delayed. After attempting to resolve the issue with mint but unable to I had to move carriers. i was told I couldn't get a refund for any unused ******** which is about 10 months.Given the service was poor and inability to resolve the issue I would like to request a refund for the unused time.Business response
09/09/2021
Hello,
In regards to this concern, we have requested a refund for the customer's unused services, please allow up to 10 business days for the refund to processed and funds to be credited back to the customer's account.
Thank you,
Mint Mobile
Initial Complaint
09/01/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Been trying to transfer the # I have had for 26 years. On July 30th Mint mobile tried their first attempt to transfer my # They have filed at least 6 port attempts. I have had them on the phone with my previous carrier several times and CAN NOT get the issue resolve. This has been going on for 5 weeks and my subscribtion with my previous carrier expires in 5 days. Mint will not even let you talk to their port department. Time is very important I need this accomplished ASAP! Thanks so much for your help!Business response
09/15/2021
Hello,
Thank you for reaching out to us today, we are currently looking into this case and will reach out to the customer shortly to update them on the status of their case.
Thank you,
Mint Mobile
Customer response
09/16/2021
Still have not transfered # after 7 weeks.Business response
09/24/2021
Hello,
In regards to this concern we are currently escalating this case to our porting center to resolve this concern and will reach out to the customer shortly to update them on the status of their case.
Thank you,
Mint MobileInitial Complaint
09/01/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
On July 13th I ordered a SIM card through Mint for my daughter. After receiving the card, w e realized their coverage in our area was terrible and asked for a refund. They issued a refund for the card, but a month later charged us $83.17 for a renewal for a service we did not have. I called them twice to request a refund and it was denied. Essentially they just took my money for nothing.Business response
09/09/2021
Hello,
In response to this concern we have looked into this case and according to our records, the customer has made a payment and was not automatically charged.
Thank you,
Mint Mobile
Customer response
09/09/2021
That payment was an automatic payment set up at the time I received the *** card. When I requested a refund for the *** card as it did not work in my area, they refunded the *** card, but did not cancel the automatic payment. As a result I was charged for a network that was not in use. I subsequently asked for a refund of this payment and they have refused. They are in the wrong for charging me for services that I did not use and secondly, rejecting a request for return of payment. That is unethical business practice from Mint Mobile.Business response
09/15/2021
Hello,
In regards to this concern, we have taken a second look at this case and we have requested for a refund for their purchase. Please allow up to 7 business days for the funds to be credited back to your account.
Thank you,
Mint Mobile
Initial Complaint
08/31/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
On July 2nd , 2021 after receiving the sim card from Mint , we realize that our current phone company was not going to unlock our phone. On 7/8/21 we contact Mint and explained our situation and they agreed to refund $99.07 within 15 days. After not receiving the credit for over a month, I called them to see what going on. They stated that my bank had "blocked" the credit to my account. I called the bank and they did indicate that they had done so and was going to allow Mint to resend the credit. I then contacted Mint and was told that they were going to process the credit again. Another 3-4 weeks and no credit. It's now 8/18/21. This time I contacted the bank and Mint and had a 3 way call with them. The bank authorized Mint to re-send the funds. Mint agreed. Today is 8/31/21 and still no credit to my account. I called Mint this morning and now they tell me that I need to dispute with my bank and that I have exceeded the 7 day return policy. I'm requesting a check IMMEDIATELY!Business response
09/07/2021
Hello,
Thank you for reaching out to us, we have looked into this request and have attempted to refund the customer, however the account is not allow us to process a refund back to the original card. We recommend that the customer reach out to their bank to verify if the account is open and there is nothing preventing the refund from being processed.
Thank you,
Mint Mobile
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Customer Complaints Summary
2,600 total complaints in the last 3 years.
956 complaints closed in the last 12 months.