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Business Profile

Souvenirs

Pure Diffuser Co.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Souvenirs.

Complaints

Customer Complaints Summary

  • 19 total complaints in the last 3 years.
  • 10 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/06/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a product where on the sellers website they state 100% satisfaction guaranteed. However their refund policy states otherwise. When I attempted to get a full refund they informed me, based on their refund policy, any open item cannot be returned and a partial refund is available. Furthermore they tried to keep more of my refund by offering me a smaller amount but I can keep the unwanted products. I declined keeping any unopened items I still had. **** tracking shows the returned items were received on 2/10/25, but no refund has been issued.

  • Initial Complaint

    Date:02/23/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They fraudulently promote their products to be delivers in 5-8 days but actually its 2 weeks. So the product won't reach my address in time and need to b3 reroute to my new address or refund all my money back..

  • Initial Complaint

    Date:02/14/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order never came. Still says shipping but when I reached out they said the order was lost and would send me the order again but I needed to give them my info again. I refused asked for my money back. No response. I have since gotten my bank card hacked several times and had to shut it off and order a new one.

  • Initial Complaint

    Date:09/14/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered at complete set of pure to quite smoking. The set is 80$ plus shipping. My order stated it was delivered on 8/25/24 but I was home and no delivered items. I reached out to the company and got a generated response, they would reach out in 2 days. Since I have sent 7 contact requests receiving the same generated reply. I have yet to have someone reach out in regards to my order. It is now 9/14/24. I appreciate any help in the matter.

  • Initial Complaint

    Date:09/13/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased on September 3rd 2024. Purchased complete set 6pk diffuser for ***** was charged additional 2.99 priority shipping. Shipping never was changed from standard have emails for proof from shipping. This product states it helps with ******** it does nothing it's just flavored diffusers that offers absolutely nothing. The contact support proves this company is scam no response ever! Not even about the shipping mistake. I want a refund on this product. Social media should know about this company and it's no contact with any of their customers.

  • Initial Complaint

    Date:09/08/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a product from them on August 21, 2024. Their website claims that they ship within 2 to 5 days. I never received a tracking number, but I have proof on my credit card statement that I paid for their product. I have reached out to Customer email several times with no response and the last email I sent was that I was going to report them. Its not a lot of money, but its still the principle of the thing. I would Like my money back or receive the product. Preferably at this point, I would rather just have my money back.

  • Initial Complaint

    Date:09/06/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have constantly seen false information and false advertisement from this pure diffuser company, They have also lied About other companies products "Vapes" And they show lungs of a smoker from cigarettes and tar and tobacco And claim that it is from vape which it is not. Scientifically proven. Pure puff Diffuser's have the exact same ingredients inside them as vape, PG and VG, They just switch ******** to melatonin and other stuff but still keep the liquid. They have Sexual activities on their ads, Literally squirting white s**** all over vapes and other products. Which is very disgusting and it's marked so children can see it. This company puts out fake coupons and fake promotions. And then charge you a different amount then what it is supposed to be. It is full of sexual activities, Fraudulent scams, Dark tactics, In literally blatantly violate laws in multiple ******. They have removed their phone number, Also their address is incorrect, It goes to a automotive repair service place. So these people don't have any phone number or address and just selling these random products that can be containing poison at any other stuff because they have no quality control. This is not safe.

  • Initial Complaint

    Date:08/20/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The diffusers give me such a headache it made me sick. I have the company 1 week to respond, without a response.Used one of the 6 vapes I bought, looking for a return on the unopened ones.

  • Initial Complaint

    Date:06/24/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The AD on instagram said I can get 15% cashback, which is the major reason why I even clicked on it in the first place, but when I made the purchase, there was no 15% cashback. I've sent inquiry/complaint emails a few times but no response so far. The first complain was sent about 4 days ago.I want full refund.

  • Initial Complaint

    Date:05/12/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased May 4,2024. Was excited to receive complete starter set at $80 plus tax. Received package May 12, 2024. Immediately knew there was something wrong when I saw the thin seemingly empty bubble mailer in my mail box. When I opened the package it contained a super thin useless piece of plastic nothing else! The company tried to blame a post office mix up which was a clear lie! After emails back and forth they finally said they would issue a refund but it would be 10 days. So hopefully I will be refunded but must wait and see. This company is clearly a SCAM as that is the only explanation for sending literally nothing and taking $85 of my money!

Pure Diffuser Co. is NOT a BBB Accredited Business.

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