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Find a Location

Realpage Utility Management Inc has 9 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Realpage Utility Management Inc

      535 Anton Blvd #1100 Costa Mesa, CA 92626-9661

    • Realpage Utility Management Inc

      800 Brazos St Ste 500 Austin, TX 78701-2594

    • Realpage Utility Management Inc

      22 Executive Park Ste 200 Irvine, CA 92614-2704

    • Realpage Utility Management Inc

      5901 Benjamin Center Dr Ste 110 Tampa, FL 33634-5241

    • Realpage Utility Management Inc

      PO BOX 553178 Detroit, MI 48255

    Business ProfileforRealpage Utility Management Inc

    Utility Water Company
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.17/5stars

    Average of 23 Customer Reviews

    Customer Complaints

    28 complaints closed in last 3 years

    7 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This company offers billing services for water utility and energy management solutions. 

    Business Details

    This is a multi-location business.

    Find a Location

    Realpage Utility Management Inc has 9 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Realpage Utility Management Inc

        535 Anton Blvd #1100 Costa Mesa, CA 92626-9661

      • Realpage Utility Management Inc

        800 Brazos St Ste 500 Austin, TX 78701-2594

      • Realpage Utility Management Inc

        22 Executive Park Ste 200 Irvine, CA 92614-2704

      • Realpage Utility Management Inc

        5901 Benjamin Center Dr Ste 110 Tampa, FL 33634-5241

      • Realpage Utility Management Inc

        PO BOX 553178 Detroit, MI 48255

      Headquarters
      535 Anton Blvd #1100, Costa Mesa, CA 92626-9661
      Years in Business:
      26
      Business Started:
      12/12/1997
      Business Incorporated:
      12/12/1997
      Type of Entity:
      Corporation
      Alternate Business Name
      • National Water and Power Services
      • N W P
      • National Water & Power
      Business Management
      • Mr. Ron Reed, CEO
      • Ms. Chinenye Kanu, Legal Department
      Contact Information

      Principal

      • Mr. Ron Reed, CEO

      Customer Contact

      • Ms. Chinenye Kanu, Legal Department
      Additional Contact Information

      Fax Numbers

      • (949) 253-2535
        Primary Fax

      Phone Numbers

      Email Addresses

      Customer Complaints

      28 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      06/07/2024

      Complaint Type:
      Billing Issues
      Status:
      Answered
      This issue has been going on for several months. Each month they tack on another $9.50 late fee for something that has always been paid early. I make my utility payment 2 weeks in advance because this company seems to hold my payment and posts it when it's past the due date. It appears to be in retaliation because I pay by check, and not by their convenience fee option. I have sent letters to address this issue but the letters keep getting returned to me as "undeliverable as addressed." I sent emails to their customer ********************** mailbox but never got a response. RealPage and Realpage Utilities Management are the same company, however one gets payments and the other correspondence. If someone sends a letter with no check but utilities management is on the address... they send it back not bothering to verify it's not a payment. I contacted my complex management and they instructed me to contact the third-party utility company and have them contact the complex management office for permission to remove these fees. I was instructed by a person with legal knowledge not to call but to write or email as I may need to document this situation. The late fees now total $38. I want these fees removed and I want the harassment to stop.
      Read More

      Customer Reviews

      23 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Peter H

      1 star

      05/25/2024

      I'm not sure if they know what they're doing. Because I don't I know what they're doing. I used to live in an apartment complex, H2 Flats in ***********, ** where they used RealPage Utility Management to handle their ******** for gas, sewer, trash and water. I moved out of the apartment in April but due to the apartment's notice for ending lease, I was on paper in the apartment until end of May. Today, 5/25/24 I got a bill stating that I owe money for usage from April2024, mind you I've moved out already, so I'm a little confused how they calculated that fee? Did my ghost go there and used their water and gas? for the longest time, I never understood how/where was the gas even used to be charged to us (tenants)? We have nothing there that uses gas. Most of all, I wasn't even there. Well, when I moved out, I was expecting my deposit back and my deposit check from the H2 was $62.28 short. Which is what this bill was. Thermostat was regulated by the complex. We didn't have individual water meters in our units, so we can't check the meters against their statements. Trash and sewer, well it's trash and sewer but how was I being charged for it if they didn't live there? Sometimes I think that H2 and RUM *** is ripping us off. STAY AWAY FROM THESE TWO ORGIANIZATION. You'll lose money for sure and brain cells dealing with them. On their website, it has the button to click to contact customer ********************** but they've disabled it for a long time. I can't contact their customer ********************** nor, get a hold of a person to discuss this issue.

      Local BBB

      Better Business Bureau Serving the Pacific Southwest

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