Business ProfileforAquaKleen

On 1/16/24 a pipe in my garage burst. it came from my Aqua Kleen connection so I called Aqua Kleen customer **********************. They did not answer and I left a voice mail. They never called me back that day. There is a 3 hour difference between California and ******* so I had to call a plumber who came emergency and put in a top pipe and charged me $400.00. He said it could be how the Aqua Kleen pipe was installed. Should have been stronger. That the bottom one needed to be fixed also because it would burst eventually. I did not have more money at the time, so when I did I hired another plumber to come by and look it. He reviewed and said he would check with other plumbers.He finally got back to me. During this time Aqua Kleen called for filter service, no mention of my customer ********************** call and since I did not have all the evidence it was how they installed system I did not mention it. When i had the evidence I contacted them on Feb 12 and spoke to customer **********************. I believe her name was ****** #FL2934 I believe. She was very rude to me. Said since I did the repairs on my own they were not responsible. I told her I called them and they did not answer nor call back and even a previous Aqua Kleen employee who had come before who informed me he no longer worked with Aqua Kleen. She confirmed they did not have an emergency contact number. I told her they give pressure to sell the product but horrible on customer **********************, how can she speak to me like that when I was a customer and my garage flooded. She then asked for a copy of the $400 receipt, and that they would fix the bottom pipe but were not responsible for top pipe. I sent her a copy of the $400 receipt, screen shot of my calls to them and previous Aqua Kleen employee I had, the business card of the second plumber that came, and pictures of the pipe before and after. Also of my walls and shelves. My garage has humidity. The walls now have milder and new shelves bought at ********** and installed ruined. I had to buy a de-humudifier unit at ********** and mold and mildew eliminator that cost $351.00. That same day she never called me back but an Aqua Kleen plumber showed up and put in a new bottom pipe. While here the supervisor called me back *************************** and said they would send me a check for $400.00 that I have not received yet, but not a claim. At this point I want not only my $400 and $351 reimbursed but to have a claim filed because my home owners insurance has a deductible of $2500 while i tried filing a claim, and since it is not my fault I should not be held responsible nor file a homeowners claim. My walls need to be painted now, and the rest of mildew removed. I have to throw out more things from the garage and already threw out things. The garage smells like humidity and the smell is coming in to the rest of the house. I really want resolution regarding this.