ComplaintsforEVOO Products Company, LLC

• Initial Complaint

  08/15/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have requested a repair to my laptop. After so many attempts they just told me they cannot help because it seems the unit was damaged intentionally, which it was not true at any point. I am a business woman and I did not use the electronic to play. This is what I was told: ***** ******** (******* Support) Nov 24, 2021, 13:55 PST Hello ****, Thank you for contacting EVOO support. Sorry for the delayed response, After reviewing the Laptop Screen Picture, it looks like there a Physical damage on the Screen that has caused the issue. Unfortunately Physical damage is not covered under Warranty. However we can check and help you with the Paid Service option for the repair, incase you are interested. Please refer to this case # ***** if you wish to speak with us again. Also please feel free to respond to this email. Thank you for choosing EVOO have a great day. Regards, ***** ******** Sorry for the delayed response, After reviewing the Laptop Screen Picture, it looks like there a Physical damage on the Screen that has caused the issue. My laptop was under ************* just didn't want to fix it.

  Business response

  08/29/2022

  Business Response /* (1000, 5, 2022/08/16) */ We reached out to the customer on 8/18/2022 with the RMA information and a ***** prepaid label to be processed for warranty.

• Initial Complaint

  07/29/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a evoo computer on 5/14/2020, the computer stopped working they asked that I returned the computer for repair the computer was returned to the company on 10/15/2020 I later spoke with staff there that confirmed that the computer was deemed unrepairable, they were supposed to refund my money or replace the computer, I have not received neither, I have contacted this company numerous of times concerning my refund or replacement computer, a lot of time it went by and no resolution was being made so I contacted the corporate office after contacting the corporate office I received a call and I received another email stating that I would be receiving a new computer they even gave me a order number of G W TC **** 2 bl and a case number of XXXXX this was in April of 2022 I still have not received a computer nor a refund.

  Business response

  08/19/2022

  Business Response /* (1000, 5, 2022/08/04) */ We reached out to the customer on 8/4/2022 letting them know that the brand new device *********** will be sent out tomorrow with 2-day shipping.

• Initial Complaint

  07/13/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased the Evoo thx laptop last year. While still under warranty I filed a complaint with no response from Evoo. The laptop screen is not working. I am 63 years old and need this laptop for online health care appointments.

  Business response

  08/02/2022

  Business Response /* (1000, 5, 2022/07/14) */ We reached out to the customer on ********* and went through some troubleshoots but no luck. We sent the customer the *** information. Consumer Response /* (3000, 7, 2022/07/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) No one sent me a RMA. So I reject this company response and will have to re file a complaint again as usual. Business Response /* (4000, 9, 2022/07/21) */ Just spoke to the customer and she reports that she never received the email regarding RMA. I let her know that a support agent will resend it to her.

• Initial Complaint

  05/23/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased an EVOO laptop through Walmart on August 24, 2021. A month ago, my screen became physically damaged, making the laptop (and the screen) inoperable. After attempting to reach EVOO support multiple times via their website and email regarding a screen replacement (on my own dime), I finally got an answer: we cannot replace your screen, purchase a new laptop. Unsatisfied with this answer, I responded to EVOO support, inquiring about sourcing a screen from them, with no response. Being a college student, I would like to continue using this device. A $600 paperweight is less than ideal for someone on a tight budget.

  Business response

  06/08/2022

  Business Response /* (1000, 5, 2022/05/26) */ We reached out to the customer on 5/26/2022 via Email letting them know we have the screen available for purchase. Once the check is received for the Out of warranty Screen the part will be sent out to them.

• Initial Complaint

  05/21/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a computer on Dec.13th 2020 from *******. A little over a year later, the computer has gone into a screen that I am not able to get out off that screen. I called ******* and their policy is 30days no questions. EVOO is one year. However, there are a whole pile of individuals who are having the same issue as I am and the warranty from Evoo is one year. I think with the amount of persons having very similar issues that a class action lawsuit should be started to make these companies stand behind their products. Look online and see how many individuals are having the same issue as I am. Basically they told me I was out of luck and find a local repair man. I am not done with ******* either. They are selling a product that is known to fail. Very similar to the case with ** and their faulty compressors in the refrigerators. FYI I am going to call the BBB on Monday to see just what course of action I can take. Please let this company know that I am not happy and will be seeking reimbursement or see if a class action lawsuit can be started.

  Business response

  06/16/2022

  Business Response /* (1000, 5, 2022/05/23) */ We reached out to the customer on ********* via Email letting them know we will have them processed through warranty. Consumer Response /* (-5, 7, 2022/05/23) */ Dear*********** Thank you for your assistance thus far in this matter. I did receive information that they will repair it at their expense, however, I do not want to tell you everything is OK until I receive a repaired or replaced computer. Many thanks, *******

• Initial Complaint

  05/18/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a **** ****** march ******* For ******* I can't get in touch with ***** at the ************* I'm missing out on money.ive been calling X-XXX-XXX-XXXX For 2 day they have no working email or anything office out start at *** it is now **** I've been calling since this morning this is **********

  Business response

  05/18/2022

  Business Response /* (1000, 5, 2022/05/18) */ We reached out to the customer on 5/18/2022 and requested the information to be processed for the warranty. Consumer Response /* (2000, 7, 2022/05/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) I'm waiting on the resolution from the warranty company Consumer Response /* (3000, 11, 2022/05/31) */ It's been since May 18th I haven't heard anything else I sent in all the information they needed and haven't received a solution yet how long does it take? Business Response /* (4000, 13, 2022/06/01) */ We reached out to the customer on 6/1/2022 Via Email letting them know they are being processed for warranty with the RMA information provided Consumer Response /* (4200, 15, 2022/06/02) */ I receive a call I have to spend my money to ship this off they told me my warranty was expired but they will help and it will take another 2-3 weeks I don't want them to try and fix it I want it replaced it has electrical problems and won't turn on. All they are going to do is fix it so it will tear up again and then there's nothing they can do because my warranty is up I'm Missing work because of this. I will never buy an Evoo brand computer ever again. I've been without a computer since 5/18 Why do I have to pay for shipping when I already paid $332 and it lasted not even a good year

• Initial Complaint

  04/20/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Bought 5 laptops and have had battery issues with them. Contacted support and they have since stopped replying and I have no other recourse of action than to file a complaint in an attempt to get the laptops either replaced or get replacement batteries. I've included my email exchange with EVOO support team and the receipts that they requested. Thank you.

  Business response

  06/23/2022

  Business Response /* (1000, 8, 2022/05/05) */ We reached out to the customer on 4/20/2022 Via Email providing them with the RMA number and warranty process. Consumer Response /* (3000, 14, 2022/05/17) */ After careful consideration, we have decided that sending in the laptops to EVOO for repair will be a waste as they state that they aren't responsible for lost/missing/damaged laptops which is more than likely to happen if we were to send them in. Those warnings alone are more than enough reason to never do business with them again. Business Response /* (4000, 16, 2022/05/19) */ We reached out to the customer on ********* via Email letting them know we will replace their device with a brand new model *********. We are waiting for the customer's reply.

• Initial Complaint

  04/15/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased an EVOO laptop May 2021. from *** by June 2021 I contacted them and they advised to contact for warranty Less than a year later, the screen will not turn on. I was directed to **** to file a complaint. I have called numerous time but after long wait the call disconnects. sent 2 emails (which bounced back) and left a voice message but I still haven't gotten a response. Both email and contact number were provided in my **** Limited ******** ******** and the **** website. The email address that was provided in NOT valid and the phone number that was provided does not seem valid and does not announce the company name in the voice greeting. I need this issue resolved as soon as possible. XXXXXXXXXX **** ****** ***** ******* *** *** **** Storage ****** with ******** Bag **** ****** ***** ******* *** *** **** Storage ****** with ******** Bag ITEM XXX-XXX

  Business response

  07/06/2022

  Business Response /* (1000, 5, 2022/04/19) */ We reached out to the customer on 4/19/2022 but no answer. An email was sent to assist the customer with the warranty.

• Initial Complaint

  03/23/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased an EVOO laptop June 15th 2021. Less than a year later, the screen will not turn on. I was directed to EVOO to file a complaint. I have sent 2 emails (which bounced back) and left a voice message but I still haven't gotten a response. Both email and contact number were provided in my EVOO Limited Warranty handbook and the EVOO website. The email address that was provided in NOT valid and the phone number that was provided does not seem valid and does not announce the company name in the voice greeting. I need this issue resolved as soon as possible.

  Business response

  04/14/2022

  Business Response /* (1000, 5, 2022/03/24) */ We reached out to the customer on 3/23/2022 Via Email providing them with a FedEx Prepaid label to be processed for warranty.

• Initial Complaint

  03/03/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Purchased an EVOO laptop for my kid last year June 2021. The touch pad barely works and glitches/jumps and clicks things without even touching it. Connected a mouse and had the same outcome. Made sure it had all the necessary software and driver updates available on the computer and still no resolution. Tried finding a contact number for the manufacturer and havent had any luck with ******************** getting a response from an ********** I need assistance with either fixing or ********* this ****** *****

  Business response

  03/08/2022

  Business Response /* (1000, 5, 2022/03/03) */ We reached out to the customer on 3/3/2022 requesting information to be processed through warranty. Consumer Response /* (3000, 7, 2022/03/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did receive an email. Although, I have since forwarded all of the requested information and have not yet received confirmation of receipt of documentation nor steps to move forward with the warranty process yet. Business Response /* (4000, 9, 2022/03/07) */ We reached out to the customer on 3/7/2022 and provided them with a ***** prepaid label to be processed through warranty. The customer confirmed received. Consumer Response /* (2000, 11, 2022/03/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) I did receive a pre paid shipping label to send the computer off. I appreciate the timeliness and concern taken to resolve this issue following this complaint.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩