ComplaintsforDaniel's Jewelers

• Initial Complaint

  07/18/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have reached out several times to this company to get this discrepancy corrected and they are still claiming fraudulent information on my credit report. They have accused me of an account that I am not aware of and for several years this issue has prevented me from moving forward to get credit with other companies. To make matters even worse it's considered a charge off on my credit report, a charge off is considered a certificate of indebtedness; therefore calling it income and that is not reportable and must be removed. They have been reporting to all three of the bureaus and opting out and or reaching a solution has not been an option with this company. They have been using my information, and I'm reaching out for a solution so that this can finally be resolved. Also I need to be compensated for my pain and suffering with this company. I'm requesting the balance that they say is due be issued to me $3,382 sent to my address for all of the financial strain they have not just put on me but young family as well.

  Business response

  07/18/2024

  We take all matters relating to Identity theft very seriously. Management establishes controls and procedures designed to prevent the likelihood of fraud. Part of this control is to receive, investigate, report, and take action with respect to suspected or voiced concerns of fraud. To begin the fraud claim, we will send the consumer a fraud packet to the email address listed on this notification. The packet will include paperwork that the customer must complete and sign in accordance with federal requirements.
  The consumer may also contact our offices and speak to *****, who handles fraud claims at ************

• Initial Complaint

  07/02/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  account was paid off June 12, 2024 they have my transunion credit report reporting balance $680 and the balance is $0 they have my Equilfax reporting $493 and balance is $0

  Business response

  07/03/2024

  We`ve taken action by sending an update of **************** payment history and current balance to the three credit reporting agencies. The update may take up to 30 days to appear on **************** credit tradeline.
  

• Initial Complaint

  06/27/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I, *******************, a consumer, am notifying you that I dispute this alleged debt pursuant to 15 USC 1692g. I REQUEST THAT YOU PROVIDE TO ME VERIFICATION OF THIS ALLEGED DEBT. VERIFICATION CONSISTS OF A FORMAL DECLARATION WHERE YOU SWEAR TO THE TRUTHS OF THE STATEMENTS OF THE ***** OF THE MATTER, HAVE FIRST-HAND KNOWLEDGE AND MUST BE NOTARIZED.Since this debt is disputed pursuant to the Fair Debt Collection Practices Act you are required to cease all collection of this alleged debt which includes reporting to my consumer report with EXPERIAN, TRANSUNION, AND EQUIFAX I hereby inform you that you do not have my consent to communicate with me through any medium. Furthermore, I DID NOT consent to you having my personal and private information. This constitutes aggravated identity theft also DID NOT consent to you reporting information in my name to the consumer reporting agencies.

  Business response

  07/03/2024

  Notice: Please be advised this communication is for informational purposes only and is not an attempt to collect a debt. 
  We processed ************ request to opt-out of sharing personal information.
  We understand that she may have concerns regarding her credit report. We want to reassure ********** that we follow credit reporting rules that are consistent with FCRA requirements.
  If, after reviewing her credit report, she believes there may be inaccuracies or discrepancies with the information we reported, we encourage her to file a dispute directly with the credit bureau in question. The three major credit reporting bureaus in the ************* are:
  Equifax: ************************
  Experian: *************************
  TransUnion: ***************************
  In addition, we will send a fraud packet to ********** if she believes the account was opened without her knowledge. This packet includes forms that are to be completed and signed by ********** in compliance with federal guidelines.
  ********** may also contact our offices and speak to *****, who handles fraud claims at ************

• Initial Complaint

  06/24/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am not liable for this debt with DANIELS JEWELERS, I do not have a contract with DANIELS JEWELERS, they did not provide me with the original contract as I requested.

  Business response

  06/24/2024

  Our records shows that the consumer has filed a dispute with the credit bureaus.
  
  We have mailed out a fraud packet the address listed on the dispute that is required for initiating a fraud claim.

• Initial Complaint

  06/18/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I am not liable for paying the available balance to ****** jewelers due to there was no contract for them to uprise or to pay them and get charged a ridiculous amount

  Business response

  06/24/2024

  While we acknowledge ************** concerns, we would like to reassure him that we adhered to our inhouse financing application guidelines.
  
  The information we report is required to be complete and accurate. ************ has the option to dispute any inaccurate information we may have reported by contacting us, the credit reporting agency, or both.
  
  To send to us, provide detailed information that explains what ************ believes to be incorrect and why, along with any pertinent documents that support his claims. This could include receipts for debit, checks, or cash, as well as copies of his credit report that details the information he is disputing.
  
  Send the information to:
  C/O Customer Accounts
  **********************/*********************************************
  P.O.Box 3750
  *********************
  
  *********** can also provide the information directly to the credit reporting agencies by calling them at the numbers listed below:
  
  Equifax: **************
  Experian: **************
  TransUnion: **************

• Initial Complaint

  06/18/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Subject: Unauthorized Credit Inquiry Complaint Dear ***/*****,I am writing to file a formal complaint concerning an unauthorized credit inquiry that has been reported on my credit report. This inquiry was made by Daniels Jewelry, listed as "Daniels Jewelry" under the category of Jewelers, on August 21, 2023. I did not authorize this inquiry, and I am concerned about its potential impact on my credit score and the possibility of identity theft.Details of the Unauthorized Inquiry:Company Name: Daniels Jewelry Category: Jewelers Date of Inquiry: August 21, 2023 Nature of Inquiry: Unauthorized credit check Impact of Inquiry:This unauthorized inquiry has not only impacted my credit score negatively but has also raised concerns about the security of my personal financial information. I am unaware of any legitimate reason for this company to access my credit report, and I suspect it might be a case of mistaken identity or unauthorized access.Actions Requested:Removal of the Unauthorized Inquiry: I request the immediate removal of this unauthorized inquiry from my credit report to prevent any further damage to my credit score.Investigation: I urge an investigation into how and why this unauthorized credit check occurred without my consent.Attached Documents:Please find attached copies of:The credit report section showing the unauthorized inquiry.Any correspondence with Daniels Jewelry, if applicable.A copy of my identity verification (redacted for sensitive information).I have also sent a copy of this complaint to Daniels Jewelry and expect their prompt response to clarify and rectify this situation. I trust that the BBB will assist in resolving this issue effectively and ensure that such incidents do not recur.Thank you for your attention to this urgent matter. I am willing to provide further details as required and look forward to your swift action.

  Business response

  06/26/2024

  The issue has been resolved to the satisfaction of both parties.

• Initial Complaint

  06/11/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased two gold bracelets-one in November 2023 and the other in December 2023. Both bracelets were very cheaply made and very expensive at the same time. They are both currently broken due to the quality of the jewelry, and it has barely been six months I have had the jewelry.

  Business response

  06/18/2024

  We are pleased our customer service team is working with *****************, to resolve the issue to the satisfaction of both parties.

• Initial Complaint

  05/13/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am a victim of identity theft. I've noticed unauthorized transactions and suspicious activities linked to my identity. I've filed a police report, but I need assistance in resolving this issue. I hope to recover my financial losses, clear my name, and request your help in removing this account from my credit report. Please help me in this matter. S M C/DANIELS JEWELERS ,OPEN DATE: Jul 01, 2020.ACCOUNT NUMBER:850218XXXXX.

  Business response

  05/13/2024

  We received the necessary documentation to begin our fraud investigation.
  
  The consumer will be notified of the results once we have completed our investigation.

• Initial Complaint

  05/06/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am writing to formally dispute inaccurate information contained in my credit report, specifically concerning late payments erroneously reported on an account that has been paid in full. Pursuant to the Fair Credit Reporting Act (****), I am exercising my right to request an investigation into these inaccuracies.Upon reviewing my credit report, dated May 3, 2024, I discovered late payment notations associated with the following account:Creditor Name: S M C/DANIELS JEWELERS Account Number: *********** Date Opened: Nov 12, 2018 Date Closed: July, 2020 I wish to emphasize that I have never been late on payments for this account. Furthermore, the account in question has been paid in full, and there is no outstanding balance or ongoing financial obligation associated with it.As outlined in the ***** I hereby request a comprehensive investigation into the accuracy of the late payment notations on this account. This investigation should include, but is not limited to:Verification of the accuracy of the reported late payments with the creditor.Examination of any documentation provided by the creditor to substantiate the late payment claims.Confirmation of compliance with all relevant **** guidelines and reporting standards in relation to the reporting of late payments on accounts that have been paid in full.I assert that the inaccurate reporting of late payments on a fully paid account is damaging to my creditworthiness and financial reputation. Therefore, it is imperative that this matter be resolved promptly and accurately.I request that you investigate this matter thoroughly and, if the late payment notations are found to be erroneous, I ask that you remove them from my credit report accordingly. Additionally, I request a revised copy of my credit report reflecting these corrections.Thank you for your attention to this matter. I anticipate a timely resolution in accordance with the **** guidelines.Sincerely,**********************************

  Business response

  05/06/2024

  The information we report is required to be complete and accurate. ********************** has the option to dispute any inaccurate information reported by contacting us, the credit reporting agency, or both.
  

  To send to us, provide detailed information that explains what ********************** believes to be incorrect and why, along with any pertinent documents that support his claims. This could include receipts for debit,checks, or cash, as well as copies of his credit report that details the information he is disputing.
  
  Send the information to:
  C/O Customer Accounts
  **********************/*********************************************
  P.O. Box 3750
  *********************
  
  Mr. Sherrills can also provide the information directly to the credit reporting agencies by calling them at the numbers listed below:
  
  Equifax: **************
  Experian: **************
  TransUnion: **************

• Initial Complaint

  04/26/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased from Daniel's Jewelers at ************************ **************************************************************** a diamond and sterling silver bracelet this bracelet is not sterling silver as. it shows in the pictures I have sent you it is peeling real gold or real silver does not peel when I try to get a refund for this merchandise they refuse to give me a refund and stated that I could make an exchange but I'm not happy with products that they sell or the quality of the products and so I had asked them since I'm paying for a lifetime warranty can we just replace it when they refuse to give me a refund and they said yes and when she wrote up the ticket it still said exchange now my problem with the exchanges that they said that if I change it then sale will be final there's nothing I can do about it so if the product is of low quality once again then there's nothing I can do I'm asking the Better Business Bureau to help me resolve this issue Daniel's Jewelers is selling jewelry at a high price that is not real when I refuse to accept the ticket because they not put on it replaced instead of Exchange the manager told me that she would no longer work with me and that if I don't leave the store they were calling Security on me please help me in getting a refund on this item as per it's within 30 days of the purchase and also the store is actively engaging and deceptive business tactics to their customers I also inform them that I wanted to refund my item and to close my account with them and they are refusing

  Business response

  05/01/2024

  April 28th Mrs. **** visited our store, a  few options have been provided, we are waiting for her to make a decision, she is can contact store manager with her decision.

  Customer response

  05/02/2024

   
  Complaint: 21628414
  
  I am rejecting this response because:I had spoke to assistant manager ****** and notified her I would come down in a day or so to return the bracelet for a refund when I arrived at the store the store manager said that ****** no longer works at the store and try to pressure me into exchanging the bracelet for another when I was adamant that I wanted a refund she told me that I would have to wait for corporate to tell me how much my refund was for minus the interest fees I paid $300 in total and she stated that I would only get about $209 back. Personally I would prefer not to deal with the current store manager because of her rudeness
  
  Sincerely,
  
  *****************

  Business response

  05/06/2024

  The issue has been resolved to the satisfaction of both parties.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩