ComplaintsforDaniel's Jewelers
Jewelry Stores
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Complaint Details
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Initial Complaint
12/30/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I purchased some jewelry, and when financing became available associated assure us that there would not be any interested charge on the account. As of now they have charge interested every month and then they said I had been paying late. I call **************** and they said they could not do anything.Business response
02/01/2022
Business Response /* (1000, 5, 2022/01/18) */ Our records indicate that **. ******* accepted ******* ******** financing terms and conditions upon purchase. We encourage **. ******* to reach out to Supervisor ******** telephone ************ for further assistance.Initial Complaint
12/20/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
After purchasing a ring for my wife, I was relocated for work and fell into financial ********* Once I was able to continue making payments I called in and spoke to an associate to arrange payments. I was informed at this time that I could continue making payments online through their website, which I did. However I was not informed that my account had already been sold to a third party collection agency *********** systems inc), nor was my payments submitted to ******* being transferred to the third party collection agency. Today (after making on time payments to ******* for the last 5 months), was told by our under writer that he could not approve our home loan based on late payments on the ******* account!! Trying to track down the issue I was met with ********** ******** and ************* ********* from both ********** I have the bank ********** ********** my ******** and yet to receive notification from ********** systems of any transfer of account or billing through them. How am I being ******** ******* (outside of the reported late payments) when I've meet the payment arrangement agreement since?Business response
01/19/2022
Business Response /* (1000, 5, 2021/12/30) */ The issue has been resolved to the satisfaction of both parties.Initial Complaint
12/01/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
On November 24th 2021 I purchased a 14 karat diamond ring for $*********, from Daniel Jewelers at the ******* ***** Mall. I was being assisted by salesperson ******** She helped me pick out the ring and was very helpful. My complaint is that I was misinformed of the return policy. When I asked if I could return the ring I was told that I had 30days and I could return it at any ******* ********* I felt comfortable with this because I also read online the same policy. While at the register my credit card company froze my account due to the large purchase amount. I then called my Credit Company and they told me that I would have to call back the next day to security precautions. I then began to use my debit and other credit cards to be able to make the purchase. This was a lengthy process and I was eager to hurry up and complete the transaction. When ******* asked me to initial the receipt she did not inform me that I was initialing that understood there was no refunds. I overlooked reading the this all the way through and only saw 30 days just like I was previously told and read online. On the receipt it says " Unless noted above, ******'s is pleased to offer a 10 day money back and 30 day exchange privilege". This is very misleading and deceptive to the buyer. Due to unfortunate circumstances I was unable to gift the ring. So on November 26th, I went to Daniels jeweler in ********** ** and tried to return the ring. They told me they could not because it was not refundable and I would need to return in where I bought it. I drove to Ontario and I tried to stop the ******* on her way out and she informed she was off and the ******* could assist me. ******* told me her ******* said that they could only do an exchange because I initialed the no refund statement. I expressed my frustration with her and she said sorry there's nothing she could do but give me an item of equal or greater value. All I want is a refund. I feel like I was scammed by this store.Business response
01/04/2022
Business Response /* (1000, 5, 2021/12/10) */ Mr. ***** purchased an item that was considered a ******* ****** and marked as such on the sales receipt. Mr. ***** acknowledged and accepted the terms of our Refund and Exchange Policy by initialing the sales receipt in which clearly specifies exceptions as to why we cannot honor a refund request. If Mr. ***** would like to exchange the ring, he can visit the store, and ask for store ******* ******. The phone number to the store is: (XXX) XXX-XXXX. Consumer Response /* (3000, 7, 2021/12/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) I received the call from the ** of ******* ******* in which was completely useless. All she did was repeat the same excuse I received at the store. I am extremely ************ with the service I received and believe that this a complete ***** They have you sign something ************** that is not clear and *********** I was ******** told one thing and then told my ******** ***** that I could not return the item. Even when it clearly states online that if for any reason you are ************ with the item you can you return it for a refund. I am ********** this matter with my attorney and will also file a complaint with the attorney ******** office if the this matte is not resolved. My only hope is that others do not fall into this trap and scam system that is being run here. Business Response /* (4000, 9, 2021/12/22) */ The issue has been resolved to the satisfaction of both parties.Initial Complaint
12/01/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Unauthorized hard credit inquiry by employee after I left store.Business response
12/21/2021
Business Response /* (1000, 5, 2021/12/10) */ The issue has been resolved to the satisfaction of both parties.Initial Complaint
11/25/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
I paid around $**** dollars for a trio wedding set . My wifes ring fell apart a few days after I bought it . Daniels jewelers did not want to deal with the situation, I then made a report to BBB, and Daniels called and said come in and pick out something else . Feeling uncomfortable and rushed my wife picked out a similar trio set but only traded her band and broken ring straight across supposedly but later realized that the ones she picked were only $900 but figured the difference from almost $**** would be returned to my credit card . Never happened!!! So yesterday the top of my ******* ring witch we thought were ******** is completely off and looks very **** the band has also turned my ******* finger ***** . I want my money back this is very sad and ********** , and ************* When I bought this trio wedding set the girl told me she would take care of the warranty and I never received anything showing that . I just want my money back to get my wife a wedding ring and band that wont break or fall apart Please help us. ....Business response
12/03/2021
Business Response /* (1000, 12, 2021/12/02) */ The issue has been resolved to the satisfaction of both parties. Consumer Response /* (2000, 14, 2021/12/03) */ (The consumer indicated he/she ACCEPTED the response from the business.) ******* Jewelry did everything to make it right and fixed everything, they treated me very good and instead of getting the money back they ended up helping me find something even better then what I had before that broke and turned my finger green. They didn't have to do that but they wanted to . I appreciate all of there kindness and effort to make the whole situation better and I am happy with the way they helped me.Initial Complaint
11/21/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
My husband bought my engagement ring there in April of this year.... We were married by June . In between this time I notice diamonds kept falling out and I would have to take the ring back so they could replace the "diamonds"..... so from April to June the diamonds kept falling out and it would take them 3 weeks to replace it. This was happening every two weeks. So we went into ******'s and told the lady what's going on she said sure you can buy a new ring for double the price and we will take off the 1100 for the other ring. It's policy. No! I'm not giving the store more money for ****. So she tells me I will make sure the jeweler tightens it more. Long story short the ring was supposed to be 1 carat.... I go to get the diamonds check..... it's all cubic zirconia. They were replacing the real diamonds with cubic zirconia. The real jeweler said this is pretty much glass and not worth anything . Well thank you ******'s for selling fake diamonds. After telling them this they said I was wrong and if I wanted a new ring I know my options. My husband went to keys got me a real ring called corporate they never called back. Don't go to ******'s. Especially the one in Ventura county at the mallBusiness response
12/01/2021
Business Response /* (1000, 5, 2021/11/29) */ The issue was resolved to the satisfaction of both parties. Consumer Response /* (2000, 7, 2021/11/30) */ (The consumer indicated he/she ACCEPTED the response from the business.) After me writing this. I got a call from a very nice woman who told me how sorry she was and let me go down to replace THE RING. She was so very helpful and let me replace the ring. She is the ******* of the Ventura location in the mall.Initial Complaint
09/15/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am filing this complaint as I see it the most suitable route to take in hopes to get my issue(s) resolved; in short, my account with ******* is hurting my credit score and I was clearly misinformed that it would be of great assistance. I will own up to my part, being naive. I was told that with this account coupled with on-time payments, both ******* and ****** would increase my score by 20pts each on a monthly basis. I knew that opening the account would initially drop my score, which it did by 22pts, this was in June. Since then, I have paid on-time, sometimes a little more than what was due. I have yet to see an increase with my score. In addition to that, as of now it is incorrectly being reported that my current balance is about $400 more than what it actually is. This has caused the utilization percentage to show as 95% rather than 81%. This has dropped more score more. I would like for the actual balance to be reported immediately and if possible, an increase in limit as well.Business response
10/29/2021
Business Response /* (1000, 5, 2021/10/11) */ We've submitted an update to Ms. ********** DanielsJeweler's tradeline. We simply provided an update to accurately reflect payment history and balance information to the 3 major credit bureaus.
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Customer Complaints Summary
93 total complaints in the last 3 years.
45 complaints closed in the last 12 months.