ComplaintsforTikTok

• Initial Complaint

  07/02/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  My tiktok account was harshly disabled and that's was my main source of income though the content I shared I think tiktok might have made a mistake kindly resolved the issue because its really affecting my day to day life ,Thank you

  Business response

  07/03/2024

  Hi *******************,
  
  Thanks for contacting TikTok through the BBB.
  
  We understand how important your account is to you. After further review, your account will remain permanently banned due to a violation of our Safety and Civility policy.
  
  Please note that our Community Guidelines apply to both public and private content, as well as hashtags and links to third party websites. For further information on your account violation, please reference our Community Guidelines: *******************************************************************
  
  Best,
  The TikTok Team

  Customer response

  07/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  06/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I sent support ticket and it has almost being a month and I still havent got any response back from tik tok support team yet it is unacceptable and abnormal

  Business response

  06/29/2024

  Hi ***************,
  
  Thanks for contacting TikTok through the BBB.
  
  I would be happy to help you out with this issue but need a little more information first.
  
  Please send over the username (shown as @XXXX) on your account and any other details about the problem you're experiencing. You can locate your username on your profile page, just below your profile picture (shown as @XXXX, with no capital letters or spaces).
  
  Let me know and I'll be happy to help you from there!
  
  Best,
  The TikTok Team 

  Customer response

  06/29/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********,

  here is my TikTok username 

  ***************************************************************************
  Sincerely,
  
  ***************

• Initial Complaint

  06/28/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  This company is biased and allows racist comments to be allowed on their social media platform. When I report racist comments or comments targeting LGBTQ community, they are disregarded. They suspended my account for no reason. I was called a dirty minority by a user on their platform and was threatened by another user on their platform and they did nothing

  Business response

  06/28/2024

  Hi ***************************************,
  
  Thanks for contacting TikTok through the BBB!
  
  We are constantly working to maintain a positive environment for everyone on TikTok and I can assure you that we are deeply committed to keeping our community safe.
  
  You can report abuse, spam or anything else that doesnt follow our Community Guidelines within the app. Please follow these instructions so that our specialists can review and take actions accordingly: ************************************************************************
  
  In the meantime, we suggest blocking this user so that they cannot comment on your videos or message you. This will also prevent you from seeing their content on your feed while we investigate. You can block someone on TikTok by using the following steps:
  
  1. Select 'Discover'
  2. Search the username of the person you want to block
  3. Select the account of the user and select the '****** icon' in the top right corner
  4. Select 'Block'
  
  Additionally, rest assured that we have also passed along this information on our end and this account will be reviewed by our Trust and Safety team.
  
  Please let us know if you have any other questions.
  
  Best,
  The TikTok Team

  Customer response

  06/28/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************************

• Initial Complaint

  06/26/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Dear TikTok Support Team,I hope this message finds you well. I am writing to appeal the deactivation of my TikTok account, which was recently deactivated. I understand that this action was taken due to a violation of TikTok's community guidelines, and I sincerely apologize if my actions inadvertently breached any of your policies.Upon reviewing TikTok's community guidelines, I now have a clearer understanding of the terms of service and community standards that I unintentionally violated. I assure you that it was never my intention to violate any rules, and I am committed to adhering strictly to TikToks policies moving forward.In order to rectify this issue, I kindly request reconsideration of the deactivation of my account. I am eager to continue using TikTok responsibly and contribute positively to the TikTok community. I am willing to undergo any necessary actions, such as deleting inappropriate content or undergoing further education on community guidelines, to ensure that my account complies fully with TikToks standards.I have been an active user of ********************** for [duration of usage], and I have greatly enjoyed the platform as a means of creative expression and community engagement. Losing access to my account has been disappointing, and I am eager for the opportunity to continue using TikTok in accordance with your guidelines.I appreciate your time and consideration in reviewing my appeal. I hope for a favorable response at your earliest convenience. Please do not hesitate to contact me if you require any further information or clarification.Thank you for your attention to this matter.Sincerely,Minjo

  Business response

  06/26/2024

  Hi Minjo Fashion,
  
  Thanks for contacting TikTok through the BBB.

  We are sorry to hear that you are experiencing issues with your account.
  
  I would be happy to help you out with this issue but need a little more information first. 
  
  Please send over the username (shown as @XXXX) on your account and any other details about the problem you're experiencing. You can locate your username on your profile page, just below your profile picture (shown as @XXXX, with no capital letters or spaces).
  
  Once we have this information we will be able to help further.
  
  Best,
  The TikTok Team

• Initial Complaint

  06/25/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  EcomExpress Shop Code:USLC7XEL68 Ticket ID ****************** My name is *************************, I am the sole owner of EcomExpress shop on TikTok. On January 28, 2024, My TikTok shop was shut down and my payouts were paused. The violation had no option to appeal and said my payouts would he paused for up to 90 days from the date of this notice. I still have over $816.88 (see screenshot) held in this shop. My shop does not have an option to do the Jumio ID verification so my ID has been manually verified by TikTok support. This is illegal as its been way past the stated up to 90 days stated by TikTok. I have sent emails, live chats and opened multiple tickets to TikTok support and my payouts are still in pending status.

  Business response

  06/26/2024

  Hi *************************,
  
  We appreciate you taking the time to contact us, but unfortunately we can't support this type of request through the BBB. For further assistance, please visit our in-app support center for help. This can be accessed by navigating to the "Me" tab in the app > > "Support" > "Report a Problem.
  
  Best,
  The TikTok Team

• Initial Complaint

  06/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am writing to bring to your attention a deeply concerning issue regarding my account on **********************. Recently, I was unjustly banned from streaming, a decision that has left me both frustrated and perplexed. Streaming on TikTok has been an integral part of my engagement with the community, allowing me to connect with followers and share content that resonates with a wide audience. The sudden suspension of this privilege has not only disrupted my ability to create and interact but has also impacted my standing within the TikTok community.I have always adhered strictly to TikTok's community guidelines, ensuring that my content is appropriate and respectful. Therefore, the ban came as a shock, as I have not knowingly violated any rules or engaged in any behavior that warrants such severe action. Streaming has been a platform through which I've built relationships, shared my creativity, and contributed positively to the TikTok ecosystem. Losing this opportunity has not only affected my personal expression but also disconnected me from a community I deeply value.I kindly request a thorough review of my account and the circumstances surrounding the ban. If there has been a misunderstanding or an error in judgment, I hope for a swift resolution that allows me to resume streaming. I am committed to continuing to abide by TikTok's policies and contributing positively to the platform.Streaming on TikTok is more than just a feature to me; it represents a vital means of expression and connection. Restoring my streaming privileges would not only reinstate my ability to engage with my audience but also reaffirm my trust in TikTok as a platform that values fairness and transparency. I am hopeful that this matter can be resolved promptly and amicably, allowing me to return to what I love doing most on TikTok: sharing moments, fostering community, and spreading positivity.

  Business response

  06/24/2024

  Hi *******************,
  
  Thanks for contacting TikTok through the BBB.
  
  We understand how important your account is to you. After further review, your Livestream feature will remain permanently banned due to a violation of our sensitive and mature themes policy.
  
  For further information, please reference our Community Guidelines: *******************************************************************
  
  Best,
  The TikTok Team

• Initial Complaint

  06/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  HEY MY FULL NAME IS ******** ********************* MY OFFICAL EMAIL IS ********************* MY TIKTOK EMAIL IS WHICH I COMPLAINT ******************** my address is ************************************************************* i create a tiktok shop account about 14 month ago and last 10 month they hold my amount and they closed my tiktok shop i try everyday to talk agent and requesting release my amount but all agent telling me same story last ****************************** 24 to 8 hours but no one contact and my amount is stuck without reason unfunctionally tiktok have no psychical office to go and explain and also they dont have contact number only option talk to agent help center and i talkd last 10 months and no resolve issue i attached all screenshot please help me and release my amount if you need any other documents i will provide you i hope BBB they release my amount thanks

  Business response

  06/23/2024

  Hi ***********************,
  
  We appreciate you taking the time to contact us, but unfortunately we can't support this type of request through the BBB. For further assistance, please visit our in-app support center for help. This can be accessed by navigating to the "Me" tab in the app > > "Support" > "Report a Problem. 
  
  Best,
  The TikTok Team

• Initial Complaint

  06/14/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  There is a tiktok shop based in *****. I have a online "store," that I funded with about $17,000. It made more than that in profits, but was constantly being sent more orders than I could not pay for in advance and so customers complained. I asked to close the store and let me have my money back. The customer service refused to do so and was told to take out loans. I did. The company then loaned me ****** to conplete more orders then stopped sending me orders saying my orders were slow to be paid. I asked for my initial investment back, and the company refused to do so saying the funds were frozen. While I understand that this is a subsidiary in another country, I am writing to complain that they speak to their supervisors so I may at least get money I invested back.The is a much larger amount in the shop from profits. However, when I last invested ***** the customer service representative acted like everything was fine and as soon as orders stopped I would be able to get my funds back later. I have no idea when later is since I was told I had to pay $****** to get my 1*****.

  Business response

  06/24/2024

  Hi *****************************,
  
  We appreciate you taking the time to contact us, but unfortunately we can't support this type of request through the BBB. For further assistance, please visit our in-app support center for help. This can be accessed by navigating to the "Me" tab in the app > > "Support" > "Report a Problem.
  
  Best,
  The TikTok Team

• Initial Complaint

  06/12/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Sold by: ******************** Order Number: ****************** I purchased a shirt from the TikTok shop through this person. Instead all I received was a piece of paper that had a coupon and an apology that they were moving warehouses. I should have read the reviews because now I see that this person has been doing this to everyone.

  Business response

  06/22/2024

  Hi ***********************************,
  
  We appreciate you taking the time to contact us, but unfortunately we can't support this type of request through the BBB. For further assistance, please visit our in-app support center for help. This can be accessed by navigating to the "Me" tab in the app > > "Support" > "Report a Problem.
  
  Best,
  The TikTok Team

• Initial Complaint

  06/12/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I am writing to formally lodge a complaint against TikTok regarding their handling of my attempts to open a store on their platform.My name is ***************, and I am a Green **** holder of *************. According to TikTok's policies, I should be eligible to open a store and sell products within *****************. However, despite meeting these criteria, my store application has been repeatedly rejected, and the status of my store has consistently shown as "not eligible to sell in the *************."I have made several attempts to appeal this decision through TikTok's support channels, but unfortunately, my efforts have been met with no resolution. The lack of response and clarity from TikTok's support team has been extremely frustrating and has hindered my ability to pursue my business goals.As a lawful resident with a valid Green ****, I believe I have a right to utilize TikTok's platform to conduct business. I am seeking BBB's assistance to help resolve this issue with TikTok, ensuring that I am granted the opportunity to open and operate my store as per their stated policies.The store's name is "Hiii sports". The associated email address is ************************ Thank you for your attention to this matter. I look forward to your assistance in resolving this issue.Sincerely,***************

  Business response

  06/22/2024

  Hi ***************,
  
  We appreciate you taking the time to contact us, but unfortunately we can't support this type of request through the BBB. For further assistance, please visit our in-app support center for help. This can be accessed by navigating to the "Me" tab in the app > > "Support" > "Report a Problem"
  
  Best,
  The TikTok Team

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩