ComplaintsforTikTok

• Initial Complaint

  02/20/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  Hello , my ticktok name is ******************* my tiktok email is *************************** I posted a video this morning of a all natural product and the benefits of it . It started going viral, then it was removed by the tiktok robot for "illegal activity or regulated goods" This is now the second video that has been removed . I promise you I never would do anything to intentionally hurt my ticktok account or get it banned . I share about natural products and silly videos . I'm confident I didn't violate any rules I submitted an appeal for my video and it was declined but no specifics on why . I am so saddened by this. I have been crying all day because I work so hard On building my account. My team and lawyer Need examples of what I specifically violated so I know never to make those mistakes again Also if I didn't violate anything please go into my account and delete those violations because it says that my account can be banned . Please I am begging you , please help me. I am so upset over this and just keep getting robot responses I also attached some images for better reference Thank you so much , I really appreciate your help

• Initial Complaint

  02/19/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  Hello, My username on tiktok is ************** , I was suspended for no reason and I think its not fair that onlyfan workers can post their bodies but I can't, I was verified with two million followers! Tiktok was my source of income so in doing this I have been forced to survive on my savings, and do to covid most of my employers want me to get a vaccine and do to religion I refuse, I was never given a statement or a chance to appeal once more, Tiktok is very influential and I would like to go back to making a change via philanthropy, I also made my business via tiktok , so not only did that damage my reputation it also damaged my sales ;/

• Initial Complaint

  02/18/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  This is a complaint against TikTok. My daughter is 13 and made 2 accounts that are now banned. She is upset because she spent hours making these videos. I don't know why they banned her accounts because I look at her content and its seems okay to me. I want her accounts restored. She did nothing wrong!!! They never get back to us about this problem. WHY HAVE A PUBLIC BASED PLATFORM AND THEN NEVER RESPOND TO THE PUBLICS COMPLAINTS???

• Initial Complaint

  02/18/2022

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  I have been a creator for almost two years. In the past year I have filed over 3000 complaints with no response or ***. My app doesn't show me ads, my videos never post, I can't grow and I have paid them plenty of money for promote. The problem is they then take the same followers you paid for away and make sure you can't grow unless you pay again. I should have a working app that shows the sane features millions of other users get. I should be able to grow and be able to post a video. Tiktok customer service is the absolute worst and they rip you off should you pay and keep you in a cycle that you always have to pay to grow if you use their system. I would like my account fixed and a refund since they manipulate me and constantly take away what I paid for.

• Initial Complaint

  02/17/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I am a content creator on the TIKTOK platform. This is the way I make my living and have had numerous occasions occur where I get blocked from going live to work because my account gets banned for absolutely no reason. Yesterday was the last straw. I was in the middle of verifying payment from a few of my followers and when I clicked back on TIKTOK, during that short period of time, my account had been reported and banned yet again. It says " due to illegal activities" but 1) I wasn't even on at that moment for that to even be true and 2) I was verifying payments being made to me. I have been on TIKTOK for about 2 years now and am not able to fully expand my business on the platform how I would like because of the negligence the platform has when it comes to banning people. I haven't done anything, I understand people can get offended and have their views on certain subjects but when someone is doing a Tarot Reading which is intended for ENTERTAINMENT PURPOSES ONLY... that does not mean, do whatever you can to have their content removed. There are plenty of Tarot readers and spiritual content on the app. I find it interesting that I am one of the only ones to keep having this particular issue amongst all the other spiritual pages. I also have asked numerous times to have the fake accounts banned or removed yet they still thrive and take my business. I have had countless followers come back and tell me about the fake pages and how they took their money only to find out it was a fake account. That is my intellectual emotional property and though I share myself with the world, I give no rights to dupe or steal anything pertaining to my business entity. I have had enough, I have been robbed of countless dollars due to this happening and I refuse to have my business stifled because others feel a certain way about my success and will do whatever means necessary t shut it down. I will continue to thrive and do my best but this is an issue that needs to be addressed!!

• Initial Complaint

  02/11/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  NOTICE OF DEFAULT AND OPPORTUNITY TO CURE Notice to Agent is Notice to Principal. Notice to Principal is Notice to Agent SELF-EXECUTING 'IRREVOCABLE DURABLE POWER OF ATTORNEY COUPLED WITH INTEREST You have no legal standing against me Pursuant ** U.S. Code § ******** (b)Authorization of actions I will be filling for a default judgment (Opportunity to settle and avoid court) and entering a class action for violation, stress and mental anguish, and at least 1% of the company pursuant to any other damages pursuant to ****** **** U.S. Code § ***** - Aggravated identity theft (a)Offenses.- (1)In general.- Whoever, during and in relation to any felony violation enumerated in subsection (c), knowingly transfers, possesses, or uses, without lawful authority, a means of identification of another person shall, in addition to the punishment provided for such felony, be sentenced to a term of imprisonment of 2 years. (2)********* offense.- Whoever, during and in relation to any felony violation enumerated in section *************** knowingly transfers, possesses, or uses, without lawful authority, a means of identification of another person or a false identification document shall, in addition to the punishment provided for such felony, be sentenced to a term of imprisonment of 5 years. your company my be liable for ****** per encroachment for against tiktok page ******************* 1.) Defamation 2.) Careless Enablement of Character Fraud 3.) Infringement of the Reasonable Credit Detailing Act 4.) Defamation 5.) Negligent Enablement of Identity Fraud 6.) Ricco Charges 7.) Financial Injury 8.) PENALTY OF PERJURY 9.) Violations of ** ***** ***** 10.) ** ***** ***** abusive practices

• Initial Complaint

  02/11/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Couple of weeks ago someone has hacked my TikTok account and I've been doing everything in my power to recover my TikTok. TikTok has no official live chat or direct support for these cases. Everytime I try to get in contact with TikTok they don't respond. I emailed them and got no response. I even tried opening a ticket on TikTok and they closed it without saying anything. The person that hacked my TikTok account is posting content that can ruin my reputation. The hacker also changed the number,email and password to the account so no possible way to recover it through one of those methods. I push out amazing content to my supporters and want my account back as soon as possible. I can also verify I'm the real owner. Hopefully this will get TikTok to respond to me and help me recover my account.

• Initial Complaint

  02/07/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  My username is *********** and my video was removed for no reason! It's claiming I'm wearing lingerie when I'm wearing a jumpsuit! That's ridiculous.

• Initial Complaint

  02/07/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  Hello. I am reaching out to tiktok because I can being profiled on their app. I created my account ************ I have spent months building a following and got the opportunity to be a part of a **** documentary because of my following. One night I was on a LIVE doing Q/A and had almost 50k watching my live. After about 30 minutes there were people trying to ban my live because I did NOT want to take off my clothes, ***************, etc and it got nasty which is when i stopped my live. The next day my account was banned and tiktok did not even let me appeal. Every time a video needed a review tiktok restored it because I never had anything wrong on my account! But there will be other creators who *************** ***********, *********************************** on there and tiktok leaves those videos up which I find very strange. It seems to be that if you look a certain way tiktok gives it a pass. Now I am fighting for my account because I do not want to lose an opportunity for myself that I worked so hard to achieve and I would like my account to be restored and looked at again. Because if you review the live i did nothing wrong. And i dont understand how those people trying to get me to remove my clothes get to keep their accounts?

• Initial Complaint

  02/05/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unresolved

  More info

  Dear Sir/Madam I was advertising through social media company named TikTok for my company named VIP Assembly, everything for few months was good I mean my ads running perfectly. Then suddenly from two months ago TikTok disapproved my ads without any reason. And I submitted tens of report to customer services of TikTok but non of them has been answered. They don't provide any answer and behave in a very dangerous way which is not suitable for a growing social media like TikTok. I tens of times asked what is the issue with my ads while the same ad has been running on all other social medias without any problems but only on TikTok they reject it without providing any reason. Since businesses wanted to advertise their product but when a growing social media like TikTok discriminate or be irresponsible and irresponsive, it gonna hurt businesses like mine. Can you please follow the matter?

  Business response

  04/12/2022

  Business Response /* (1000, 8, 2022/03/17) */ Hi ******, We apologize for the inconvenience here. Unfortunately, we cannot support this case via BBB. We are happy to assist you with this issue. Please reach out to us via ******************* so we can look into this further for you. Best, The TikTok Team Consumer Response /* (3000, 10, 2022/03/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) Dear Sir/Madam I can't accept your response since I have already contacted you through feedback so many times. You just answer through general templates automated response and did not address clearly the reasons for non of your actions. Kind Regards

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩