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Business Profile

Plumber

Mike Diamond Plumbing, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Mike Diamond Plumbing, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Mike Diamond Plumbing, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/25/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 16, 2023 I had several outlets hydro jet (among other services). When the technician tried to hydro jet the outlet from the kitchen, he stated there was a problem (the pipe was broken) and could not complete the hydro jet. He offered to give me credit of $386 to which I agreed. A couple of days later, I again looked over the receipt and realized he not only over charged me $40 but did not credit me the $386 for the hydro jet he could not perform. I called Mike Diamond and the lady I spoke to said she would translate the problem to the manager and have him call me (I have not received a call back). That was on the 18th of August. I now have a problem with my kitchen sinks backing up (which I never had before). and in order to correct the problem I have to remove the cover on the outlet outside in order for water to run off. I was not shown any broken pipe; they only used a type of sonar equipment inside my kitchen near the sink that would beep.

    • Initial Complaint

      Date:04/22/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Had my drain mini hydro clean (06/2021) and paid 975 for service and only lasted 10 months which is about the same amount of time when I just had the line snaked out for 99.00 the prior year. The mini hydro made no difference. He only did a snake job and had me run water through my drains. Now today, my bathroom drain is clogged again. He was more interested in getting me to replace my sewer line which was replaced in 2012 from the house with pvc pipe.

      Business Response

      Date: 05/25/2022

      Business Response /* (1000, 5, 2022/05/11) */ The Hydro-Jetting has a warranty until 6/24/22. To our knowledge, we did not receive a request for service on or near April 28th. If customer is still having issues, please call our office.

    Mike Diamond Plumbing, Inc. is NOT a BBB Accredited Business.

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