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Business Profile

Property Management

Power Property Management Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/05/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Power Property Management has blatant disregard for the quiet enjoyment of my home. They allowed an admitted drug addict to move into the unit above me and he has been a menace for over a year due to stomping, yelling furniture movement, and use of a defective fan to mask cigarette and cannabis smoke that seeps into my unit. The manager *** ******* is an arrogant rude and ignorant lapdog who constantly undermines and discredits my complaints about noise, trash, pests and nuisance neighbor.

    Business Response

    Date: 03/09/2025

    Tenant is hearing noises and is upset that there is nothing we can do to fix it.  It is apparent that both tenants have a personal issue they must address with each other but instead ***** continues to harrass, bully and personally attack employees of Power Property Management Inc.  

  • Initial Complaint

    Date:04/14/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently relocated to **************, ** and moved into an apartment managed by Power Property Management. Almost immediately my complaints about the living conditions were ignored and multiple written concerns about my safety were completely ignored. Another tenant in the building began threatening my safety and vandalized my car on two separate occasions inside the building's locked garage. Despite multiple requests for help, PPM did nothing to communicate with me, protect me or provide a solution. I ultimately terminated my lease after 3 months and paid for all 3 months in full. Even though PPM was negligent for weeks while my life was in danger, and while I was victim to two separate felonies committed to my property at their building, I only asked for the return of my security deposit and a mutual termination of the lease. They continued to ignore my requests and then delivered a bill totaling more than $24,000 which includes the remainder of the lease, keeping my security deposit, and fabricated charges for cleaning. I requested to be present at the move out inspection and was never invited. The unit was not advertised until more than a month after I moved out and they are not making any attempts to fill the unitinstead they are trying to take full advantage of me in this situation. Their negligence has caused thousands of dollars in expenses for me and my family and I am still without a home. My lease was broken by their actions and they have since violated multiple California Civil Codes.I am a very reasonable person and despite incurring all of these expenses and emotional distress, I am only asking to be given the opportunity to find a safe place for myself to live. PPM is using their power to intimidate, bully and take advantage of me, as I suspect they are doing to customers and tenants across the city. I'm alone out here and would appreciate help from the BBB so that I can be safe from the actions of PPM. Thank you very much.

  • Initial Complaint

    Date:11/27/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is a property management company who has illegally held my deposit, without providing an itemized list of deductions, for several months after the termination of my tenency. My lease ended on 7/31/2022. They claim that they cannot return my deposit because my mailing address is now in the **************, and they quote "dont mail out-of-the-country security deposit checks." There in nothing in my lease which releases them from the responsibility of returning my deposit if I move abroad. Also, it only costs a few dollars to mail internationally, much less than the $899 they are withholding. I have been in email contact with them on multiple occasions, with my primary contact being ************. And while Mr. ****** says they are working on it, my last contact was on 10/25/2022, and as or writing on 11/27/2022 I have received no indication that they have sent they check. Furthermore, they have committed fraud by claiming to have returned my deposit to me by sending it to my old address. This is the address of the property leased, which I must have vacated as a condition of the return of the deposit. They thus knew I would not be able to recover the check and that this was not a valid address for me. Their actions have been in bad faith, clearly attempting to use my out-of-country residence to pocket my deposit and not fulfill their legal obligations.

    Business Response

    Date: 01/05/2023

    Business Response /* (1000, 5, 2022/11/29) */ Contact Name and Title:*********- Sr. Manager Contact Phone: ************** Contact Email: *************************** Attached is a pdf copy of the *** that was returned. When tenant does not provide a forwarding address the law states that it must go to the last known address (where most people do mail forwarding). If ******** provides a forwarding address we can put a stop payment and reissue to the new address. Thanks. Consumer Response /* (3000, 7, 2022/12/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) I tried contacting ****** with my address. He insisted that I had to provide a US address. I asked him to explain why, as my lease expressed no such condition for the return of my deposit. He has never responded. They'll never say that they are trying to steal my deposit, but their actions speak louder than words. Once I made it clear that I don't live in the US, they couldn't even be bothered to keep up the facade of trying to fulfill their obligations. They just ignore me, confident that I can't touch them from here. Business Response /* (4000, 15, 2023/01/03) */ *****, his whole grip is demanding that we pay extra to mail his check overseas. We finally decided to do it. It was mailed out with a tracking number. This case is closed in our books.

  • Initial Complaint

    Date:08/24/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 4th approximately 2am, water started leaking from our bathroom window, bedroom window and bedroom light. The water from the bedroom light leaked on our brand new bed and didn't stop for hours also causing the light to spark and stop working. The water was a brown color with a foul odor. I asked Power Property to reimburse the damages to which they have ignored my requests. I asked they reimburse or discount my rent to which they also have ignored. This incident ******************************************************************* stress from the situation causing stress ****************** Power Property came to access damages and to repair to which they never showed when they said they would and still have not repaired or communicated.

Power Property Management Inc is NOT a BBB Accredited Business.

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