Business ProfileforBay Appliance Repair

Incompetent. Useless. ******** Appliance came to fix ignitors not working anymore in a Thermador oven. The tech repair asked me, a 3rd time, with a little bit of an attitude, what was not working, when it was in the work order, and I had told him again upon arrival. We told him we didn't have serial number. He looked for it, and said he would have to pull the 8-burner range away from the wall to see it, which was too much work, and he didn't want to do (turns out he was wrong see below). He then looked inside and said he couldn't remove the bottom plate above the burner because one s**** was rusted in and just couldn't be removed. His final work note was "No serial number. Large oven not heating, no lights inside. A lot of things need to be replaced but no longer available from manufacturer". They closed the ticket with our home appliance insurance unbeknownst to us and deemed it not fixable. This did not make any sense to me. So:1 - I went on Amazon and bought a 12-pack of oven light for $7.99 and replaced the 2 light bulbs myself. So much for no longer being available.2 - I contacted Hi-Tech Appliance in Marin based on their high reviews on yelp and proficiency with Thermador. ****** arrived on time. Within a couple minutes, he removed a small front panel, under which was the label in clear view with the serial number. A couple minutes later, he had all 4 plate screws removed at bottom of oven including the one that was supposedly impossible to remove. He had a Thermador rep on the phone and quickly identified the Ignitor piece to order and said this was in stock, and he could come back to replace it 3 days later.So, do yourself a favor and do not waste your time with At Bay Appliance. I suspect as other reviewers mentioned that they just take the call and service $ fee from the appliance insurance that sends them, with no attempt or aptitude to do anything else. Incompetent. Clueless, Unwilling. Do not hire them and ask your insurance to stay away from them.