Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/03/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car on November 19 2024. Had some errors on the dash and a lot of dash lights on. The dealer said they would take the car to the mechanic to fix all the issues. I went to the mechanic to pick up the car and the mechanic said they could not fix the problem. The dealer said to take the car to another mechanic of theirs. I sent it to them and they said it was fixed. I drove my car a few days later and my engine started to smoke and I had to tow it. The tow truck driver said I could only drive it a short distance but would need to get it fixed. I called the dealer and they told me they would call the mechanic. The dealer never reached back out to me.

• Initial Complaint

  Date:06/03/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There are tons of reviews exactly like mine on Yelp and ****** reviews, where the supposed owner "****" sells a faulty vehicle that breaks down only weeks (or even days) later and proceeds to be unresponsive. I bought the car late January, two weeks later the check engine light came on, I called the dealership and he told me to reset the car's computer. I did that by disconnecting and reconnecting the car battery. The car then would not turn on or give any sign of life. I took it to my mechanic then to a *** dealership because **** told me to get it running and bring it to him. *** was going to charge about $8000 dollars to fix the problem (I paid a little over ***** after taxes and fees for the car). **** continued to be unresponsive until I posted a bad review on ****** in which he finally returned my call and agreed to work on the vehicle if I took the review down. Got it towed to him April 9th then on May 5th I got a parking ticket for the vehicle that wasn't in my possession and at his mechanics. He claimed the tow truck left it on the side indicating it took him almost a month to even look at my vehicle. He has had my car since April 9th and claims that he has been waiting on a USED PART from **** and continues to be unresponsive.

• Initial Complaint

  Date:06/01/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This place scammed me out of $4500. Offered me a lifetime warranty on my car. I got a loan from my bank and paid the dealer. 2 months later I get a letter stating the warranty company never received payment for my vehicle to be coverered. There for my car isnt covered. I contacted the dealer and his excuse was that he was having trouble with the company. I asked if he can just refund my money. Instead he said I needed to sign a new contract and then he would cancel it and refund me. I received nothing. 1 month later I asked if he canceled and he said no but he has the paper work in front of him and all he needs is my up to date mileage. I give it to him. Another month later I call the warranty company for update, they say they never been contacted. My husband calls **** the dealer and he says hes on it. Its been 5 months. He gives me all of these excuses. I look at the reviews and everyone is having this problem. This man is scamming people. Also separately my car has been having issues of failure since purchasing from him.

• Initial Complaint

  Date:05/04/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BEWARE: this. auto dealer, all the cliches you've heard of used car salesmen this owner and dealer embodies it. It's been over 2 months and the owner ******* '***************** and his partner **** has still not refunded my cash which was an over payment. He is a chronic liar and he blames his partner for not allowing the refund and makes excuses as to why he is delaying. Next the car he sold was so flawed in every way that a local mechanic who inspected it said Do not drive this car because the air suspension bag is literally rubbing against the rear axle and it's a catastrophe just waiting to happen. This dealer will sell you a car that could harm you or your family and have absolutely no conscience about selling it to the public.

  Customer Answer

  Date: 05/13/2024

  the business owes me $3004 in cash and sold me a car that needs repairs in excess of $8,000

• Initial Complaint

  Date:03/28/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** or ******* favad is a crooked busines person.I went a year ago and was supposed to see an audi. I drove from ******* ********** and had an appointment with him at 2 p.m. he did not see us until he was closing. I was the last person he saw.He never had the car we went to see, he claimed the whole time that it was in another lot with an attitude like it was too much trouble to go get it out.We had seen a jaguar some time while we were there and since he didnt have the car we wanted we test drove it . It didnt seem to have any issues.But the first greatest issue is that he gave me faulty keys. One of them slightly worked but not all of the buttons worked and the other was broken.He said he would pay for them and he never did. I had to pay.When i took the car to get serviced i noticed he didnt do any service on the car. No oil change, no transmission fluid. Power stearing fluid was old and rear differencial needed work.The transmission was in pieces and tried to blame me for the damages. I have pictures still of all of the chunks that were in the transmission pan when i had the fluid changed.I had to fight through ***** to get him to give me a new transmission which he denied for quite some time until i sent him the pictures of the pan and the chunks of gears.He couldnt even deliver the transmission because even his faulty delivery trucks or mechanics coincidentaly owed money to my mechanic's shop. A core of **** dollars is what they owed my mechanics. So i had to drive to ********** to pick up the transmission myself which i also payed for the instalment on.Cosmeticly, he just glued and placed things in the car. The cupholders were coming apart as well as the woodgrain cover. The back passenger seat was falling off. The roof started coming off. So many things started falling apart and i know he salvaged this car from people that didnt take care of it and he didnt either. The front speaker was missing and i knew that. One of the only things i didnt complain about because i know auctions take things like that from cars at times so i didnt feel i had to blame him for that.The trunk lever snaped when i barely pulled it.The night we got the car i traded him a 2018 ****** corrola that had ****** miles on it, his other employee (which now i have no respect for) made complaints about the fact that my ******s motor was dusty(which was the only thing going on with my car. I supper cleaned it for him and he found some cracks in my bumper and imstanly brought the value down on my trade in for the car by almost **** dollars.The engine on my ****** was great unlike the car he gave me.He sold that corrola almost instantly but still didnt even have my registration. He will wait to the last minute to send it.Oh and watch out because he will claim to be on vacation while he processes his theivery and is able to close the deal.I hassled with him for months.It is 2023 and i called him again because the hoses and other issues with coolant and in the car are happening. I had money to fix some things in the car to get it back in shape. this car took all my money because new things keep popping up that cost hundreds of dollars which he should have used to make the car actually sellable.This person claims to be humble muslim and that he is devoted to allah but he steals from people and lies to them constantly. Any godly person of any religeon would not do the things he does.He pretended to cry over the phone when i had finally gotten my transmission because i told him he was a good man. He told me his own brother threatened him over something like this. I wonder why. Now i know hes not a good man, just an opportunist who makes appointments with people who live far away because he knows it will be a hasstle for them to come back and ****

• Initial Complaint

  Date:02/14/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Finish paying car off august 15 2022 , Been Asking Since for pink slip they keep saying it was sent back but yet no one has put or tried to deliver anything finally Feb 10 2023 they send me a fake tracking number that was made on site so i asked them about it and they blocked me . I just wanna be able to have my pink slip .

• Initial Complaint

  Date:12/08/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 21 2021 I purchased a 2008 *** from all star motors and paid cash. I was told pink slip and license plate were going to come in mail. Months after purchasing the vehicle I contacted the dealership and told **** that I havent received my pink slip or license plate he assured me that it was on the way. In August my vehicle was parked on the street and my ex boyfriend was sitting in the vehicle when a sheriff car parked in the back of my vehicle and said my car fits a description of a stolen vehicle. I went in my home and brought out my documents of the vehicle being purchased in full. When the sheriff did their investigation it showed that my vehicle wasnt registered and it was an out of state vehicle. I contacted **** and was told that I needed to go to dmv and do a vin check in order to get a registeration. I went to dmv and they said I had to get in contact with the dealer ship. At that moment the car was not able to be driven. I have been trying to get my car registered so I can drive for over a year now and still nothing. It got to the point where HOA board memes were threatening me to get it registered or else they were going to get the car towed. I contacted **** and he finally was able to get it registered. During all this the car now was not able to start and I told **** about it. **** said he could fix it said he will send out a tow truck but never did. My car was now towed with a bill over **** dollars. I have not had the satisfaction to enjoy a car that I spent my well earned money due to lack of the dealership.

• Initial Complaint

  Date:11/28/2022

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The dealership upon seeing my pre approval rate up the selling price of the vehicle without notifying me. They also over charge on registration for the car, it was a current tag (at the time was still good for 11 months) and they charged me for that even after we said no to new registration stickers.

• Initial Complaint

  Date:11/11/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 08/31/2022 I bought a car for $14,000.00 cash, a 2015 ****** Rav4 bin # JTMZFREV051160 from a car dealer named ALL STARTS MOTORS **** at **************************************************************** owned by **********************This purchase was based on the fact stated by the dealers owner that the accident stated on the signed documents was a minor accident, while signing the documents my girlfriend who was present at the time read the accident and made an exclamation about the accident for which ************************* got up to see the document and stated and assured me the accident was a minor follow by explain to us that a minor accident is under $850.00 so there was no reason to worry about.While testing the car I found out the breaks were bad and is stated in the contract the dealer was going to do the repair of these breaks, I took the car the same day I bought it on 08/31/2022 and they say it was fixed, took it home and found out the problem was still there. I called ****************** and asked me to bring it back on 09/02/2022 and they need it to change the rotors and pads for which I picked the car on the following Monday 09/05/2022. I took the car home and found out the car was not fixed and the noise the car was making was never fixed. As per ****************** suggestion to come back on Wednesday 07, 2022. By this time they were supposed align the driver doors and order a trim missing piece from top outside of the car, plus a key replacement. I had to take the car to the *********** Dealer to inspect and fix the car, they found out there was a broken piece called Front Brakes Shims that could have caused a big accident and the cost was $1,277.52 but with a discount I paid $1,183.52. Took the car on Wednesday 07, 2022 and was on the dealer' shop (ALL ***************** until Monday 25, 2022. But before I took the car to ************** as and advise by an adviser from the *********** dealer I took the car for a doors alignment to their certify body shop, they look at the car and advise me to have

• Initial Complaint

  Date:06/16/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** sold me a 2006 Cadillac dts and it start smoking from the hood the same day so he had took it to some shop to fixed it so find out it was oil leaking from the engine causing the smoke from the hood. now the engine is damage he won't answer my calls or refund me my ******* so please help me.. He taking advantage of his customers!!!!