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Business Profile

Moving Companies

XT Long Distance Movers
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/15/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Items damaged in move, was told would be reimbursed with a check for $650.00 which would be mailed 2 weeks from 10/25/22. Company is now delaying payment saying they told us 30 days, which is a lie. We have texts stating all of our conversations regarding this matter.

    Business Response

    Date: 11/26/2022

    We have reimbursed $650 back to the card customer provided while paid the deposit. They are stating that they didnt get it from Square but they already charged us and informed us that they reimbursed to the client. We will try to call them on Monday to seek for any updates on this matter. Usually, we reimburse within ***** days but customer states that we would do it within 2 weeks. We *** know why. Also, customer asked for completely different amount of reimbursement $1k+ out of nowhere. Customer seems to disinformation a lot and leave negative reviews & complaints to all the business to rip them off. We are not saying that we finished the job ideally but we apologized and took our part to make things right. XT Long Distance Movers will always look forward to provide the best services as we can in the moving industry. 

    Customer Answer

    Date: 11/26/2022

     
    Complaint: 18407052

    I am rejecting this response because: As if 11/26 we have not received insurance payment of $650. They say they paid but we have received nothing and theyre blaming ******* ******* takes no responsibility. The full amount of damages was $1500 but company only covered $650. They are distorting facts. They are lying about the 30 days told to us, we have texts from them that say 2 weeks. They are also lying saying that my reviews online are all bad, that is false, have posted many good reviews of other businesses. 

    Sincerely,

    *******************************

XT Long Distance Movers is BBB Accredited.

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