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Business Profile

New Car Dealers

Ed Dena's Auto Center
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/25/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Been in shop for times found lot problem with truck and just what money back

    Business Response

    Date: 02/25/2025

    Have already made contact with the customer and come up with a resolution.

     

    Thank you, 

    ****** ****

    Ed Dena's Auto Center

  • Initial Complaint

    Date:11/18/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a 2018 ****** wrx here at ** denas on 11/8/24 at the ************************ location. i took the car back the next day because the radio didn't have any audio. They checked it out and sent me to an audio shop. They stated it had a Bad Amp. took it home. called ** Denas to see what they could do. they ended up sending me to another shop. got it checked out .they also said bad amp. i have a warranty for the electrical stuff so i don't know why its being avoided. they had me going from shop to shop using my gas. Nothing was compensated. i called ** Denas the next day and spoke to the manager *****. he said the audio shop was closed and theyll open on Monday and theyll call me back. seems like the fix is being avoided. i have not been called or acknowledged today is 11/18/24 and nothing has been resolved.

    Business Response

    Date: 11/22/2024

    We have contacted the customer and are resolving the issue directly with **** *******. 

     

    If you need any further information please let me know ad I will be happy to provide it. 

     

    Thank you,

     

     

    ****** ****

    Ed Denas Auto Center

    ***************************************************************** 93618

    *********************

  • Initial Complaint

    Date:08/01/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Sunday July 30, 2023 I found a vehicle online that I wanted to purchase. This vehicle was posted on 2 sites (auto trader and the company's website). I called the dealership and spoke to Marlene about the vehicle. She text me photos of the vehicle. The advertised final price for the vehicle was $39,468. I advised Marlene that I would like to buy it for the advertised price and she said I could not buy it for that price. On Monday July 31, 2023 I called again to speak to a manager but none were available to help me. I called multiple times to purchase the vehicle. At 4:23 a manager finally called me back and told me that I wouldn't be able to purchase the vehicle for the price listed.

    Business Response

    Date: 08/02/2023

    Dear *****, 
    At the time the Express Van was put online the MSRP only reflected the way the vehicle came from the factory and did not include any aftermarket additions that were put on the vehicle. This Express Van was part of a Knapheide "Bailment Pool" and came from them with a KUV Van body. The Manufacturers Suggested Retail Price will never show anything that is not installed at the factory. Our vehicle at that time showed as 'In transit" and therefore only reflected the Window sticker from the Factory. Our online ad also states the Manufacturers Suggested Retail Price excludes tax, title, license, dealer fees and any additional equipment that is installed. The retail price of the KUV Body is $25798. I have equipped the Factory Window sticker in an attachment as well as the wording of disclosures from our website for your convenience. 

    Please see attachment 

    Customer Answer

    Date: 08/02/2023

     I am rejecting this response because:The advertisement on the website states final price of $39,468 and includes a picture of the vehicle with the vin number. The vehicle is being advertised on 2 different websites advertising the same vehicle for the same price. Their website states the dealer sets the final price and on their website under the price it states final price. 

Ed Dena's Auto Center is BBB Accredited.

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