Customer ReviewsforSkyline Security Management, Inc.

I had ADT for 8 years without one single problem. I have had Brinks/Skyline for 8 months and it's been nothing but time and aggravation and expense!!!The customer service/"Loyalty Department" accomplishes nothing. They answer the phone, are polite, but are powerless to do anything, including transfer my countless calls to a supervisor. WHY BRINKS/SKYLINE MUST GO: I received a call from someone several months ago saying they were with my security company (ADT) and that they needed to come replace my outdated control panels. That seemed reasonable, as the equipment was 8 years old. However, when the "tech" came to change out the panels on the scheduled date, it was instead a very sleazy Brinks sales person (*******************). He told me ****** had taken over ADT and I needed to switch. So the panels were changed the next day (as I rearranged my schedule so that he could earn sales points and win a *****). From there, I went back and forth with Skyline on the contract timeframe and monthly fee. It was exhausting, but the equipment was in and I didn't want to make further changes. However, after 1 month of the equipment being in, the alarm has gone off several times, the panels have gone blank - often leaving on bright panel lights in the middle of the night. The worst has been the constant ALERTS that have gone off EVERY 10 SECONDS until I physically go to the panels and go through the steps to silence the Alert. This has been going on EVERY FOUR HOURS for weeks. The panels have been replaced 3 times. The tech says there is nothing else that can be done. REACHING SOMEONE AT SKYLINE WHO CAN HELP CANCEL MY CONTRACT has been next to impossible. I have tried to reach my contact there for weeks. There is a scheduled call with him later today, and if I do not hear from him, I will take it to my lawyer. The people on the phone when I actually reach a ************ staffer are very nice, but countless calls and long wait time have produced NOTHING.

Consultant, *******************, and installer, *******************, are complete professionals and provide excellent service.

Very patient and polite he did an amazing job on showing me how to user the system

Excellent service. On time and extremely helpful and courteous to the customer! Thank you for you service!

Great service and outstanding customer service. Excellent knowledge of work.

My technician was great and explained everything and I am happy with my new security system

***** took wonderful care in completing the transfer of our system fromADT. There was years of disconnected equipment that he cleaned up for us Very satisfied

Samy installed our new system and did an excellent job! Fixed a few problems previous security systems left behind. Thank you!!

Excellent job, very fast me professional. Technician was very thorough explaining everything about our new system

***** did excellent job installing my new system.Im very pleased with the service